Christopher Jones Email & Phone Number

North Tonawanda, Ny, Us

Implement inventory management protocols to ensure optimal stock levels of equipment by meticulously tracking current inventory.Collaborate with external vendors to orchestrate the procurement of new stock and facilitate the disposal of outdated or damaged equipment through recycling initiatives.Provide auxiliary support to Network Support Specialists in diagnosing and resolving Timeclock issues by leveraging Hexnode and engaging in discussions with end users, preempting the need for escalation.Contributed to the migration of network equipment and computer systems for newly acquired residential and administrative sites to conform with People Inc standardized equipment protocols.

Williamsville, New York, United States

Facilitate the resolution of hardware and software-related issues through proficient management of inbound calls and emails from internal staff.Maintain meticulous records of email and phone communications with staff in Kayako, ensuring timely completion of tasks.Efficiently set up and deploy new laptops and equipment to users, providing comprehensive guidance during the initial configuration process to ensure seamless integration.Acknowledge the receipt of equipment upon arrival, promptly notify the relevant departments, and ensure meticulous documentation in the appropriate location.Deliver remote support to end users for resolving internet and WiFi issues, offering step-by-step guidance through the resolution process. Coordinate with Internet Service Providers as necessary to ensure timely resolution.

Getzville, New York, United States

Delivered top-tier customer service consistently to both policyholders and claimants throughout the claims process.Ensured compliance with insurance regulations by maintaining up-to-date licensing and engaging in ongoing education as mandated by various states.Skillfully handled intricate auto claims, meticulously assessing coverage, conducting thorough investigations, and accurately determining liability in accordance with claims protocols and pertinent local regulations.

Indianapolis, Indiana Area

Achieved an 85% decrease in compliance issues in the first six months, resulting in higher customer satisfaction.Led the overhaul of the Quality Assurance Organization within the Sales and Account Management Departments, aiming to elevate business partner satisfaction.Developed reporting metrics, process documentation, company-wide sales performance criteria, and QA performance goals, then implemented the process in Salesforce.Implemented a continuous process improvement environment focused on identifying deficiencies and formalizing plans to incorporate those updates. Worked with sales managers and the training department to implement the system.

Indianapolis, Indiana Area

Effectively resolved conflicts between Angie’s List customers and participating Angie's List business partners, applying critical thinking and interpreting company policy across a broad spectrum of issues, including: hostility, threats, harassment, eCommerce issues, background check concerns, quality of work complaints, Trade Licensing, and Brand Enforcement.Managed customer feedback and provided recommendations to business partners throughout the organization. Built and utilized reporting in Salesforce to compile customer feedback and case management tracking system in Salesforce.Managed investigations and deadlines through Salesforce cases and tasks.Developed investigation standard operating procedures in coordination with legal counsel.

Indianapolis, Indiana

Specialized in inbound sales, customer service, website troubleshooting & member retention, maintaining a retention rate above 40%.Met KPIs to drive knowledge among the member base and to meet/exceed quality assurance expectations.Mentored newly hired peers by conducting training sessions and quality assurance reviews and providing tips for improved performance.Angie's List Top 20% Performer 2012.