At ONRAD, my dedication to application support and end-user workstation configuration has been a cornerstone in maintaining operational excellence. We've focused on fostering server stability and optimizing PACS systems, leveraging my technical support skills honed over a year and a half to ensure the highest levels of end-user satisfaction.Reflecting on my tenure at ASM Research, our team's collaborative spirit was instrumental in enhancing the technical prowess of 3000 users across diverse platforms like Salesforce and Microsoft 365. By creating multiple knowledge articles and contributing to service desk leadership, we've empowered users and streamlined service requests, solidifying the foundation of an efficient and responsive IT environment.