Jon Hulse Email & Phone Number

Indianapolis, Indiana Area

• Customer relationship management with Anthem® Blue Cross Blue Shield National Accounts assisting health care providers and members with the subscriber's health insurance benefits and claims processing services. • Resolved customer inquiries by researching benefits and insurance claims status via navigating Anthem® databases.• Contacted providers, HR, and benefit centers for members to verify details about: Anthem® policies, eligibility, medical coding and billing. • Intercommunicated effectively with parties to ensure proper understanding of coverage, benefits, and information regarding claims.• Verified and documented provider and member information adhering to HIPPA guidelines.• Adjusted claims based on provider’s status, member's eligibility and policy, and coordination of benefits following Anthem® medical policies.

Indianapolis, Indiana Area

Customer Care Specialist, Software Support Specialist, CCS Trainer, Subject Matter Expert• Technical support, customer relationship management, and marketing for ACCU-CHEK® diabetes care products and professional software.• Resolved customer issues through probing, troubleshooting, and product education to also prevent future problems.• Documented customer complaints and inquiries, actions taken, and resolutions using SAP software systems.• Composed potential Medical Device Reports following strict guidelines for the Food and Drug Administration.• Marketed and sold ACCU-CHEK® products and support services to new and existing users.• Trained newly hired individuals on ACCU-CHEK® products, troubleshooting guide, policies, and call handling skills and guidelines.  Assisted medical professionals and Roche Account Managers with installation, setup, and issues with ACCU-CHEK® software systems.

Indianapolis, Indiana Area

Metal Fabricator, Order Selector and Loader• On a team of four individuals, we constructed commercial, industrial, and business door, door frame, and window frame units in a warehouse and manufacturing plant environment.• Calculated and documented aluminum usage and inventory needs to organize stock and parts for improved efficiency.• Forecasted time management and planned jobs accordingly to prepare specialized parts for customer orders.• Utilized power tools to cut aluminum metal and to assemble parts and customer orders.• Prepared job orders by constructing window frames, doors, and door frame units.• Selected orders and picked window units, door units, and supplies, and loaded products and materials for customers and our company trucks.• Communicated effectively with my team to ensure high quality standards while meeting deadlines.

O'Fallon, Il

• Life, Accident & Health Insurance Producer License in Indiana (2005-2009)• Sales and marketing internship for a financial services agency specializing in life insurance and fixed annuity products. • Developed and implemented the database for the monthly direct mail marketing campaign, consisting of 5000 mailings per agent for over 150 producers in 25 states.• Presented to individuals and groups the benefits and value using fixed annuity and life insurance products.• Collected and analyzed client asset and liability information to provide personalized financial planning solutions.• Supervised our telemarketing group in appointment scheduling procedures and verified each qualified appointment.• Evaluated performance statistics and telemarketing use of leads to devise the plan for improved efficiency and effectiveness.• Teamed with two individuals, on a three month deadline, to develop and implement the company's business model, plan, and operations.

Bachelor'S Degree, Business

Business/Commerce, General