Jon Hulse Email & Phone Number

Indianapolis, Indiana Area

• Customer relationship management with Anthem® Blue Cross Blue Shield National Accounts assisting health care providers and members with the subscriber's health insurance benefits and claims processing services.
• Resolved customer inquiries by researching benefits and insurance claims status via navigating Anthem® databases.
• Contacted providers, HR, and benefit centers for members to verify details about: Anthem® policies, eligibility, medical coding and billing.
• Intercommunicated effectively with parties to ensure proper understanding of coverage, benefits, and information regarding claims.
• Verified and documented provider and member information adhering to HIPPA guidelines.
• Adjusted claims based on provider’s status, member's eligibility and policy, and coordination of benefits following Anthem® medical policies.

Indianapolis, Indiana Area

• Customer Care Specialist, Software Support Specialist, CCS Trainer, Subject Matter Expert
• Technical support, customer relationship management, and marketing for ACCU-CHEK® diabetes care products and professional software.
• Resolved customer issues through probing, troubleshooting, and product education to also prevent future problems.
• Documented customer complaints and inquiries, actions taken, and resolutions using SAP software systems.
• Composed potential Medical Device Reports following strict guidelines for the Food and Drug Administration.
• Marketed and sold ACCU-CHEK® products and support services to new and existing users.

Indianapolis, Indiana Area

• Metal Fabricator, Order Selector and Loader
• On a team of four individuals, we constructed commercial, industrial, and business door, door frame, and window frame units in a warehouse and manufacturing plant environment.
• Calculated and documented aluminum usage and inventory needs to organize stock and parts for improved efficiency.
• Forecasted time management and planned jobs accordingly to prepare specialized parts for customer orders.
• Utilized power tools to cut aluminum metal and to assemble parts and customer orders.
• Prepared job orders by constructing window frames, doors, and door frame units.

O'Fallon, IL

• Life, Accident & Health Insurance Producer License in Indiana (2005-2009)
• Sales and marketing internship for a financial services agency specializing in life insurance and fixed annuity products.
• Developed and implemented the database for the monthly direct mail marketing campaign, consisting of 5000 mailings per agent for over 150 producers in 25 states.
• Presented to individuals and groups the benefits and value using fixed annuity and life insurance products.
• Collected and analyzed client asset and liability information to provide personalized financial planning solutions.
• Supervised our telemarketing group in appointment scheduling procedures and verified each qualified appointment.

Bachelor'S Degree, Business

Business/Commerce, General