Jon Lembke Email & Phone Number

Remote - South Dakota

Sioux Falls, South Dakota Area

• Conducted marketing compliance reviews of client-facing materials for The Bancorp Bank, N.A. This includes but is not limited to reviews of the specific program requirements for a diversified prepaid debit card product offering that includes; General Purpose Rewards, Payroll, Health Benefit, Health Incentive, Deposit Account, and other prepaid card product types. The reviews ensure compliance with various State, Federal Banking, Prepaid Card, OCC, Privacy, FDIC, and company rules and regulations.• Responsible for ensuring compliance with company requirements and with FDIC, the Bank Secrecy Act, UDAAP, Reg E, Reg P as well as other regulations.• Collaborated with Implementation Team, Compliance, Legal and business partners on new product launches to ensure materials submitted for review accurately reflect the features of each unique program.• Provided partners with feedback on changes needed to marketing materials to meet the requirements of the program, company policy and banking laws and regulations on new and existing programs.

Greater Minneapolis-St. Paul Area

• Responsible for creating and maintaining desktop procedures that provided testing analysts and managers with step-by-step instructions for using the RSA Archer Platform (Archer) compliance system for recording Compliance Quality Assurance (CQA) and Anti-Money Laundering (AML) audit results.• Created Archer test papers for CQA and AML Analysts.• Developed 5-Minute Training Videos for Archer test paper and centralized issue roll-up processing.• Point-of-contact for providing support to analysts and managers with questions regarding the Archer platform.

Conducted Compliance Quality Assurance (CQA) audits of U.S. Bancorp Investment, Inc.’s (USBI) adherence to Federal Securities Laws across the USBI product lineup.Led reviews of established brokerage processes from a limited scope through to include full end to end analysis of the controls in place to ensure compliance with established Federal Securities Laws and business policy across products at USBI. Product types included Fixed Income and Equity Securities, Corporate and Municipal Bonds and many others. Conducted reviews on New Product and Training, Forms, Capital Markets, Business Continuity Planning, Insurance Processing, Insurance Supervision, Social Media, Pricing of Securities and Best Execution of Fixed Income and Equity Securities.Provided written reports to business and compliance managers and leadership as appropriate with findings and recommendations for changes from CQA audits and Targeted Testing reviews.Led branch exams of Financial Advisors (FA) located in U.S. Bank branches. Reviewed FA client files ensuring required paperwork and approvals are being maintained as required by Federal Securities books and records rules and firm policy. Reviewed and analyzed FA broker dealer required files. Analyzed and reviewed Investment Advisor (IA) required files and validated FINRA registrations and state insurance licenses. Provided Archer support across the CQA organization. Troubleshot questions and problems with analysts and managers to ensure timely and successful resolution of issues.

Recipient of Ameriprise's 2008 Chairman's Award for Excellence; for collaboration on the successful re-design and implementation of a new law-monitoring process for two insurance companies. Operationalized federal securities and state insurance laws for two insurance companies with two distribution channels supporting three policy owner service organizations. Mitigated risk to the insurance companies by maintaining compliant policy owner service operations.Considered an expert in the Securities and Exchange Commission's (SEC) Rule 38a-1 Separate Accounts compliance program by industry peers and business partners.Led the enhancement of the Insurance Separate Accounts compliance program for two insurance companies. Refined the annual review process eliminating duplication of effort and increasing program timeliness. Trained peers and business partners on the requirements of SEC Rule 38a-1. Provided compliance leadership and subject matter expertise on new insurance product releases and insurance-driven projects. Successfully integrated regulatory compliance into each new product or service offered by the insurance companies.

Managed compliance-driven initiatives. Managed the successful design, build and on-time launch of the Insurance Separate Accounts Compliance program as mandated by SEC Rule 38a-1 for five insurance companies under the Ameriprise Financial, Inc. umbrella.Undertook responsibilities with state market conduct and federal securities exams. Analyzed exam notices to determine the scope and timeframe for response, facilitated data mining and information gathering as appropriate and submitted results to the insurance company exam lead. Partnered with the policyowner service teams to create and implement controls on changing or creating business policy or procedures. Reduced regulatory risk to the insurance company by ensuring any changes to business policy or procedures are reviewed and approved by business leaders, compliance and legal.

Prioritized and managed policyowner service insurance projects to meet business needs. Represented the policyowner service teams in new insurance product or service offerings, developed business policy and procedures for customer service representatives and communicated changes as appropriate. Acted as liaison between the policyowner service teams and the legal and compliance departments to resolve complex servicing issues. Promoted clearer lines of communication between the departments, faster response times and increased client satisfaction. Served as policyowner service lead on a 1999 class action lawsuit settlement. Subject matter expert responsible for designing and implementing end to end processes and procedures for claims settlement.

Accountable for all business operations in the San Rafael field office. Supervised clerical staff, directed work flow and managed performance. Championed the financial advisor recruiting process including orientation, licensing, pre-appointment activities and tracking results. Surpassed recruiting goals for two consecutive years. Established an advanced compliance record keeping system to increase efficiency and exceed FINRA requirements, enabling the Registered Principle to carry out her supervisory responsibilities with accuracy and ease.