Jongson Kim Email & Phone Number

Managing Intelligent Automation Solutions and Data Exchange IT teams.

Bellevue, Wa

A Lead Systems Analyst, leading and supporting the Data Exchange IT team.

Greater Seattle Area

As part of the customer relationship management IT team, lead the scrum team and defined a work effort that maps the mainframe data to the newly created CRM front end.

Bellevue, Wa

- Act as a project manager during challenging projects to ensure timely and successful completion. Maintained the persona of positive yet effective leadership by understanding the strengths and weaknesses of each employee, as well as being the driving forces behind their work ethic. - Strengthened the application environment by implementing application upgrades and server cleanup processes.- Maintained a strong understanding of business practices and IT to ensure business and technology alignment.

Led, configured, and implemented Dynamics CRM2011 instance in Commercial Mortgage Loans areas, successfully abiding by deadlines and budget restrictions.

Greater Seattle Area

- As the lead IT Business Analyst and a SCRUM Master on the system implementation, integration, and configuration of Automated Work Distributor (AWD) in the Retirement Division and Agency Services that enabled paperless processing.- Documented AWD business system requirements and developed test cases/sets for all system integration pieces, which led to a successful implementation of the system. - Led the installation of client modules for AWD Scanning, BI Monitoring, and BI Client. - Key troubleshooter of all peripheral AWD components in partnership with CSC and DST.- Led the delivery of Forms Production automated workflow solutions in Process360.- A leader on the BPM team. Was considered an expert and the go-to leader on the development of automated workflow solutions using Process360 and AWD.- Led the implementation of team process improvement initiatives, which resulted in code quality improvements beginning at 50% and ending at 92%.

- Trained and managed 4 Claims Examiners, 2 Quality Assurance Analysts, and 4 Office Supports Assistants. Conducted performance appraisals, salary adjustments, promotions, transfers, and dismissals. - Coached employees on career development opportunities.- Led Retirement Services projects from start to finish, such as Retirement Services Intranet development.- Led collaboration sessions between various departments, determining efficient workflows and business processes that adhered to legal and regulatory compliance requirements.- Prepared and controlled annual budgets.

- Created clear functional specifications, which were used as a template by other IT business analysts.- Played a critical role in the transition of Client Files from Safeco Life & Investments Systems to Symetra Financial Systems.- Implemented workflow analysis skills using the structured development framework to conduct business reviews, document user requirements, and create functional specifications.- Determined and provided options for business requirements and identified each solution's risks/benefits, which led to implementing the best solution. - Conducted regression and acceptance testing for technical solutions on an ongoing basis.

- Led workflow and business process workshops, documenting “As Is” and “To Be” processes for employees.- Participated in the development of interactive, web based Job Aid and training materials. - Negotiated project resource requirements with management.

- Documented business processes and data mapping for four independent business administration systems. - Worked as a part of the User Interface Prototype design, which resulted in an intuitive Customer Care Workstation.- Participated in integrating Clarify system and Computer Telephony Integration.- Established a testing method to implement a new front-end system linking five mainframe systems.- Created training plans and conducted training sessions for the Customer Care Workstation, Business Processes, and Workflows.

OPERATIONS SUPERVISOR, PERSONAL LINES - Conducted employee performance appraisals, recommended salary adjustments, promotions, transfers, and dismissals.- Coached employees on career development opportunities.- Selected, trained, and developed qualified employees whose performance went above expectations.- Established and communicated performance standards and objectives. OPERATIONS COORDINATOR - Aided in developing work standards by coordinating research studies of existing workflows, methods and procedures, office policies, and unit job structures.- Planned and conducted Office 97 training for staff.- Planned, performed, and directed productivity management analysis. Conducted research and organizational studies. - Developed methods and procedures which maximized the effectiveness of manual and automated systems and significantly improved staff productivity. PERSONAL LINES SENIOR RATER/CODER CANCELLATION CLERK