Jon Griffin

Jon Griffin Email and Phone Number

Commercial Pilot & Flight Instructor | Program Management, Operations Management, Customer Success | MBA @ Northwest Flight Service
spokane, washington, united states
Jon Griffin's Location
Spokane, Washington, United States, United States
Jon Griffin's Contact Details
About Jon Griffin

I am a Certificated Flight Instructor (ASEL) with over 800 hours total time, and I hold a Second-Class Medical certificate. I also have experience in aircraft leasing and management.With more than two decades of high-tech experience, my skills include:- Program management, business analysis, and systems implementation- Process improvement and management- Training development and facilitation- Customer advocacy and success- Collaborative and effective communication- Strategic planning and execution- Adoption and change management- Business analysis and requirement gatheringOutside of my professional life, I am:- Happily married for 30 years and have three adult children- A personal finance geek- Experienced in church leadership- Involved in charity flyingPersonal Philosophy: - Live with passion and integrity. - Demonstrate enthusiasm, kindness, generosity, and helpfulness.- Seek beauty and connection. - Love God. Trust God.KEY EXPERIENCE:----------------------OPERATIONS MANAGEMENTI am an expert in setting up both local and international operations teams and workflows to ensure consistently high-quality results. I am adept at developing Key Performance Indicators (KPIs), producing reports, and supervising the performance of both internal and external teams.CROSS-FUNCTIONAL CONSULTINGI am proficient in working with a wide array of clients and partners to improve business processes, devise and implement solutions, swiftly address pressing issues, and propel businesses toward operational excellence and impactful results.PROGRAM MANAGEMENT & BUSINESS ANALYSISI am adept at managing projects from start to finish, pinpointing and articulating business requirements, creating detailed user stories, and collaborating with engineering teams throughout the design and implementation phases. I play a pivotal role in User Acceptance Testing, managing rollouts, training end-users, and offering ongoing support. I am well-versed in both Agile and Waterfall methodologies.

