Jon Gustin

Jon Gustin Email and Phone Number

Residential Direct Sales @ Ezee Fiber
Houston, TX, US
Jon Gustin's Location
Houston, Texas, United States, United States
Jon Gustin's Contact Details
About Jon Gustin

Welcome, and thanks for checking out my page! I'm passionate about solving problems and serving my customers. I'm excited about the amazing solutions at my disposal to assist you with the 4th Industrial Revolution.Lumen Technologies has the fastest, most secure platform to solve the challenges of the digital world. With innovative solutions & experienced teams of experts, we are a powerful choice to help navigate the complexities of IT. As a Fortune 150 company we are responsible for securing our own operations through a suite of hybrid IT, cloud, networking and communications solutions. This makes us uniquely equipped to serve our customers with reliable, flexible and secure connections – where, when and how you need them.Lumen’s worldwide fiber network infrastructure and complementary capabilities deliver unique competitive advantages to customers in four key areas:Adaptive Networking: Lumen provides hybrid network solutions built to quickly respond to customers’ ever-changing data and application needs.Edge Cloud & IT Agility: Lumen enhances application experiences by delivering low-latency, high performance data access and by moving data and workloads closer to where customers need them.Connected Security: Lumen offers global threat intelligence, network-based security controls and deep security expertise to help customers protect their data and applications against constantly evolving threats.Communications & Collaboration: Lumen’s communication and collaboration solutions make it easy for people to stay connected, productive and engaged wherever they are located.

Jon Gustin's Current Company Details
Ezee Fiber

Ezee Fiber

View
Residential Direct Sales
Houston, TX, US
Website:
lumen.com
Employees:
52037
Jon Gustin Work Experience Details
  • Ezee Fiber
    Residential Direct Sales
    Ezee Fiber
    Houston, Tx, Us
  • Lumen Technologies
    Customer Success Executive - Oil & Gas Vertical
    Lumen Technologies Jan 2021 - Present
    Houston, Tx
    Lumen's Platform for Amazing Things helps our customers capitalize on emerging technologies of the 4th Industrial Revolution and power today’s business applications that require high-performance networking and security. The platform brings together our highly interconnected global fiber network infrastructure, edge cloud capabilities, security, and communication & collaboration solutions to deliver a fast and secure foundation for the application and data services vital to our customers’ success.Provide positive customer experience for fifteen large enterprise oil and gas customers with a monthly base of over $1.5M; ensure product adoption and revenue growth using customer success plans, quarterly success reviews, analytics and customer education; work in lockstep with Account Directors to maintain and grow revenue through renewals, upselling and identifying new opportunities as a thought leader; provide mentoring for two teammates
  • Lumen Technologies
    Regional Enterprise Account Manager
    Lumen Technologies Feb 2020 - Jan 2021
    Houston, Tx
    CenturyLink is now Lumen Technologies. With proper planning and expertise, it's possible to migrate to a fully adaptive network that is secure, cost effective and able to scale. I can help with all, or any part, of the process, including test, assess, consult, plan, design, deploy, monitor and manage.
  • Lumen Technologies
    Global Accounts Client Support Manager
    Lumen Technologies Mar 2018 - Feb 2020
    Houston, Tx
    Provide post-install support and lifecycle management for twelve Global accounts with a monthly base of over $2M. Responsible for nurturing the customer relationship, revenue forecasting and growth through renewals and upgrades, bill reviews, quarterly service reviews, customer onboarding and training to improve product adoption
  • Comcast Business
    Enterprise Account Executive
    Comcast Business Aug 2015 - Mar 2018
    Houston, Tx
    Acquisition sales, identify opportunities by prospecting and from referral relationships; consult with prospects to discover, qualify, and recommend solutions for voice and data; close business and ensure order acceptance
  • Phonoscope Global
    Inside Sales Supervisor
    Phonoscope Global Nov 2014 - Jul 2015
    Houston, Tx
    Train and oversee an inside sales team for fiber to the home; designed and implemented order entry, install, and service delivery processes; ensure customer satisfaction during post sale process and resolve escalations; provide data solutions to businesses
  • Cbeyond - Now A Birch Company
    Senior Account Executive
    Cbeyond - Now A Birch Company Apr 2014 - Nov 2014
    Houston, Tx
    Acquisition sales, prospect within a territory and build referral partner network; qualify opportunities and propose solutions for cloud PBX, virtual servers, hosted and managed applications, data and voice networks
  • Zayo Group
    Client Services Manager
    Zayo Group Jul 2012 - Apr 2014
    Houston, Tx
    Zayo Group acquired AboveNet. Provide customer and sales support; attend sales meetings to assist with pre-sales and post-sale activities; develop ongoing relationship with customers to be point of contact for all post sale activity; manage complex install projects; resolve escalations for service delivery and network outages; manage renewal reporting and churn forecast; perform quarterly review of services, SLA data, usage statistics, inventory, invoices; manage move, add, change orders, billing errors and credits
  • Abovenet
    National Account Customer Advocate
    Abovenet Oct 2005 - Jul 2012
    Houston, Tx
    AboveNet was acquired by Zayo Group. Customer facing position in the Houston sales office; maintain a base of $2.25M, consisting of Enterprise and Carrier customers; provide customer support managing internal processes; assist National Account Managers with post sale activities; manage churn forecast and renewals monthly; submit and manage change and disconnect orders; conduct billing reviews, make corrections and issue credits for billing errors and Service Level Agreement violations; provide and maintain Account Profiles; assist customers with network trouble reporting and escalating trouble tickets
  • Mci Telecommunications Corporation
    Territory Sales Representative
    Mci Telecommunications Corporation Jan 2005 - May 2005
    Houston, Tx
    Make two-hundred cold calls a week to new businesses; attend eight appointments per week; build initial rapport and cultivate ongoing relationship with customers; negotiate pricing and contract terms with customer and internal groups; coordinate internal groups for strategy meetings and preparation for meetings with customers. TSR department was dissolved.
  • Qwest Communications International, Inc.
    Corporate Trainer
    Qwest Communications International, Inc. Jul 2004 - Dec 2004
    Travel to call centers in Lynchburg, VA and Tulsa, OK to train new teams of Account Consultants, Supervisors, and assist with escalations
  • Qwest Communications International, Inc.
    Account Consultant
    Qwest Communications International, Inc. Apr 2000 - Jun 2004
    Houston, Tx
    Provide customer support for twenty large enterprise customers with a monthly base of over $500,000; support three sales teams with pricing, products, ordering, provisioning and training; attend sales appointments, develop ongoing relationships with customers, assist with trouble reporting and escalations
  • Mci Telecommunications Corporation
    National Account Service Consultant
    Mci Telecommunications Corporation Dec 1998 - Apr 2000
    Houston, Tx
    Manage all aspects of the trouble reporting process, order process, billing and reporting; perform all switched maintenance and dedicated software changes; submit move add and change orders for dedicated products; provide and maintain Account Profiles and perform Quarterly Service Reviews
  • Mci Telecommunications Corporation
    National Account Implementation Coordinator
    Mci Telecommunications Corporation Oct 1997 - Nov 1998
    Houston, Tx
    Manage orders through the order entry and provisioning process; track order milestones and escalate service tickets for late delivery; manage delivery of equipment and end to end testing; assist in circuit activation and hot cutovers; consistently managed 150-200 orders from order entry through activation
  • Mci Telecommunications Corporation
    Technical Service Specialist Ii
    Mci Telecommunications Corporation Oct 1996 - Sep 1997
    Houston, Tx
    Team lead for MCIContact, train new hires, resolve escalations; troubleshoot pagers, mobile phones, voicemail and e-mail, open trouble tickets and track through resolution; relay customer suggestions and concerns, consult with product developers to improve trouble handling and product performance
  • Mci Telecommunications Corporation
    Technical Service Specialist I
    Mci Telecommunications Corporation Oct 1995 - Sep 1996
    Raleigh, Nc
    Receive inbound calls from Fortune 500 customers; troubleshoot network problems, open trouble tickets; analyze and research billing issues; assess and implement customer needs
  • Tasp International
    Regional Manager
    Tasp International Nov 1994 - Oct 1995
    Raleigh, Nc
    Recruit, hire and train Branch Managers and employees; responsible for marketing and sales; estimate job costs and manage jobs to be on budget; process employee payroll; business analysis to monitor profitability; ensure customer and employee satisfaction
  • Tasp International
    Branch Manager
    Tasp International Nov 1993 - Oct 1994
    Harrisonburg, Va
    Recruit, hire and train employees; responsible for marketing and sales; estimate job costs and manage jobs to be on budget; process employee payroll; business analysis to monitor profitability; ensure customer and employee satisfaction

