Jon Kim Email and Phone Number

• Utilized data analytics to generate actionable insights and restructured KPI’s that increases sales by 15% worldwide• Served as brand ambassador and reestablished the Endura brand by restructuring product offerings, new marketing channels, and partnerships that resulted in a 35% increase in brand awareness in the US• Developed and managed detailed project plans for system integrations and upgrades that decreased transportation and warehousing costs by 10%• Created comprehensive documentation for system processes and best practices, facilitating better user understanding and consistent application of systems across the organization

•Consistently surpassed monthly sales goals by an average of 25% through expert product knowledge, effective customer engagement, and tailored sales strategies.•Built and maintained strong relationships with clients, providing personalized service and follow-ups, resulting in a 40% increase in repeat business and a high rate of customer satisfaction•Delivered comprehensive product demonstrations and technical information on high-end bicycles and accessories, enhancing customer understanding and leading to a 30% increase in average transaction value•Collected and analyzed customer feedback to improve service quality and product offerings, leading to enhanced customer experiences and a 25% increase in positive reviews.

•Designed and executed a presale and grand opening strategy that generated 200 memberships and $111,514.10 in receivables for the club in its first month•Managed all day-to-day operations and performing amongst the top 1% of clubs nationwide in all KPI's and maintained a perfect 5-star rating across Google, Yelp, and all social media platforms.•Managed lead generation, sales, marketing, and customer retention, which resulted in a 71% growth in membership and 42% increase in revenue in 2017•Received an award from Anytime Fitness corporate for exceptional customer service for 2017•Performed human resources management duties not limited to hiring, firing, onboarding, compliance, talent management, and payroll using HRIS software•Represented the club at town leadership and chamber of commerce meetings •Organized and supervised community engagement and fundraising events

•Successfully founded and launched a new chapter of US Masters Swimming, overseeing all aspects of organization setup, including registration, facility negotiations, and program development.•Designed and implemented a comprehensive swimming program tailored for adult swimmers, incorporating training plans, skill development, and fitness goals, resulting in a 50% increase in membership within the first year.•Trained a diverse group of athletes ranging from Special Operations candidates, formed collegiate athletes, and beginners

•Managed relationships with key suppliers and customers, negotiating contracts and terms to secure favorable conditions, resulting in a 10% reduction in procurement costs and improved service levels•Led cross-functional teams to analyze and redesign supply chain workflows, introducing process enhancements and automation that cut lead times by 30% and minimized errors•Implemented business system solutions to leverage advanced data analytics to evaluate supply chain performance, identify inefficiencies, and recommend actionable improvements, leading to a 25% increase in overall supply chain efficiency

Technology Specialist• Led the installation, configuration, and management of a wide range of IT hardware, including servers, workstations, network switches, and printers, ensuring reliable and efficient operation across the school’s technology infrastructure• Installed and maintained network hardware, such as routers and switches, optimized network performance, and resolved connectivity issues, contributing to a 30% improvement in network reliability•Managed inventory of IT hardware and accessories, tracked asset lifecycle, and coordinated with vendors for procurement and replacement, ensuring that hardware resources were effectively utilized and maintained.•Delivered technical support to students and staff for hardware-related issues, including setup and troubleshooting, ensuring a swift resolution and minimal disruption to educational activities.•Oversaw and provided strategic direction for the district-wide technical department, coordinating with multiple schools to standardize technology practices, streamline processes, and ensure consistent support across the district.Swim Coach•Coached 75 high school athletes and implemented the use of performance analysis tools and software, enhancing their technical proficiency and understanding of data-driven results•Led and motivated a diverse team of swimmers, fostering a collaborative environment and driving continuous improvement•Coordinated fundraisers and sponsorship deals to procure equipment when faced with budget cuts