Jon Griffin's Current Company Details
Northwest Flight Service

Northwest Flight Service

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Commercial Pilot & Flight Instructor | Program Management, Operations Management, Customer Success | MBA
spokane, washington, united states
Website:
nwflightservice.com
Employees:
2
Jon Griffin Work Experience Details
  • Northwest Flight Service
    Flight Instructor
    Northwest Flight Service Nov 2024 - Present
    Spokane, Washington, United States
    So, you've always wanted to learn to fly? Message me or come by and check us out! I'm proud to be working with the great people at Northwest Flight Service! NWFS is a Platinum Cirrus Training Center and Cirrus Authorized Service Center.At NWFS, our mission is to build the General Aviation community through quality, standardized instruction, rental of well-maintained aircraft and support of aviation related events. We desire to foster a community of aviators and aviation… Show more So, you've always wanted to learn to fly? Message me or come by and check us out! I'm proud to be working with the great people at Northwest Flight Service! NWFS is a Platinum Cirrus Training Center and Cirrus Authorized Service Center.At NWFS, our mission is to build the General Aviation community through quality, standardized instruction, rental of well-maintained aircraft and support of aviation related events. We desire to foster a community of aviators and aviation enthusiasts through every stage of their aviation training or aircraft ownership journey. We are committed to providing the highest quality flight instruction and aircraft maintenance that meets and exceeds FAA standards. Show less
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  • Griffin Aviation Llc
    Owner And Manager
    Griffin Aviation Llc Oct 2014 - Present
    We lease piston powered general aviation aircraft to flight schools and flying clubs.I love the relationships we build with our lessees, their employees, and regular renters. I also love knowing that renters enjoy flying the aircraft we provide!
  • Microsoft
    Senior Customer Success Account Manager
    Microsoft Dec 2021 - Jun 2024
    Redmond, Washington, United States
    Working to ensure Microsoft customers get the most out of their investments in Microsoft products and services.
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  • Bridge Partners
    Senior Consultant
    Bridge Partners Dec 2020 - Dec 2021
    My client is hiring! And in the attempt to more than double the group's global headcount this fiscal year, things quickly went sideways. In H1, leadership had poor visibility of hiring activity and status, leading to missed targets. It got ugly! At the start of H2, I quickly developed processes to track and report status on a weekly basis so leadership could forecast properly and keep the hiring engine on track. The group now enjoys a glowing status as having the best hiring program in… Show more My client is hiring! And in the attempt to more than double the group's global headcount this fiscal year, things quickly went sideways. In H1, leadership had poor visibility of hiring activity and status, leading to missed targets. It got ugly! At the start of H2, I quickly developed processes to track and report status on a weekly basis so leadership could forecast properly and keep the hiring engine on track. The group now enjoys a glowing status as having the best hiring program in the division. In helping this client, I brought these key skills and technologies to bear: Excel, Power BI, process documentation, scalability, communication, project management, project showcasing and the sharing of best practices. Show less
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  • Cortac Group
    Senior Consultant
    Cortac Group Nov 2019 - Dec 2020
    As a Smartsheet implementation consultant, I analyze business processes and reporting needs and then develop and deliver requirements for Smartsheet solutions. After designing, configuring, and deploying a solution, I create training documentation and deliver training, followed by ongoing support for ramp and system enhancements. One client commented: “Once deployed, we had a very high-level success right out of the gate. Our director met with the CEO of the company and used the… Show more As a Smartsheet implementation consultant, I analyze business processes and reporting needs and then develop and deliver requirements for Smartsheet solutions. After designing, configuring, and deploying a solution, I create training documentation and deliver training, followed by ongoing support for ramp and system enhancements. One client commented: “Once deployed, we had a very high-level success right out of the gate. Our director met with the CEO of the company and used the [Smartsheet] dashboard to review the current status of our business impacts."I love Smartsheet because it's so flexible and configurable and a solution can be delivered in a fraction of the time and at a fraction of the cost of traditional IT solutions. Plus, it's easy to reconfigure for changing needs of the business. Most of all, it allows me to be a Program Manager, Business Analyst and Developer all at the same time! Show less
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  • Cortac Group
    Senior Consultant
    Cortac Group Feb 2018 - Nov 2019
    Bellevue, Wa
    IT Management Consulting for large scale M&A systems integration and migration projects impacting over 7500 employees. Drove enterprise transformation with advocacy, communication, voice of the business, risk assessment and mitigation through broad business engagement. Defined data governance models for Customer data objects in enterprise data systems and processes.
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  • Spartan Coast Digital Marketing
    Owner And Principal Consultant
    Spartan Coast Digital Marketing Feb 2017 - Feb 2018
    Greater Seattle Area
    Optimized web pages to display on first page of search engine resultsDesigned and published product landing pagesMarketed and sold affiliate productsDeveloped and managed subscriber listsLearned a ton about myself and what it takes to be a successful entrepreneurSEO | Digital Marketing | A/B Testing | Landing Pages | Clickthrough Performance | User Experience (UX) | E-commerce
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  • Bridge Partners Consulting
    Senior Consultant
    Bridge Partners Consulting May 2017 - Sep 2017
    Redmond, Wa
    Developed strategy, reporting and analysis in support of Small/Medium Business (SMB) Field Sales team efforts to build global Partner efficacy. Reporting | Power BI | SMS | Excel | Field | Sales | Partner | Training | Communication | Documentation | Global | Testing
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  • Bridge Partners Consulting
    Senior Consultant
    Bridge Partners Consulting Jul 2013 - Dec 2016
    Redmond, Wa
    Update: 2.5 years after completing this role, I met one of over 1000 target users use of this system. When I asked if he'd heard of "[catalog name]", he said, "[Catalog name]? Yeah, it's great. It's one of our primary tools and we use it all the time. Why do you ask?" I must say, I was thrilled to know that a system I was instrumental in defining, launching and growing through initial stages was thriving!For a clean-slate Enterprise Services global product catalog, consulted on system… Show more Update: 2.5 years after completing this role, I met one of over 1000 target users use of this system. When I asked if he'd heard of "[catalog name]", he said, "[Catalog name]? Yeah, it's great. It's one of our primary tools and we use it all the time. Why do you ask?" I must say, I was thrilled to know that a system I was instrumental in defining, launching and growing through initial stages was thriving!For a clean-slate Enterprise Services global product catalog, consulted on system definition, data migration and requirements in a highly collaborative environment. Managed system deployments, systems integration and catalog content build out. Documented support processes and trained offshore help desk. Built common taxonomies and business rules for efficient data on-boarding and maintenance. Data Migration |SQL | Query | SMS | Excel | BI | Backlog | Stakeholder | Partner | Azure | Training | Communication | Operations | Business Analysis | Documentation | Project Management | SharePoint | VSTF | TFS | Database | Global Show less
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  • Insight Global
    Consultant
    Insight Global Oct 2012 - Jun 2013
    Redmond, Wa
    Trusted advisor on datacenter financial forecasting project. Processed, aggregated and reported datacenter power, bandwidth and equipment metrics. Architected SQL data structures, queries, views and stored procedures for reporting. Delivered project to standardize naming conventions. Authored user guides, documented processes and performed user acceptance testing.Finance | Billing | Forecasting | Specification | Testing | Bug | Portal | Database | BI | Excel | SQL | Datacenter
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  • Microsoft
    Senior Operations Manager
    Microsoft Jan 2008 - Jun 2012
    Built and managed global operations team of data analysts and reporting assets in India, China and the US. Reported ‘Voice of the Customer’ feedback for the influence of Microsoft product quality. Issue Classification | Classification Automation | Taxonomy Management | Sampling Methodology | Process Definition | KPIs | Report Development | Data Quality Management | Staffing | Performance Evaluation | Vendor Selection | Vendor Management | Budget Management
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  • Microsoft
    Senior Operations Program Manager
    Microsoft Jul 2001 - Dec 2007
    Built and managed multi-million dollar internal business applications, enabling the classification and reporting of massive customer feedback data to drive customer led change into Microsoft products.Funding | Proposal | Process Definition | Requirements | Design | Development | UAT | Documentation | Training | Versioning | Communication | Globalization
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  • Microsoft
    Supportability Program Manager
    Microsoft Jul 1997 - Jun 2001
    Won feature redesign and enhancements to Microsoft Office products through partnership and highly credible ‘Top Support Issue’ customer feedback reports. Collaboration | Partnership | Engagement | Credibility | Data Analysis | Sales | Marketing | Advocacy | Influence
    View

