Willa Burroughs Email & Phone Number

My career consists of 20+ years of experience leading professional level employees in the achievement of results while serving the customer. My leadership style has been described as customer focused, results driven, fair and caring. I have been recognized for maintaining high levels of engagement and employee satisfaction while meeting and/or exceeding goals. I appreciate the values employees of various backgrounds and schools of thought bring to an organization and encourage everyone’s contributions and input for the success of the teams I have had the privilege of leading. I function well in a culture of accountability and balance this ability with excellent interpersonal skills resulting in the development of high-performing teams in which team members take pride in the results they achieve, take initiative within their authority and produce quality work. Change in the workplace is the norm and I find gratification in helping team members adapt to change and maintain the proper perspective while achieving results. I have been a role model for adaptability and embracing change which assists my team members and peers to do the same. My strengths and areas of expertise include: * Customer Service * Quality Review * Relationship Building* Team Leadership (local and remote/virtual) * Compliance* Performance Management * Employee Development * Property Casualty Claim Management

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  University Of Houston

  Finance