Jonathan Rubin Email & Phone Number

Washington D.C. Metro Area

Help build first-rate experiences at 21st-century federal agency. Manage agency-wide efforts to improve digital and analog user experiences, both for citizens and internal teams. Improve user research infrastructure, processes and strategies. Create user research plans for emerging and existing products. Build multidisciplinary research team with qualitative and quantitative skill sets. Select and onboard research tools and equipment. Launch and lead user experience community. Usability program manager.

Manager of federal-wide usability program (formerly known as First Fridays) specializing in testing, education, and awareness. Clients include U.S. Army, IRS, USA.gov, State Department, NASA and more than 40 others. Responsible for providing usability recruiting, task analysis, testing, and training services, saving taxpayers more than $1.8 million. Creating and running user experience workshops, training and webinars.Responsible for interviewing, staffing and training. Creating and leading educational workshops. Documenting Return on Investment. Consulting with agencies about user experience institutionalization. Presenting about program at conferences. Creating testing templates, scripts, infographics and marketing materials. Creating customer satisfaction surveys and evaluations for all services. Giving media interviews.Curating and writing website and blog content. Shooting and producing promotional and educational videos. Coordinating accessibility evaluations and presentations.

Creating and executing social media strategies to meet program goals and vision. Involved in tool selection, adoption, and employee education. Consulting on social media tools and strategy for GSA, DHS, U.S. Census, FAA and Aids.gov. Serving as Deputy Manager for Apps.gov NOW, a Citizen Engagement Platform offering free government wikis, blogs and forums. Assisting with enterprise strategy, customer service, metrics, beta-testing and regression testing. Assisting GSA's 2011 transition to Google Apps, Gmail and Google Docs. Coordinating problem-solving teams and customer service in Central Office for multiple departments. Implementing the President's Open Government agenda as part of inter-agency social media innovation and support team. Promoting innovation government-wide. Supporting OMB and its eGovernment initiatives, including citizen services and challenges. Modifying third-party crowdsourcing tool (IdeaScale) into a policy-compliant tool tested for security, privacy and accessibility. Assisting with customization and distribution of new tool to 22 government agencies and collecting 21,000+ citizen votes, ideas and comments. Creating web content, marketing, assessing privacy impact and testing for 508 compliance. Expanding government use of Web 2.0 tools by gaining Paperwork Reduction Act waiver for all Federal government agencies. Results allowed faster adoption of citizen-facing social media tools. Working with legal counsel on privacy, security, accessibility, records management, terms of service and other issues related to social media projects. Maintaining familiarity with Federal terms-of-service agreements on Apps.gov.

As Outreach Specialist in GSA's Federal Citizen Information Center, create and distribute consumer educational content to print, video, radio and internet media outlets and the American public. Topics include saving money, investing, health, safety and product recalls, financial literacy and more.

Assisting nationwide public service advertising program to make the public aware of our services. Writing and distributing educational, feature-style press releases to 8,000 media outlets. Coordinating web-based outreach efforts using web pages, listservs, RSS feeds, email updates, and other social media tools.

Daily reporting on Science beat, and Christian, Muslim, Jewish and atheist communities. Photography and multimedia. Part of graduate study program.Also completed two-month research project on the effects of high-interest lending on military families. Spoke to consumer advocates, U.S. Army officers and enlisted personnel, payday lenders and government regulators. Part of graduate study program.

Editorial Experience: * Directed all editing, copy editing, photo selection and art direction for 10,000 circulation biweekly newspaper and Web site * Planned annual editorial cycle and issue-by-issue story boards * Led editorial board, planned agenda, selected board members, planned and led annual retreat * Composed editorials on pertinent consumer and reader issues * Wrote 2-5 stories per issue. * Photography for 2-5 stories per issueBusiness & Management Experience: * Created and oversaw budget of $375,000, approved all expenses and vendors * Hired and supervised editorial staff, coached interns and freelancers * Supervised planning, distribution, marketing, collections, and fundraising * Set and monitored advertising rates, sales goals * Formed and led business committee * Acted as community liaison, responded to reader concerns and Letters to the Editor

Led editorial and business teams for independent state-wide newspaper. Wrote 2-4 stories per week, photographed events. Led art direction. Worked with printers to deliver timely, high-quality product.

Msj, Journalism

Ba, English

Study Abroad, England

Study Abroad, England