Jon Joury Email & Phone Number

Atlanta, Ga, Us

Houston, Texas, Us

• Oversee portfolio of client engagements to enable HighRadius products (Collections Cloud, Deductions Cloud, Electronic Invoice Presentment and Payment)• Nurture relationships with senior customer executives• Ensure product adoption and value realization• Org Management (Managers, Project Managers, Implementers): for Project Execution | Employee Development | Operational Improvement including: Career Development / Mentoring & Training / Utilization / Performance & Compensation Reviews• Responsible for staffing, recruiting and overall operational improvement for one of four NA consulting segments

Atlanta, Ga, Us

• Org Management (30+ Members): for Project Execution | Employee Development | Operational Improvement including: Career Development / Mentoring & Training / Utilization / Performance & Compensation Reviews• Manage $10M+ P&L – Responsible for financials in one of three functional PS practices• Hiring Manager: Coordinating HR Recruiters / Phone Screens / Panel Interviews / Staffing Determinations & Created “New Manager Guide” (for Knowledge Base)• Achieved 75% in Team Growth (45 HC 2018-19, 15 HC 2021) to meet Customer Demand & Revenue Targets• Delivered $1M Net Increase (8%) in Team Revenue: by Reducing New Hire Ramp Time by 66% (4 months) / Restructuring Training Strategy after soliciting / incorporating Feedback • Founded and serve on PowerPlan’s Diversity & Inclusion Council. • New Sales Initiative: Created / Built out “Strategic Value Assessment” for Upgrading Client Systems• Consistently Close Largest Deals (competitive RFP) using Industry Credibility & Expertise / Oversee 10+ person Project Teams & Accelerated Delivery – improving margins 20% on Fixed Fee)• Expanded Business (Budgeted Projects) 250-350% by Diving into Business Processes & Pain Points / Interviewing Exec Leadership / Partnering with Sales & Customer Success leading to PS business overachievement bookings & revenue 3 quarters• Oversee Operational Staffing of 100+ / Coordinated across 40+ Projects (down to 6 hours / week through automation and process improvement) (typical staff requires 1 FTE)• Improved Spending Decisions (Tax / Regulatory / Capital) for Clients leveraging PowerPlan Enterprise Solutions (though Workshops & Redesign of Business Processes)• Partnered with HR: Launched 10 ERGs across 3 ATL subsidiary companies – first ERGs ever for all of us• Conferences | Created Playbooks / Content / Product Offering / Presentations for Services (& engaged others)

Atlanta, Ga, Us

• Responsible for engagement oversight and successful delivery on 8+ concurrent projects, focusing on high customer satisfaction and continued relationships.• Identify and close opportunities for further services engagements, putting together estimates, project plans and statements of work (SOW). Engaged in full sales life cycle from creation of estimate and contract through business, procurement and legal negotiations.• Responsible for escalations and providing project specific, real-time problem solving guidance and insight to both project teams and customers.• Consult corporate leadership in making strategic financial, operation, tax, compliance and regulatory decisions.• Develops relationships beyond core project team and seen as a trusted adviser at leadership levels• Key contributor and decision maker for recruiting at all levels of the professional services organization• Directly and indirectly manage 15+ people managers, consultants and solution architects across various skill levels. Responsible for career development, mentoring, training, engagement, performance reviews and compensation decisions.• Creates and champions key internal initiatives aligned with departmental and company goals. • Partners with third party consulting firms• Responsible for managing staffing operations in our largest practice• Achieved 33% in Team Growth (25 people, 1H 2018) to Meet significant Customer Increase & Revenue Targets• Delivered $1M Net Increase (8%) in Team Revenue: by Reducing New Hire Ramp Time by 66% (4 months) / Restructuring Training Strategy after soliciting / incorporating Feedback (80-person practice) • Lead Quality Assurance reviewsRecent Engagements:+ UGI Corp+ ATMOS Energy+ Phillips 66+ Summit Utilities+ Ameren+ Dominion Energy+ Colonial Pipeline Company+ Southwest Gas+ Eversource+ Florida Power & Light / NextEra Energy+ Spire Energy+ Southern Company Gas+ Suez - North America

