Jon Labbe Email & Phone Number

Houston, TX, US

Herndon, VA, US

- Administer and maintain over one million users in Zimbra Mail environment- Administer and maintain large LibreNMS Cluster that internally and remotely monitors over two thousand devices- Provide ISP Service offerings to over 400 ISPs- Maintain and administer three virtual data centers using vSphere 6 and F5 Application Delivery Controller- Provide.

Herndon, VA, US

- Provide Support to over 90,000 end users.- Assist end users with questions and issues with Google Apps, Internet, Telephone, and TV.- Create and maintain call statistics for the Velocity Team.- Ensure Velocity Team is on task and completing assigned tasks in a timely manner.- Create and maintain statistics for the Hybrid Help Desk.- Maintain quality.

Grapevine, Texas, US

- Responsible for store funds to $800.00- Responsible for daily inventory management - Responsible for the direction and management of technical services for value-added reseller activities, in-store contests, bonuses, and sales, as well as technical installation of computer systems, video game system demo units, security camera and security keypad.

Grapevine, Texas, US

- Responsible for store funds to $600.00- Responsible for daily inventory management - Evaluate new and projected technologies, sales, and employee as well as customer benefits for company growth. - Interacted with clients and acted as liaison between management for customer support, conflict resolution, design specifications, quality, and project/program.

Grapevine, Texas, US

-Responsible for ensuring store cleanliness-Interfaced with customers to help them with their questions about current and future products.-Educated customers in benefits of loyalty program

Oslo, NO

-Provided exploit detection in Anarchy Online and Age of Conan MMOs-Constant monitoring of hacking sites, forums, and programs. As well as testing the theories there-Interfaced with customers to understand what they found in the game environment-Tested any and all possible issues to ensure not exploitable and game breaking-Made detailed bug reports using.

Oslo, NO

-Provided in-game customer support in Anarchy Online and Age of Conan MMO games.-Provided technical support and account/billing support via the RT ticket e-mail system-Interfaced with customers in-game to provide a fun gaming environment in the form of events-Interfaced with volunteer program to help them with pressing issues-Upheld the EULA and Rules of.

Assistant Manager for retail pet store.Managed 3 to 5 employeesMainly Closed nights - and handled closing store

US

Provided Phone Support to over 16,000 Exxon and Mobil Gas stations.- Provided Support for Gilbarco and Dresser Wayne pay point systems and fuel tanks- Provided Technical Support- Created Knowledge Base System- Created Interactive Gilbarco and Dresser Wayne Macromedia Flash programs

Gamesmasters was a gaming store that provided such things as table top games, like Warhammer 40,000 and Warhammer Fantasy. It also provided games like D&D, GURPs, White Wolf, and much more.While working here, I was responsible for the employees working here, maintaining active balances on our account. I also maintained good relations with our suppliers to.