Jong Lee Email & Phone Number

Las Vegas, Nevada, United States

Working with subcontractors and homeowners, I work to find successful resolutions for issues within the warranty period of new home purchases. - Evaluate repair issues to determine if work is within scope of warranty.- Schedule and manage subcontractors to complete required repair work.- Certify completion of repair work to ensure quality standards and customer satisfaction.

Las Vegas, Nevada, United States

• Oversee all building maintenance, remodeling and repairs for 10,000 square foot residential home, 8,900 square foot commercial office and 20,000 square foot airplane hangar.• Coordinate repairs and maintenance of all building systems, including plumbing, electrical, ventilation, heating and cooling, elevators, roofs, windows, doors, floors, walls, etc.• Manage, direct & inspect cleaning and security staff and activities as well as oversee third party vendors and laborers.• Conduct regular building inspections and prepare reports and proposals for any repairs, maintenance or upgrades needed.• Maintain a safe environment for building staff, visitors and guests.• Responsible for maintenance and upkeep of fleet vehicles as well as executing transportation needs of CEO and guests.

Hutto, Texas, United States

• Perform measurement calculations of square footage, analyze comparable property sales values and provide demographic information for each individual property.• Prepare and submit appraisal reports, including researching tax records and supplying diagrams and photographs per state and federal guidelines.• Complete and prepare unbiased, comprehensive residential appraisals for real estate agencies and lending institutions.• Inspect, measure and take photographs of a property – single family, multi-family, condominium or investment.• Write reports on properties’ value and prepare legal descriptions pertaining to property value.

Georgetown, Texas, United States

• Planned, coordinated & managed the Warranty Division for 2000 stores for national retail brand Ann Taylor, Loft, Ann Taylor Factory Outlet & Loft Outlet.• Facilitated the timely resolution of warranty issues by managing client expectations, facility service providers, general contractors & sub-contractors using communication, project information & construction knowledge.• Reviewed construction drawings to determine warranty responsibility & communicate and coordinate findings with services providers, subcontractors & general contractors.• Monitored & tracked open warranty work tickets in Service Channel software, documented response, and completion. • Qualified costs for value & requested Not to Exceed authorizations for work performed outside of warranty guidelines. Assisted warranty coordinator with tracking for billing purposes

Buda, Texas, United States

• Performed service calls during the flooring installation process to ensure accurate application of materials.• Communicated with installers proper company procedures to obtain client satisfaction.• Completed & processed inspection reports pertaining to manufacturer defects or improper product installation.• Assisted with office procedures – schedule homeowner installations, stage materials, & schedule installation crews

Las Vegas, Nevada, United States

One Queens Ridge Place• Responsible for hands-on repairs, maintenance, warranty service calls, and preventative maintenance scheduling for a 219-luxury unit condominium community. Units spread over two towers with spa, fitness, pool, and underground garage. • Performed service calls related to drywall repair, paint touch-up, fixtures, flooring, plumbing, & minor electrical. • Maintained general facilities related to trash pick-up/disposal, pool chemical balances, and safety compliance.• Managed and scheduled a five to fifteen-crew member team for customer service and cleaning projects.• Responsible for conducting new homeowner walks to ensure that units are move-in ready.• Coordinated & managed sub-contractors & vendors to ensure that quality work is completed in an efficient manner.• Responsible for completing daily reports to track work in progress and monitor crew related activities.

Las Vegas, Nevada, United States

• Responsible for scheduling and final completion of all home items from dry wall on in assigned subdivision.• Maintained constant communication with sub-contractors to insure homes are completed on time.• Interacted and ensured homeowner satisfaction from final walk to move-in.• Completed and handled slab to dry wall construction in superintendent’s absence