Brian Jones Email & Phone Number

Bronx, New York, United States

Troubleshooting Hardware Issues: Diagnosing and resolving problems with computers, printers, and other peripherals.Software Installation and Updates: Installing, configuring, and updating operating systems and software applications.User Support: Assisting users with technical problems via phone, email, or in-person.Network Connectivity: Ensuring proper.

New York, New York, United States

Position: Level 1 NOC Team Lead. Lead and supervise a team of Level 1 Service Desk Technicians responsible for monitoring and maintaining network infrastructure.. Coordinate work schedules and assignments to ensure 24/7 coverage.. Conduct regular team meetings and training sessions to enhance skills and knowledge.. Ensure the team provides timely responses.

New York, New York, United States

. Responding to user inquiries and resolving technical issues via various communication channels such as phone, email, or in-person.. Diagnosing and troubleshooting hardware, software, and network problems to identify the root cause of issues.. Installing, configuring, and maintaining computer systems, peripheral devices, and software applications...

New York, New York, United States

. Supervised a team of IT field agents responsible for providing technical support to clients in a timely and efficient manner.. Managed the scheduling and assignment of tasks to ensure that all goals were achieved promptly, efficiently, and according to established service level agreements.. Coordinated with other departments to resolve complex technical.

New York, New York, United States

. Maintained student/instructor communications throughout summer cohort.. Advised students on upcoming and beneficial opportunities regarding the program.. Arranged and managed a remote hackathon, complete with remote workshops and training seminars, consisting of 75+ students involved in the program.. Assisted in gathering essential student data; aimed.

Greater New York City Area

Staffing the campus information center, answering phone and email inquiries, providing campus tours, assisting with event planning and execution, and maintaining and updating campus directories and maps.

New York City Metropolitan Area

Company excelling in client consultation and bringing client ideas to life. Helping entrepreneurs navigate the startup and tech ecosystem to be able to deliver the best initial version of their product and determine the challenges they would face in the early stages of leadership.

Greater New York City Area

Managed a project which created an accumulated list of brokers and real estate firms in order to provide constituents with options for affordable housing. Attended sit-ins with the District's council member, as well as helped with the campaigning process for re-election. Assisted constituents with issues regarding their landlords, apartments, and.