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Jonathan Higgins Email & Phone Number
Senior Customer Experience and Technical Support Analyst
at
SHL
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Senior Customer Experience and Technical Support Analyst
Location
Walton-On-Thames, England, United Kingdom
Company size
Who is Jonathan Higgins? Overview
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Quick answer
Jonathan Higgins is listed as Senior Customer Experience and Technical Support Analyst at SHL, a company with 4 employees, based in Walton-On-Thames, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Jonathan Higgins.
Jonathan Higgins previously worked as Technical Support Agent at Ceb, Now Gartner and Bureau Fulfilment Agent at Shl. Jonathan Higgins holds Bachelor Of Engineering - Be, Chemical Engineering from Newcastle University.
Company email context
Email format at SHL
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SHL
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Profile bio
About Jonathan Higgins
With over 12 years of experience in the talent management and recruitment industry, I have developed my skills for customer support and technical troubleshooting to deliver exceptional support to clients using our talent acquisition, candidate screening, interviewing, and employee retention products. I am passionate about helping people, assisting employers with making informed decisions about their recruitment and helping job seekers demonstrate their skills and abilities through assessments.Working within the APAC team, I have used collaboration, communication, and problem-solving to achieve results-oriented outcomes. I have helped my colleagues improve their knowledge of systems and processes, and I have consistently driven for excellence in the customer service the team provided to match or exceed the global leaders in this field.I am eager to leverage my existing skills and I am actively seeking opportunities to expand into new areas within companies that prioritize improving people's lives and work.
Current workplace
Jonathan Higgins's current company
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4 roles · 18 years
Jonathan Higgins work experience
A career timeline built from the work history available for this profile.
Senior Customer Experience And Technical Support Analyst
CurrentUsing strong communication and problem-solving skills by phone, email, and web chat I provide exceptional first-line technical and client support to candidates and clients across the Asia-Pacific region. I am a technical expert for company psychometric assessments and associated systems, troubleshooting issues and ensuring smooth user experience, and.
2018 - Present
~8 yrs 4 mos
Technical Support Agent
I provided first-time problem resolution to SHL customers and candidates by phone and email across the EMEA and APAC regions, logging all contacts on Salesforce and escalating complex queries and issues to other teams as necessary. I acquired and maintained knowledge of new SHL assessment systems and products and trained new staff members on.
2012 - 2018
~6 yrs
Bureau Fulfilment Agent
I was accountable for all aspects of setup, management, and results delivery of client assessment requests as part of the Managed Services team and working on large-scale requests as part of a 5-person Projects team. I performed data validation and management of client expectations, and as a team we tracked the progress of projects we handled to deliver.
2008 - 2012
~4 yrs
Team & coworkers
Colleagues at SHL
Other employees you can reach at shl.com. View company contacts for 4 employees →
赵
赵林斌
Colleague at Shl
Chaoyang District, Beijing, China, China
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KL
Kiwi Liu
Colleague at Shl
Jing'an District, Shanghai, China, China
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MV
Manvi Vohra
Colleague at Shl
Delhi, India, India
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JB
Jennifer Blair Szelag, Sphr
Colleague at Shl
Hightstown, New Jersey, United States, United States
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SK
Sumit Kumar Pandit
Colleague at Shl
Noida, Uttar Pradesh, India, India
View →
RH
Ronet Heyns
Colleague at Shl
Centurion, Gauteng, South Africa, South Africa
View →
KX
Kim Xu
Colleague at Shl
Xuhui District, Shanghai, China, China
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NK
Nitin Kumar
Colleague at Shl
Delhi, India, India
View →
LM
Laurie Mullins-Darcy
Colleague at Shl
New York City Metropolitan Area, United States
View →
PK
Pranab Kaushik
Colleague at Shl
Gurgaon, Haryana, India, India
View →
赵林斌
Colleague at Shl
Chaoyang District, Beijing, China, China
View →
KL
Kiwi Liu
Colleague at Shl
Jing'an District, Shanghai, China, China
View →
MV
Manvi Vohra
Colleague at Shl
Delhi, India, India
View →
JB
Jennifer Blair Szelag, Sphr
Colleague at Shl
Hightstown, New Jersey, United States, United States
View →
SK
Sumit Kumar Pandit
Colleague at Shl
Noida, Uttar Pradesh, India, India
View →
RH
Ronet Heyns
Colleague at Shl
Centurion, Gauteng, South Africa, South Africa
View →
KX
Kim Xu
Colleague at Shl
Xuhui District, Shanghai, China, China
View →
NK
Nitin Kumar
Colleague at Shl
Delhi, India, India
View →
LM
Laurie Mullins-Darcy
Colleague at Shl
New York City Metropolitan Area, United States
View →
PK
Pranab Kaushik
Colleague at Shl
Gurgaon, Haryana, India, India
View →
1 education record
Jonathan Higgins education
FAQ
Frequently asked questions about Jonathan Higgins
Quick answers generated from the profile data available on this page.
What company does Jonathan Higgins work for?
Jonathan Higgins works for SHL.
What is Jonathan Higgins's role at SHL?
Jonathan Higgins is listed as Senior Customer Experience and Technical Support Analyst at SHL.
Where is Jonathan Higgins based?
Jonathan Higgins is based in Walton-On-Thames, England, United Kingdom while working with SHL.
What companies has Jonathan Higgins worked for?
Jonathan Higgins has worked for Shl and Ceb, Now Gartner.
Who are Jonathan Higgins's colleagues at SHL?
Jonathan Higgins's colleagues at SHL include 赵林斌, Kiwi Liu, Manvi Vohra, Jennifer Blair Szelag, Sphr, and Sumit Kumar Pandit.
How can I contact Jonathan Higgins?
You can use AeroLeads to view verified contact signals for Jonathan Higgins at SHL, including work email, phone, and LinkedIn data when available.
What schools did Jonathan Higgins attend?
Jonathan Higgins holds Bachelor Of Engineering - Be, Chemical Engineering from Newcastle University.
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