• Provide day-to-day support and troubleshooting of Mac/PC systems, mobile devices, and office printers for employees of Nintendo.• Assist with on-boarding and training users to use Nintendo IT systems and software efficiently.• Maintain network equipment such as switches, firewalls, routers.• Developed training videos for use in a future self service knowledgebase.• Solid knowledge of Polycom, Zoom, and Teams video conferencing technology.• Installs, configures, administers, maintains and monitors appropriate technologies for business use.• Ensures optimum access, performance, capacity and availability of technologies deployed.• Administers technology user accounts, provides technical support and alerting on technologies.• Upgrades technologies regularly.• Documents incidents and resolutions.• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.• Ensures interactions with customers are positive, productive, documented, and resolved in a timely manner or followed through on.• Complete ergonomic assessments of employees and provide recommendations for positive changes to their work environments.

• Actively addressed the needs of Nintendo consumer’s while maintaining a positive image of Nintendo, its products and policies by receiving inbound calls.• Specialized in assisting consumers with connecting Nintendo consoles to the Internet via dial up and broadband devices.• Resolved hardware and software problems for Nintendo call center employees.• Documented Nintendo call center IT incidents in a custom trouble ticket system.