Jonette Shepherd Email & Phone Number

I have served as GM with Unique Travel for 28 years. During that time, I have helped the company grow from a small group of 4 advisors to a staff of over 50. We are a boutique agency, privately owned. We have won and continue to win multiple awards from cruise lines, hoteliers, and tour operators.We don't pretend to be anything other than what we are: A dedicated team of experienced travel advisors passionately committed to providing exceptional service and crafting unforgettable travel experiences for our clients. We have a genuine enthusiasm for travel and a wealth of knowledge; our advisors go above and beyond to curate personalized journeys tailored to their unique preferences. We pride ourselves on delivering not just "vacations" but extraordinary adventures filled with moments that will be cherished for a lifetime. Our client's satisfaction and gratification are our top priorities. We are here to ensure that every aspect of their travel experience is seamless, enjoyable, and truly memorable.The pinnacle of my career was being asked to be the godmother of the Scenic Jade 9 years ago. I still remember the words Glenn Moroney, founder and owner of Scenic, said when interviewed: "Jonette embodies everything that is stellar in travel and is admired by suppliers and agents alike for her unending commitment to quality, customer service, and integrity. We are honored to have Jonette be the godmother to our this beautiful ship."Those words meant so much and still do. They were a testament to the fact that you didn't have to be a movie star or a member of the royals to have such an honor. What you need in our industry to be successful in your career and your personal life is the ability to listen, to evolve, to admit when you are wrong or have made a mistake, and above all, to be respectful and kind to all who may cross your path in life.JonetteS@UniqueTrav.com

Listed skills include Hospitality, Tourism, Hotels, Hospitality Management, and 23 others.

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  General Manager

  Unique Travel Of Palm Beach

  Jan 2005 - Present - Delray Beach, Florida

  As General Manager of Unique Travel of Palm Beach, Jonette's primary concerns and areas of responsibility are related to: * sales development * staff and financial management * daily operational managementJonette offers specialist, professional and competitive travel products to meet the demands of the travel market, which includes online bookings and tailor-made luxury trips - for business travel, groups travel, family travel and individual… Show more As General Manager of Unique Travel of Palm Beach, Jonette's primary concerns and areas of responsibility are related to: * sales development * staff and financial management * daily operational managementJonette offers specialist, professional and competitive travel products to meet the demands of the travel market, which includes online bookings and tailor-made luxury trips - for business travel, groups travel, family travel and individual travel.Jonette is responsible for developing strategies to hit or exceed sales targets.Her specific managerial role tasks include: * promoting and marketing the business, sometimes to new or niche markets * managing budgets & maintaining statistical/financial records * selling travel products & tour packages * sourcing products and destinations to meet consumer demands * taking part in familiarisation visits to new destinations to gather information on issues & amenities of interest to consumers and ensuring the Unique Travel advisors stay abreast of changes & possibilities * liaising with travel partners, including airlines & hotels, to manage bookings & schedules, often one year in advance * dealing with customer inquiries & aiming to meet their expectations * overseeing the smooth, efficient running of the business * overseeing Unique Travel advisors and enuring their continual education and professionalismIn regards to the Unique Travel Advisors, Jonette's tasks further include: * constantly motivating the sales team to hit their targets and ensure company profitability * meeting regularly with team leaders to give them sales figures and plan how they approach their work * overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training * communicating with sales consultants and providing encouragement, help and advise * dealing with disciplinary matters and customer complaints, which, thankfully, rarely occur. Show less

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  Csusm College Of Business