Jonica Smith Email & Phone Number

Louisville, Ky, Us

Louisville, Kentucky Area

o Fraud Analysis and Incident Review including deciding the route of resolution while remaining in complianceo Facilitate financial entries for fraud investigators for final resolution on fraud cases.o Better Way, process management- Leading daily team huddles centered on production and team engagement. Conducting process confirmation on colleagues to facilitated process improvement in standard procedures.Lead team projects to achieve resolution on issues directly correlating to production, errors, and even fraud case distribution.o FEEVA Escalations. Review incidents filed for Financial Exploitation of Elder and Vulnerable Adults and report to state agencies within compliance for mandatory reporters. Act as a liaison between state agencies/law enforcement and PNC Investigators. Conduct initial analysis and account reviews necessary to manage case distribution within threshold guidelines.

By engaging our customers in an in-depth conversation, I uncover financial goals that otherwise would have gone unnoticed and assist in their achievement. With my efforts to make banking easier, I make clients confident in their decision to choose PNC for all financial services. As a CSA, I, not only, service accounts with daily transactions and maintenance, but I open accounts and act as a loan originator. Thus, I am my branch's key to customer outreach and deepening client relationships. My other branch-specific positions are: Backup Teller Supervisor, Marketing Coordinator, DDA Household Growth Champion, Technology Chair, ATM Teller, and Schedule Manager.

Louisville, Kentucky Area

I have ensured customer satisfaction through engagement, in turn, assisting my branch in its Human Sigma Six certification. In the short time of working for PNC, I have taken on more responsibility than what was expected. I have already been entrusted with the control of larger vaults and ATM duties. I currently act as the backup teller supervisor and Marketing Coordinator for the branch.

Centre College

Also: Public Relations Chair (2008-09) Secretary (2009-10) • Organized and hosted GLIMPSE, a diversity leadership conference. • Led to a wider understanding of the students’ cultural differences• Focused on character building and strengthening of leadership skills, empowering students to take on active leadership roles on their campuses and in their community. • My other duties included: structuring and leading both Executive and club meetings weekly, organizing campus-wide events and activities for DSU, and acting as a liaison to Danville Community and other campus groups

While my employer operated the main office in another state, I was entrusted to lead and manage two satellite retail booths in Six Flags. My daily operations were to: offer high quality customer service by going beyond the needs of the customer, open and close registers and tattoo booths, count till, distribute checks to employees, take inventory and re-stock supplies, and promote new products and deals.

Helped with the maintenance of store. Ran errands. Worked with cash register- Daily transactions. Assisted customers in product selection.

Bachelors, Economics

Activities and Societies: Diversity Student Union, Alpha Delta Pi, Economics Society, Centre Players, Women's Choir, Little Shop.

Bachelor Of Arts, Economics

International Study: Centre-in-London