Jon Ferguson Email & Phone Number

Ottawa, On, Ca

Ottawa, Ca

As a member of CIRA's Executive Team, I work with colleagues to build and support our DNS and cybersecurity solutions focused on creating a safer and more resilient internet for Canadians.

Ottawa, Ca

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Jersey City, Nj, Us

CENX is a new-generation software company delivering Lifecycle Service Orchestration (LSO) solutions that automate the entire lifecycle of advanced data services in next-generation virtualized (NFV), and software-defined networks (SDN) infrastructures. CENX’s vision is to revolutionize the way that service providers build and manage their advanced data networking services by fusing big data analytics, deep networking expertise, and leading-edge computing technologies.

Ottawa, On, Ca

Ottawa, On, Ca

With the evolution of the Troo M2M Platform, my role has shifted slightly to focus on the integration of Troo's M2M and Platform- TrooTrax with its GeoSpatial Web portal technology - TrooAnalytx. Primary responsibilities revolve around setting product Roadmap and priorities and managing large custom integration projects to ensure that overall platform objectives and advancements are completed promptly and in a sustainable manner.Additional areas of focus include:*Supplier Negotiation and Management*Carrier Relationship Management (Including Satellite Operators)*Business development & Sales Related tasks*Competitive Analysis*Pricing and Strategic Initiatives

Ottawa, On, Ca

Primary responsible for feature specifications and requirements gathering from existing and potential customers for Troo's AVL platform - TrooTrax. Additional roles and responsibilities included:*Supplier contract negotiations*Pricing and Packaging of Cellular, Satellite and Software products*Business Development*Requirements gathering*SOW preparation for specialized projects*Post & Pre Sales Engineering*Vendor Qualification (Hardware & Technology Evaluation)*Application Documentation

Ottawa, On, Ca

Primarily responsible for managing support services and staff, supporting Troo's Global VAR and customer base. Additional roles and responsibilities included:*Post & Pre Sales Engineering*Vendor Qualification (Hardware & Technology Evaluation)*Requirements gathering*SOW preparation for specialized projects*Application Documentation*Management of Customer communications

Technical services startup focused on providing custom web solutions and computer network services for SMBs and educational institutions .

Responsible for the development and implementation of customer support policy and systems supporting the company's global customer base .*Implemented Customer Training Program*Implemented Trouble Ticket/Remedy System*Assisted in the development of company's customer support policies and End-User Licenses*Provided Pre and Post Sales support relating to the Company's GIS and GPS tracking services*Developed & Wrote documentation for company's SaaS based GPS Tracking services

Toronto, Ontario, Ca

* Providing software and hardware troubleshooting support to Rogers Hi-Speed internet customers with Windows OS and Mac OS * Proficient in the use of internal and 3rd party diagnostics tools for monitoring and repairing RF signal issues to client equipment*Detailed and prompt documenting and escalation incidents Remedy Ticketing System*Assisted in Setup, install and configuration of company provided software to clients e.g. endpoint security software, user mail accounts and web browsers.

Bachelor'S Degree, Geographic Analysis

Geography, Gis