• Lead cross-functional team to deliver project management and engineering services • Implement process improvement by introducing machine learning, artificial intelligence, robotics process automation, and big data analytics to established processes• Lead stakeholder development initiatives with stakeholders from cross functional client teams• Automate and streamline MS SharePoint workflows for organization wide services• Provide policy analysis and strategic recommendations based on legislative and executive mandates

• Manage deliverables and rollout of new organization-wide engineering review platform• Provide weekly reports of project status to client and contractor stakeholders • Lead meetings to help project team plan for upcoming work, prioritize critical activities, and reallocate resources as needed• Manage technical publications of new initiatives with engineers, testers, managers, and directors• Oversee procedure and design changes to Installation, Administration, and Troubleshooting documentation

• Oversaw planning and operations for commercial aircraft connectivity projects valued at $800M/year• Developed and maintained program plans that identified scope, schedules, milestones and resources on MS Project• Managed order administration, lead-time planning, engineering, and software development for commercial airlines based in Japan, Hong Kong, and Taiwan• Coordinated schedules and deliverables with OEM manufacturers, commercial airlines, and interior manufacturers to ensure “right-on-time” supply chain and aircraft delivery goals are met• Facilitated software development schedules to ensure bugs/issues are timely integrated into releases

• Analyze and compile field research data into market reports for global automakers• Facilitate business development and deployment of brand marketing projects• Interface with automotive executives and consumers to ensure trends are properly recorded• Supervise program development with production and creative teams• Conduct market research on consumer behavior and industry trends for internal managers to facilitate future planning and production

• Researched and analyzed Singaporean geopolitical issues including cyber security, LGBT rights, internet freedom legislation, port security, and ASEAN • Produced daily reports including end-of-days, briefers, and diplomatic cables to US policymakers• Assisted senior diplomats developing the US Human Rights Report on Singapore• Primary Embassy coordinator for a US House Defense Appropriations delegation to Singapore• Coordinated operational and logistical planning for visits by Vice President Biden, two congressional delegations, and two congressional staff delegations• Social media coordinator for Vice President Biden's 2013 state visit to Singapore• Diplomatic representative for US government at Singaporean Parliamentary sessions, Singaporean Ministry of Foreign Affairs meetings, ASEAN ministerial meetings, and academic seminars

• Liaison between program developers, project managers, and directors on progress reports and development bug fixes.• Primary customer support specialist for university web systems including new jobs system, employee review, electronic timesheets, and graduate application system.• Manage and create content for support websites for staff members to understand and utilize new systems to their best potential.• Trained new project support specialists and testers in university online HR Systems. Delegated testing and support amongst developers.• Maintained change control software that ensured tasks were assigned to correct developers and managers.

• Administrative assistant to the administration unit of the Associate Vice Chancellor of UCR Computing & Communications• Assisted administration staff with various projects including HR, payroll, purchasing, and customer relations • Provided general user assistance to campus community

• Monitored and coordinated constituent affairs reports from 10 surrounding cities within the Inland Empire region for the governor's office at the state capitol.• Analyzed and authored a report directly for the Governor's Constituent Affairs office in the state capital regarding widespread student protests involving fee hikes for California universities.• Facilitated interactions and connections for constituents with local, state, and federal agencies.• Aided in planning logistic and technical details for 2 official visits by Governor Schwarzenegger to Southern California.