Jon Ferguson Email & Phone Number

Calgary, AB, CA

Remote

As a Senior Technical Writer and Content Creator on the Learning and Enablement Team, I help the passionate developers and product experts at OfficeSpace Software to explain the product to an internal audience via articles, feature documentation, LMS lessons and internal documentation as needed.Specific Projects my portfolio include and have.

Calgary, Alberta, Canada

A dual role. My focus was split between writing knowledge base articles and how-to guides for the development side and performing quality assurance testing on development items. This was a great opportunity to learn what it's like to work in a start up, and to immerse myself in the insurance industry, which was new to me.

Calgary, Alberta, Canada

Embedded in the IT Disaster Recovery and Business Continuity Team, I wrote recovery plans for many of their Tier 1 Applications. My typical workday at WestJet included many face-to-face conversations with different IT teams about the inner workings of mission-critical tools, documenting step-by-step instructions for their operation, and verifying that the.

Calgary, Canada Area

I wrote the full Secure Application & Design Security Standard, to be followed by all application developers at Shaw and its third-party vendorsI also served as a liason between project teams, testing teams, and Security, encouraging mutual trust and the use of best practices on many projects.

Calgary, Canada Area

I performed penetration and configuration testing of many internal applications, along with some vendor applications.A large portion of my role was also to provide guidance on secure testing and secure configuration to the testing and development teams.

Calgary, Canada Area

Wrote and performed functionality test scenarios for various internal applications and initiativesPresented test results to project and company stakeholders.

Calgary, Canada Area

Was responsible for ensuring the best user experience in all internal and customer facing applications. On a day to day basis, I confirmed that our end users remain unimpeded by design, that functionality was as they expected and what they required, and that all plans for improvement and changes to software were being made first and foremost, for their own.

Technical Writing Extension Certificate, Technical And Scientific Communication

Associate'S Degree, Broadcast Journalism