Jon Griffin Skills

Search Engine Optimization Digital Marketing Social Media Marketing Keyword Research Operations Management Program Management Search Engine Ranking Agile Project Management Requirements Gathering Data Analysis Sql Enterprise Software Process Improvement Technical Writing Software Project Management Scrum Sdlc Requirements Analysis Performance Management Consensus Building Functional Specifications User Acceptance Testing Database Design Business Intelligence Microsoft Excel Microsoft Word Sharepoint Product Management Customer Support Training Delivery Change Management Partner Management Content Management Outsourcing Team Building Cross Functional Team Building Copy Editing Management People Management Private Piloting Affiliate Marketing Email Marketing Copywriting Seo Audits Business Analysis Business Intelligence Jira Smartsheet

Jon Griffin Education Details

Frequently Asked Questions about Jon Griffin

What company does Jon Griffin work for?

Jon Griffin works for Northwest Flight Service

What is Jon Griffin's role at the current company?

Jon Griffin's current role is Commercial Pilot & Flight Instructor | Program Management, Operations Management, Customer Success | MBA.

What is Jon Griffin's email address?

Jon Griffin's email address is jo****@****oup.com

What is Jon Griffin's direct phone number?

Jon Griffin's direct phone number is +120689*****

What schools did Jon Griffin attend?

Jon Griffin attended Seattle University, Whitman College.

What skills is Jon Griffin known for?

Jon Griffin has skills like Search Engine Optimization, Digital Marketing, Social Media Marketing, Keyword Research, Operations Management, Program Management, Search Engine Ranking, Agile Project Management, Requirements Gathering, Data Analysis, Sql, Enterprise Software.

Who are Jon Griffin's colleagues?

Jon Griffin's colleagues are Rachel Skirvin, Eugene P. Gussenhoven, Mce, Cfii, Tci, Aaron Richardson, Kyleia Clements, Stephanie Redder, Matthew Hamm, Nate Brown.

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