Jon Gustin Skills

Telecommunications Co Location Managed Services Voip Networking Mpls Ethernet T1 Call Centers Account Management Wan Voice Over Ip Customer Service Fiber Optics Sip Trunking Customer Satisfaction Project Management Ip Call Center Troubleshooting Salesforce.com Bandwidth Microsoft Office Telephony Customer Retention Internet Services Computer Network Operations Customer Experience National Accounts Metro Ethernet Long Distance Frame Relay Lan Wan Internet Sales Service Delivery Dark Fiber Private Line Project Coordination Customer Oriented Telecommunications Billing Accounts Payable Accounts Receivable Computer Proficiency Hosted Services Managed Hosting Broadband Direct Sales Business Development Sales Operations

Frequently Asked Questions about Jon Gustin

What company does Jon Gustin work for?

Jon Gustin works for Ezee Fiber

What is Jon Gustin's role at the current company?

Jon Gustin's current role is Residential Direct Sales.

What is Jon Gustin's email address?

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What is Jon Gustin's direct phone number?

Jon Gustin's direct phone number is +171332*****

What skills is Jon Gustin known for?

Jon Gustin has skills like Telecommunications, Co Location, Managed Services, Voip, Networking, Mpls, Ethernet, T1, Call Centers, Account Management, Wan, Voice Over Ip.

Who are Jon Gustin's colleagues?

Jon Gustin's colleagues are Kirti Sinha, Ragavi Ramesh, Mark Fowler, Kambale Akshay, Donna Simmers, Eric Lekarczyk, Vivek Sompalli.

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