Jonathan Wong Email & Phone Number

Redmond, Washington, Us

Identity and Access Management for Digital Security and Resilience, Microsoft Security Response Center.Built custom Azure Virtual Infrastructure solutions for multinational teams that work with sensitive data to adhere to Microsoft's European Union Data Boundary commitment.Identifying infrastructure requirements and aligning priorities for a remote desktop solution that serves over 100k end users.Subject matter expert in regulated services securing Microsoft productivity and investments.

Seattle, Washington, Us

Redmond, Washington, Us

Expand a $61M incentive business by developing apps and portals with 19 different teams focusing on DevOps using Azure and Power Platform. Automate repetitive processes and provide solutions to data transformation and security.• Increase incentive offers by 30% through building 9 Power Apps and 30+ Power Automate for 3 Portals.• Adapt requirements and communicate timelines with leadership through analytical reasoning.• Manage role based access control for 27 Azure Active Directory Groups across the program.• Halve (53%) lead times with Azure DevOps to evaluate sprint capacity, burndown, and project planning.• Generate wikis, dashboards, repositories, containers, schemas, and Azure Data Factory pipelines to APIs.• Resolve feature requests, bugs, dependency errors, and enable test environments for Partner Managers.

Seattle, Wa, Us

Launch Uber Eats program to 5,396 Starbucks stores across North America and provide resolution for various production issues. Architect meaningful CRM data, ITSM Remedy Queues, PagerDuty alerting, and Splunk queries.• Coordinate with external partners for store activations and Kanban production issues end to end.• On-call for various channels and provide first response for critical Azure service issues.• Analyze data to discover issue trends, volume planning, and service escalation improvements.• Collaborate with support teams to align knowledge base, solution design, and provide training.• Ensure health of delivery system during disaster and pandemic responses.• Lead weekly operations stand up with leadership and provide demos across various teams.

Basking Ridge, New Jersey, Us

Kirkland, Washington, Us

Manage 12 consultant accounts with Microsoft as the client.Maintain high-level of professionalism and customer service to resolve client needs.Build relationships and introduce new business development leads to internal operations.

Kirkland, Washington, Us

Our vision is to transform businesses through the relationships we build, innovation we foster, solutions we deliver, and value we bring.Specialties: Technology and Management Consulting, Business Intelligence, Operations Management

Redmond, Washington, Us

• Ensure successful end to end relationships with 2,000+ Azure publishers.• Lead MBR formation with Power BI implementation for 3 separate teams.• Design data governance for various ticketing and CRM processes.• Reduce DTS by 60% through research, requirements gathering, and Lean implementation.• Plan data source strategies for on-demand reporting discussing technical tradeoffs in data architecture.

Redmond, Washington, Us

•Led large team leveraging individual strengths to grow marketing co-op program by 7%•Automate and manage two separate incentive programs reducing processing time by 70%•Devise branding guidelines with directors to be applied across 8 programs•Review 3rd party demand generation activities and guide program branding requirements•Engage in an average of 60 daily communications with multinational partners•Created 8 detailed program documentation and assist in project charters as a SME•Provided training to 6 and QA in content management and claims validation to ensure 100% SLA•Own monthly meetings to provide high level program metrics identifying pain points to upper management

Redmond, Washington, Us

•Managed 4 support engineers on a 24/7 support ranging in technical support and data retrieval •Conducted daily sync and weekly support meetings with international teams and business owners•On-boarded 4 and maintained support for 12 multinational media agencies.•Presented Monthly, Quarterly, and Annual Business reviews analyzing month over month and year over year trends.•Saved $45,336/yr. through server consolidation, Sharepoint migration, and SQL automation•Virtualized 2 SQL Server process for daily data retreival with passion for technology•Reduced inquiries by 75% with technical implementation of Atlassian's Jira and Confluence•Utilized SQL, Windows Server (2008, 2010, 2012), SharePoint, Help & Manual, PictureMaxx JIRA•Provided universal testing and requirements to tool interface, conduct media agency onboarding, employee training.-Gomez, CRM, Digitopia, Master Craft, Outlook Integration, Mavenlink, Salesforce, JIRA•Escalated issues on bug issues, SR requests, and maintained international communications

Redmond, Washington, Us

•Managed multiple different Bing Rewards recurring email operations on a daily basis with customer segments and target audiences through Epiphany. Monitor and trend recurring email data.•Worked with multiple deadlines, at over 10 international and domestic email campaigns a week.•Analyzed and construct multiple pivot tables and graphs to support best send times, open rates, click rates, and open/click rates optimizing various campaigns.•Troubleshoot email content and data errors that vary from basic html coding to segmentation failures.•Provided feedback on data processes and work with development team to increase efficiency including bug testing on Workflow.•Collaborated with onshore and offshore teams to ensure on time Service Level Agreement with international email deliveries.•Worked Collaboratively to improve delivery accuracy with SQL, Pivot Tables, workflow mapping, A/B testing, data quality checking, use case diagrams, UAT testing and bug reporting

Seattle, Wa, Us

•Created over 600 campaign content for homepages, landing pages, feature documents, brand stores, •Gathered and analyzed data metrics to maximize efficiency in higher click through rate and order product sales in multiple campaigns of various eCommerce environments.•Streamlined workflows for design content gathering between site merchandising and design teams.•Communicated with 3rd party team to copy-edit and approve 500+ Category Specific "Lightning Deals" and "Our Best Deals" that ran during peak holiday season.•Managed various projects from organizing internal browse structures, bug reporting, A/B testing, brand auditing, and sale trend analysis.

Bachelor Of Science, Management, Marketing

Intermediate Software Development