Jonathan Larsen Email & Phone Number

Draper, Utah, United States

Draper, Utah

Greater Salt Lake City Area

Greater Salt Lake City Area

After excelling in my boot camp cohort I was requested by my instructor to accept a position as the mentor to help teach cohorts.Help students succeed by providing instruction and coaching to supplement the lead instructor’s coding coursework for that class period.Work one-on-one with students so they can understand new concepts and assist them in working through project and code roadblocks.Build students’ problem solving skills by assisting them in the debugging process of their code.Skills: JavaScript, AngularJS, Node.JS, MongoDB, HTML5, CSS3, JQuery, Git, React, ES2015

Orem

Rewrote and built a large portion of IAG Unity's web application using many current front-end technologies such as JavaScript, AngularJS, jQuery, HTML5 and CSS3.Crafted clean, modular code, produced responsive functional elements, documented my code, and followed best practices.Implemented, wrote and connected to server-side and database code using C#, ASP.NET and SQL server.Innovated and experimented with new software development technologies and products. If I found something better and easier than what we were doing, we implemented it.Maintained and managed parts of code databases used by a large client of our company that has over 130,000 employees.Skills: JavaScript, AngularJS, jQuery, CSS3, Bootstrap, HTML5, DevExpress, SyncFusion, C#, ASP.NET, SQL Server, Visual Studio

Draper

Managed development of 3rd party fulfillment project that brought in over 18 million dollars in retail revenue, 4 million in revenue and 3 million worth of concessions from manufacturers.Worked closely with the engineering team to craft detailed user stories with acceptance criteria.Created technical training documents and oversaw creation of instructional videos for call center representatives and business partners.Worked in conjunction with QA to qualify releases of new and existing builds and improved functionality by tracking and reporting bugs.Launched www.PremiumVision.com website and 3rd party contact lens fulfillment to 50 test locations and then went live with over 600 more locations.Led meetings with all affected teams to train them on their roles within Premium Vision. Skills: Microsoft Office Excel, SQL, TFS, Agile Project Management

Draper

Analyzed live service level data on a daily basis to ensure service levels were at an optimal level.Assisted hundreds of agents with their schedules, time off requests, and any scheduling needs.Helped develop excel reports for service levels to improve processes and increase overall customer satisfaction.Communicated regularly with senior managers, managers, and key call center decision makers to help improve agent morale and current workforce processes.

Draper

Mentored my team to increase performance and create positive behaviors.Effectively balanced time to accomplish many tasks at once such as phone calls, emails, processing refunds, assisting agents through chat, etc.Worked with team members to complete larger revenue generating projects.Developed and implemented an idea and worked with management to allow agents to be texted extra hours.Handled escalated supervisor situations.

Draper, Ut

Provided excellent customer service to 1800Contacts customers.Consistently one of the highest performers on my team in both quality and revenue per call.Completed Associate Development training program.Went above and beyond to find additional opportunities to help coach and improve my team.

Web Development

Activities and Societies: Web development, project driven learning, hackathons,DevMountain is an intensive front end javascript developer.

Education record