Atlanta, Ga, Us

• Responsible for leading complex and large scale project implementations, involving 5-10 person cross functional PowerPlan teams, working with 50+ person customer and system integrator teams.• Act as a solution architect and project lead, developing full integrated solutions for PowerPlan and GL/ERP (SAP, PeopleSoft, Oracle, JDEdwards), EAM/Work Management (SAP PM, Maximo), Payroll (ADP) and various homegrown systems.• Conducted strategic value analysis and roadmap planning with organizational leaders across many financial systems leading to better collaboration and coordination and multi-year plans.• Ensuring projects are on time, on budget, stick to their defined scope and realize promised ROI.• Direct manager for 5-9 consultants and sr. consultants, responsible for their career development, training, engagement, performance review and compensation decisions.• Led all content planning and logistics for internal 3 day services conference for 150 people• Identify and close sales opportunities, putting together estimates, project plans and SOWs• Partners closely with HR to participate in and manage the professional services recruitment process• Lead Quality Assurance (QA) review both functional designs and technical configurations across projectsKey Customer Engagements:+ American Water Works+ Amtrak+ Southern California Edison+ CMS Energy+ DTE Energy+ NorthWestern Energy+ Otter Tail Power+ Public Service Electric and Gas Company

Atlanta, Ga, Us

• #1 Individual Revenue Generator ($600K) / Received Highest Performance Ranking: Top 5%• Project Lead for (multiple) Large, multi-$1M Implementations / Managed Sr. Level Expectations & Coordinated Efforts (across the field) to Deliver flawless, staggered Go-lives• Integrated PowerPlan Enterprise Software in (complex / multi-stakeholder) ERP & EAM Implementation: State-of-the-art Functionality / Enabled Client’s SAP "Utility of the Year" Award• PowerPlan User Conference: –100+ Person Conference: Coordinated Training Initiatives & Improved on Project Methodologies –SME / Subject Matter Expert & Presenter (one of youngest of 50+ staff sent)• Participate in recruiting events and new hire training and on-boarding. • Formal mentor in PowerPlan’s mentorship program• Proficient with implementing PowerPlan Asset and Depreciation Accounting, Project Accounting, Charge Repository, Project Cost Management, Budgeting and Tax Repairs Modules.Engagement Specific Responsibilities:• Capture business requirements• Develop integration programs and complete complex configurations - both functional and technical• Lead large scale conversions around transactions, asset, depreciation and project history• Create interfaces using a combination of PowerBuilder, SQL & PL/SQL, and PowerPlan application configurations.• Create conversion programs using a combination of PowerBuilder, SQL & PL/SQL, and PowerPlan application configurations.• Mentor younger team members• Develop relationships with customers including accounting managers, engineering directors and controllers• QA Review configuration and design work from other team members

Atlanta, Ga, Us

• Work with project lead and implementation team to develop interfaces, configure the PowerPlan database, develop conversion programs, document system designs, resolve testing defects, provide client training and support systems after go live.• Technical lead during three implementations.

Atlanta, Ga, Us

Worked as part of a process improvement team in the call center. Responsible for developing and enhancing the "Run Book", which is an online, interactive visio flow that provides best practice techniques to each call center agent. Worked with a variety of departments ranging from customer care, to mobile, technical support tier I, tech tier II, network installation and even sales. This had a direct impact on + Improving and base lining training across the organization+ Ensuring high quality assistance to every caller+ Prioritizing the call queue+ Reducing the call queue+ Increasing customer retention+ Lowering new hire ramp up time+ Automating processes and eliminating repetitive work+ Creating a QA team across the center

Melville, New York, Us

Worked in the PMO on 2 major initiatives:(1) Company-wide initiative merging document management systems(2) Multi-million dollar re-engineering program to improve employee time management and capitalize expenses.Activities Included:+ Created and managed project plan, oversaw weekly status meetings, supervised implementation+ Developed test plans and reviewed accuracy of license key fulfillment website+ Knowledge base administrator of global database and system security+ Created video, on demand training content on how to use the document management system

Bs, Industrial Engineering

Certificate In Business Leadership

Education record

Managing People To Perform - Certification, People Management

Performance Based Hiring Certification

Presenting Powerfully

Project Planning And Leading Certification

Marketing