Jongson Kim Email & Phone Number

Managing Intelligent Automation Solutions and Data Exchange IT teams.

Bellevue, WA

A Lead Systems Analyst, leading and supporting the Data Exchange IT team.

Greater Seattle Area

As part of the customer relationship management IT team, lead the scrum team and defined a work effort that maps the mainframe data to the newly created CRM front end.

Bellevue, WA

- Act as a project manager during challenging projects to ensure timely and successful completion. Maintained the persona of positive yet effective leadership by understanding the strengths and weaknesses of each employee, as well as being the driving forces behind their work ethic. - Strengthened the application environment by implementing application.

Led, configured, and implemented Dynamics CRM2011 instance in Commercial Mortgage Loans areas, successfully abiding by deadlines and budget restrictions.

Greater Seattle Area

- As the lead IT Business Analyst and a SCRUM Master on the system implementation, integration, and configuration of Automated Work Distributor (AWD) in the Retirement Division and Agency Services that enabled paperless processing.- Documented AWD business system requirements and developed test cases/sets for all system integration pieces, which led to a.

- Trained and managed 4 Claims Examiners, 2 Quality Assurance Analysts, and 4 Office Supports Assistants. Conducted performance appraisals, salary adjustments, promotions, transfers, and dismissals. - Coached employees on career development opportunities.- Led Retirement Services projects from start to finish, such as Retirement Services Intranet.

- Created clear functional specifications, which were used as a template by other IT business analysts.- Played a critical role in the transition of Client Files from Safeco Life & Investments Systems to Symetra Financial Systems.- Implemented workflow analysis skills using the structured development framework to conduct business reviews, document user.

- Led workflow and business process workshops, documenting “As Is” and “To Be” processes for employees.- Participated in the development of interactive, web based Job Aid and training materials. - Negotiated project resource requirements with management.

- Documented business processes and data mapping for four independent business administration systems. - Worked as a part of the User Interface Prototype design, which resulted in an intuitive Customer Care Workstation.- Participated in integrating Clarify system and Computer Telephony Integration.- Established a testing method to implement a new front-end.

OPERATIONS SUPERVISOR, PERSONAL LINES - Conducted employee performance appraisals, recommended salary adjustments, promotions, transfers, and dismissals.- Coached employees on career development opportunities.- Selected, trained, and developed qualified employees whose performance went above expectations.- Established and communicated performance standards.