Jon Labbe Email & Phone Number

Houston, Tx, Us

Herndon, Va, Us

- Administer and maintain over one million users in Zimbra Mail environment- Administer and maintain large LibreNMS Cluster that internally and remotely monitors over two thousand devices- Provide ISP Service offerings to over 400 ISPs- Maintain and administer three virtual data centers using vSphere 6 and F5 Application Delivery Controller- Provide support to customers with RADIUS, DNS management, DNS caching, DHCP, and local speedtest provided in an all in one server using CentOS6/7. Using Radiator, ISC DHCP, Bind, and more on these servers.- Maintain and administer comprehensive Authoritative DNS offering, that supports over five thousand domains. - Provide first tier network support to customers in managing routing and switching gear- Monitor network and server health with the use of Nagios and LibreNMS- Maintain and administer Ansible YAML playbooks to automate maintenance and other repetitive tasks.- Establish and maintain NeoNova’s internal network environment (servers, workstations, firewalls, switches, phones), which includes both local and remote users.- Design, implement and support Linux/Networking environments for affiliates, including troubleshooting and problem resolution for operating system and hardware issues.- Provide support for engineering and professional services projects.- Roll and test all new updates done by our Software Team to live environment- Provide advanced tier 2 and 3 technical support to customers and their end users- Provide mentoring to junior level staff

Herndon, Va, Us

- Provide Support to over 90,000 end users.- Assist end users with questions and issues with Google Apps, Internet, Telephone, and TV.- Create and maintain call statistics for the Velocity Team.- Ensure Velocity Team is on task and completing assigned tasks in a timely manner.- Create and maintain statistics for the Hybrid Help Desk.- Maintain quality control on the Hybrid Help Desk to ensure agents are following protocol and assisting the customer appropriately.- Assist Support Manager with any and all tasks as needed and as requested.

Grapevine, Texas, Us

- Responsible for store funds to $800.00- Responsible for daily inventory management - Responsible for the direction and management of technical services for value-added reseller activities, in-store contests, bonuses, and sales, as well as technical installation of computer systems, video game system demo units, security camera and security keypad interfaces.- Supervise stores of employment between 6-10 employees.- Evaluate new and projected technologies, employee management, sales, and employee as well as customer benefits for company growth. - Interact with clients and acted as liaison between management for customer support, conflict resolution, design specifications, quality, and project/program progress.- Provide training and ongoing support to associates and customers- Advise customers on features of various video game systems, games, accessories, events, contests, and industry related news in conjunction with games, careers, companies, leagues (MLG and CAL) - Assist customers with exchanges, returns and claims against service warranties

Grapevine, Texas, Us

- Responsible for store funds to $600.00- Responsible for daily inventory management - Evaluate new and projected technologies, sales, and employee as well as customer benefits for company growth. - Interacted with clients and acted as liaison between management for customer support, conflict resolution, design specifications, quality, and project/program progress.- Provided ongoing support to associates and customers- Advise customers on features of various video game systems, games, accessories, events, contests, and industry related news in conjunction with games, careers, companies, leagues (MLG and CAL) - Assist customers with exchanges, returns and claims against service warranties

Grapevine, Texas, Us

-Responsible for ensuring store cleanliness-Interfaced with customers to help them with their questions about current and future products.-Educated customers in benefits of loyalty program

Oslo, No

-Provided exploit detection in Anarchy Online and Age of Conan MMOs-Constant monitoring of hacking sites, forums, and programs. As well as testing the theories there-Interfaced with customers to understand what they found in the game environment-Tested any and all possible issues to ensure not exploitable and game breaking-Made detailed bug reports using Bugzilla to development team, that would include; step by step instructions to re-create the bug, screenshots, and movies-Kept in constant contact with development team and QA Management to ensure pressing issues were addressed.-Kept Customer Support informed about severe issues they would need to watch out for on the Live Game servers.

Oslo, No

-Provided in-game customer support in Anarchy Online and Age of Conan MMO games.-Provided technical support and account/billing support via the RT ticket e-mail system-Interfaced with customers in-game to provide a fun gaming environment in the form of events-Interfaced with volunteer program to help them with pressing issues-Upheld the EULA and Rules of Conduct for both Anarchy Online and Age of Conan to ensure a safe and fun gaming environment-Minor testing of possible bug issues customers would report. Would make detailed reports to the QA Team to investigate via the Bugzilla tracking system.

Assistant Manager for retail pet store.Managed 3 to 5 employeesMainly Closed nights - and handled closing store

Us

Provided Phone Support to over 16,000 Exxon and Mobil Gas stations.- Provided Support for Gilbarco and Dresser Wayne pay point systems and fuel tanks- Provided Technical Support- Created Knowledge Base System- Created Interactive Gilbarco and Dresser Wayne Macromedia Flash programs

Gamesmasters was a gaming store that provided such things as table top games, like Warhammer 40,000 and Warhammer Fantasy. It also provided games like D&D, GURPs, White Wolf, and much more.While working here, I was responsible for the employees working here, maintaining active balances on our account. I also maintained good relations with our suppliers to ensure our store got our needed merchandise. I was also responsible for payroll, hiring, and dismissal.