Jong Lee Email & Phone Number

Las Vegas, Nevada, United States

Working with subcontractors and homeowners, I work to find successful resolutions for issues within the warranty period of new home purchases. - Evaluate repair issues to determine if work is within scope of warranty.- Schedule and manage subcontractors to complete required repair work.- Certify completion of repair work to ensure quality standards and.

Las Vegas, Nevada, United States

• Oversee all building maintenance, remodeling and repairs for 10,000 square foot residential home, 8,900 square foot commercial office and 20,000 square foot airplane hangar.
• Coordinate repairs and maintenance of all building systems, including plumbing, electrical, ventilation, heating and cooling, elevators, roofs, windows, doors, floors, walls, etc.
• Manage, direct & inspect cleaning and security staff and activities as well as oversee third party vendors and laborers.
• Conduct regular building inspections and prepare reports and proposals for any repairs, maintenance or upgrades needed.
• Maintain a safe environment for building staff, visitors and guests.
• Responsible for maintenance and upkeep of fleet vehicles as well as executing transportation needs of CEO and guests.

Hutto, Texas, United States

• Perform measurement calculations of square footage, analyze comparable property sales values and provide demographic information for each individual property.
• Prepare and submit appraisal reports, including researching tax records and supplying diagrams and photographs per state and federal guidelines.
• Complete and prepare unbiased, comprehensive residential appraisals for real estate agencies and lending institutions.
• Inspect, measure and take photographs of a property – single family, multi-family, condominium or investment.
• Write reports on properties’ value and prepare legal descriptions pertaining to property value.

Georgetown, Texas, United States

• Planned, coordinated & managed the Warranty Division for 2000 stores for national retail brand Ann Taylor, Loft, Ann Taylor Factory Outlet & Loft Outlet.
• Facilitated the timely resolution of warranty issues by managing client expectations, facility service providers, general contractors & sub-contractors using communication, project information & construction knowledge.
• Reviewed construction drawings to determine warranty responsibility & communicate and coordinate findings with services providers, subcontractors & general contractors.
• Monitored & tracked open warranty work tickets in Service Channel software, documented response, and completion.
• Qualified costs for value & requested Not to Exceed authorizations for work performed outside of warranty guidelines. Assisted warranty coordinator with tracking for billing purposes

Buda, Texas, United States

• Performed service calls during the flooring installation process to ensure accurate application of materials.
• Communicated with installers proper company procedures to obtain client satisfaction.
• Completed & processed inspection reports pertaining to manufacturer defects or improper product installation.
• Assisted with office procedures – schedule homeowner installations, stage materials, & schedule installation crews

Las Vegas, Nevada, United States

• One Queens Ridge Place
• Responsible for hands-on repairs, maintenance, warranty service calls, and preventative maintenance scheduling for a 219-luxury unit condominium community. Units spread over two towers with spa, fitness, pool, and.
• Performed service calls related to drywall repair, paint touch-up, fixtures, flooring, plumbing, & minor electrical.
• Maintained general facilities related to trash pick-up/disposal, pool chemical balances, and safety compliance.
• Managed and scheduled a five to fifteen-crew member team for customer service and cleaning projects.
• Responsible for conducting new homeowner walks to ensure that units are move-in ready.

Las Vegas, Nevada, United States

• Responsible for scheduling and final completion of all home items from dry wall on in assigned subdivision.
• Maintained constant communication with sub-contractors to insure homes are completed on time.
• Interacted and ensured homeowner satisfaction from final walk to move-in.
• Completed and handled slab to dry wall construction in superintendent’s absence