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Jonie A. Email & Phone Number

Customer Support | Streamlining Systems | Technical Writer | Virtual Assistant | AI Prompt Engineer at BarBend
Location: Philippines, Philippines, Philippines 8 work roles 3 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
BarBend
Role
Customer Support | Streamlining Systems | Technical Writer | Virtual Assistant | AI Prompt Engineer
Location
Philippines, Philippines, Philippines
Company size
16 employees

Who is Jonie A.? Overview

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Quick answer

Jonie A. is listed as Customer Support | Streamlining Systems | Technical Writer | Virtual Assistant | AI Prompt Engineer at BarBend, a company with 16 employees, based in Philippines, Philippines, Philippines. AeroLeads shows a matched LinkedIn profile for Jonie A..

Jonie A. previously worked as Quality Assurance Editor at Barbend and Customer Support Manager at Ang Sciences, Inc.. Jonie A. holds Bte, Comp. Tech., Computer Installation And Repair Technology/Technician from Negros Oriental State University.

Company email context

Email format at BarBend

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BarBend

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Profile bio

About Jonie A.

I’m a dedicated professional with over 10 years of experience in customer support and quality assurance. I have a strong track record of enhancing customer experiences and maintaining high satisfaction ratings, consistently exceeding 80% throughout my career.Most recently, I served as a Quality Assurance Editor at Barbend/Pillar4. In this role, I was responsible for adding content and graphics on WordPress while ensuring adherence to style guidelines. I also implemented effective on-page SEO strategies to boost the website's visibility and user engagement, while managing technical quality to resolve issues and enhance the overall user experience.Prior to that, I was a Customer Support Manager at Ang Sciences, where I focused on boosting customer satisfaction by resolving issues promptly and streamlining support processes. My collaborative approach allowed me to work effectively across departments to improve products and services.I also have experience as an IT Support Coordinator at Flight Centre Travel Group, where I achieved a customer satisfaction rate exceeding 95% through solving software and hardware issues. My background also includes web content writing and SEO management, where I successfully implemented strategies for a client that increased organic bookings by 33.33% within a year.What sets me apart is my unique perspective shaped by diverse experiences in various industries in over 20 years. I bring a positive can-do attitude to every team, tackling challenges with empathy, enthusiasm and creativity.

Current workplace

Jonie A.'s current company

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BarBend
Barbend
Customer Support | Streamlining Systems | Technical Writer | Virtual Assistant | AI Prompt Engineer
brooklyn, new york, united states
Website
barbend.com
Employees
16
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8 roles

Jonie A. work experience

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Quality Assurance Editor

Current
Barbend
  • Added content and graphics on WordPress, ensuring high quality by adhering to style guidelines and organizing digital assets to support editors in improving efficiency.
  • Applied the latest on-page SEO guidelines, boosting visibility and user engagement.
  • Managed technical quality by resolving broken links and ensuring a seamless user experience.
Dec 2022 - Present

Customer Support Manager

Ang Sciences, Inc.

United States

  • Boosted customer satisfaction above 80% by resolving issues.
  • Streamlined processes to enhance support efficiency.
  • Collaborated across departments to improve products/services and report IT issues.
Feb 2018 - Mar 2022

It Support Coordinator

Flight Centre Travel Group

Philippines

  • Increased customer satisfaction above 95% through effective conflict resolution.
  • Worked with teams to address questions and resolve issues.
  • Resolved problems using active listening and escalated major issues to management.
Mar 2015 - Feb 2018

Web Content Writer & Editor | Seo Manager

Gsr Cleaning Services

Australia

  • Researched topics, competitors, and processes to develop innovative SEO ideas.
  • Implemented SEO strategies that increased organic bookings by 33.33% within a year.
Aug 2013 - Nov 2015

Customer Support & Social Media Manager

Ziquid Design Studio, Llc

United States

  • Utilized troubleshooting tools to resolve technical issues, achieving a first-call resolution rate above 70%.
  • Ensured customer satisfaction by providing tailored advice and assistance.
Mar 2012 - Aug 2013

Product Description Writer

Astronutrition

United States

  • Leveraged strong writing and editing skills to create engaging, error-free content for nutritional supplement listings.
  • Structured research effectively to complete writing assignments.
  • Adhered to company policies and editorial guidelines to produce comprehensive, high-quality content.
Jan 2012 - Mar 2012

Customer Service & Social Media Strategist

Snappycanvas

United States

  • Enhanced customer satisfaction through proactive strategies that addressed needs and resolved concerns.
  • Collaborated with team members to elevate customer service and exceed goals by improving
  • Increased brand awareness and generated leads by managing social media and email marketing campaigns.
Feb 2011 - Jan 2012

Technical Support Professional (Level 3)

Stream Global Services

Cebu City, Philippines

  • Guided customers through troubleshooting for broadband and wireless connections, enhancing skills in software and hardware issues while de-escalating conflicts.
  • Earned certification as a Dell Certified Systems Expert.
Jun 2006 - Feb 2011
Team & coworkers

Colleagues at BarBend

Other employees you can reach at barbend.com. View company contacts for 16 employees →

MM Matthew Magnante Matthew Magnante Colleague at Barbend Fort Myers, Florida, United States, United States View → BG Bojana Galic Bojana Galic Colleague at Barbend Santa Monica, California, United States, United States View → EO Emelia Obey Emelia Obey Colleague at Barbend Palmetto, Florida, United States, United States View → PB Phil Blechman Phil Blechman Colleague at Barbend New York, New York, United States, United States View → RL Roger Lockridge Roger Lockridge Colleague at Barbend Grassy Meadows, West Virginia, United States, United States View → NF Nicky Freymond Nicky Freymond Colleague at Barbend Boise, Idaho, United States, United States View →
3 education records

Jonie A. education

Bte, Comp. Tech., Computer Installation And Repair Technology/Technician

Negros Oriental State University

Activities and Societies: The NORSUnian (formerly The State Scholar) and Younglife - Dumaguete

Education record

Dumaguete Science High School
FAQ

Frequently asked questions about Jonie A.

Quick answers generated from the profile data available on this page.

What company does Jonie A. work for?

Jonie A. works for BarBend.

What is Jonie A.'s role at BarBend?

Jonie A. is listed as Customer Support | Streamlining Systems | Technical Writer | Virtual Assistant | AI Prompt Engineer at BarBend.

Where is Jonie A. based?

Jonie A. is based in Philippines, Philippines, Philippines while working with BarBend.

What companies has Jonie A. worked for?

Jonie A. has worked for Barbend, Ang Sciences, Inc., Flight Centre Travel Group, Gsr Cleaning Services, and Ziquid Design Studio, Llc.

Who are Jonie A.'s colleagues at BarBend?

Jonie A.'s colleagues at BarBend include Matthew Magnante, Bojana Galic, Emelia Obey, Phil Blechman, and Roger Lockridge.

How can I contact Jonie A.?

You can use AeroLeads to view verified contact signals for Jonie A. at BarBend, including work email, phone, and LinkedIn data when available.

What schools did Jonie A. attend?

Jonie A. holds Bte, Comp. Tech., Computer Installation And Repair Technology/Technician from Negros Oriental State University.

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