I am a results-driven technology consultant with a proven track record of delivering exceptional solutions to clients. I have over 15 years of experience working in IT; from helpdesk to PMO to leadership and everything in-between. I believe partnering with clients and building strong relationships is critical to our joint success.At Slalom Consulting, I've partnered with clients to bring their visions to life by implementing Salesforce Service Cloud for a 300-person call center. I also led the Support Team supporting 4,000 active Salesforce users for a large government client, ensuring smooth operations and client satisfaction. In addition, I've mentored and coached internal team members to reach their full potential and served as a Scrum Master, overseeing development teams in an Agile environment.I am well-versed in project delivery, software development, and business processes. I have a strong background in Salesforce.com consulting, implementation, and administration, as well as proficiency in Amazon Web Services (AWS).During my tenure at AMLI Residential, I directed cross-functional teams through corporate office moves, data center infrastructure build-outs, and standardizing IT processes, resulting in seamless transitions and increased efficiencies. I also played a key role in converting 65 properties to a single telecom provider, achieving significant cost savings.I excel in leading teams, troubleshooting complex issues, and delivering projects successfully. My strategic mindset, coupled with effective management and leadership skills, has been pivotal in my career progression.
Listed skills include Project Management, Process Improvement, Sdlc, Management, and 24 others.