Jon Manlove

Jon Manlove Email and Phone Number

Salesforce Configurator/Analyst @ JM Solutions CRM Consulting
Jon Manlove's Location
Chapel Hill, North Carolina, United States, United States
Jon Manlove's Contact Details
About Jon Manlove

Communication. Education. Implementation. These are the steps to craft a better customer journey. As a CRM strategist, I align internal processes to help deliver an unparalleled customer experience.COMMUNICATION: I work cross-functionally, listening to teams to identify what each needs to succeed. Then, we coordinate requirements to frame out a unified strategy.EDUCATION: I prioritize teams’ needs and plan development strategies. I research and identify the tools that will enable teams to meet their objectives. IMPLEMENTATION: Backed by research, I shape the customer experience. Then, I build it out with cloud-based products like Salesforce.com and Apttus CPQ. With technical expertise, ingenuity, and a customer-centric approach, I launch businesses to revitalized competitive positions.My specialties include: CRM strategy development ● project management ● business process improvement ● team building ● digital-based leadership ● cloud-based CRM solutions ● Oracle CRM On Demand ● Salesforce.com ● Apttus CPQ ● e-mail marketing strategy ● risk-taking ● creativity

Jon Manlove's Current Company Details
JM Solutions CRM Consulting

Jm Solutions Crm Consulting

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Salesforce Configurator/Analyst
Jon Manlove Work Experience Details
  • Jm Solutions Crm Consulting
    Owner
    Jm Solutions Crm Consulting Aug 2007 - Present
    Chapel Hill, Nc
    ✔ Directed complete implementation of Salesforce.com, including field development, custom object creation, and staff training. ✔ Oversaw all aspects of developing mass email queries within Salesforce.com for 20 national sales reps, including conducting personal interviews with each rep to determine specific needs for each query.✔ Developed reports and dashboards relative to a variety of specialized queries.
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  • Ibm
    Salesforce Configurator/Analyst
    Ibm Apr 2018 - Nov 2019
    Raleigh-Durham, North Carolina Area
    ✔ Worked with company-wide team on delivering a Salesforce.com/Apttus CPQ implementation to 10,000 sales users globally✔ Met with product offering managers to review and define product configuration (bundles, standalone, pricing)✔ Assisted in building out detailed Apttus CPQ (Configure Price Quote) functionality in IBM SaaS products including categories, pricing, attribute configuration, constraint and product attribute rules✔ Tested and troubleshot completed products, end-to-end, from configuration to proposal creation
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  • University Of North Carolina At Chapel Hill
    Pci Compliance Manager
    University Of North Carolina At Chapel Hill Jan 2017 - Jul 2017
    Chapel Hill, Nc
    ✔ Oversaw Payment Card Industry Data Security Standards compliance with on-campus merchants✔ Created and delivered campus-wide PCI overview sessions✔ Implemented Salesforce.com as a component of compliance management process✔ Developed communication plan that includes training and educational features✔ Responsible for university' self-assessment questionnaire attesting to the school’s compliance
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  • Visa, Inc.
    Director, North America Sales Operations
    Visa, Inc. Feb 2008 - Mar 2016
    Foster City, Ca
    ✔ Supervised Eloqua marketing tool implementation and expansion with Salesforce.com.✔ Implemented CRM best practices across North American sales organization, including regional and one-on-one training sessions.✔ Provided leadership and one-on-one guidance to sales executives.✔ Developed and implemented various projects involving expansion of CRM capabilities including email marketing and overall data management.
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  • The Mchenry Group/Plantools
    Director Of Client Services
    The Mchenry Group/Plantools Jun 2003 - Feb 2008
    Emeryville, Ca
    ✔ Implemented and customized Salesforce.com allowing streamlining of customer service from sales through issue tracking and resolution.✔ Managed all aspects of client relationship for large financial services companies that use McHenry Group’s PlanTools, a fund performance management software product. Clients include U.S. Bank and ABN AMRO with more than 200 users and 2,000 plans on the system.✔ Developed and delivered all training communication and materials to client users. Identified and presented new functional requirements or customer recommendations to the product development team for future software releases.✔ Managed all sales and client data using Salesforce.com and acted as the Salesforce.com subject matter expert (SME) for the entire company.
  • Jon Manlove Photography
    Entrepreneur
    Jon Manlove Photography Jan 2001 - Dec 2003
    Walnut Creek, Ca
    Founded photography business to meet the needs of advertising and graphic design clients, procuring, planning, and photographing client projects for Hewlett-Packard, Diablo Magazine, and Conco, resulting in enhanced packaging and marketing products. Managed all aspects of the business, including sales and marketing, event planning, photography, staff management, and accounting.
  • Knight Ridder, Inc. - Contra Costa Times
    Executive Editor
    Knight Ridder, Inc. - Contra Costa Times Jul 1993 - Jan 2001
    Walnut Creek, Ca
    Managed a staff of 20 photographers across five newspapers in the Contra Costa Newspaper Group. Introduced and implemented digital technology to the photo department. Trained staff and served as the department’s SME. Managed five artists in the creation of projects and daily graphics. Developed, researched, and implemented story ideas with an emphasis on informational graphics.
  • United States Marine Corps
    Helicopter Crew Chief
    United States Marine Corps Sep 1971 - Sep 1975
    Jacksonville, Nc; Oceanside, Ca; Futema, Okinawa; And Orange, Ca
    Honorably discharged as a Sergeant.
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Jon Manlove Skills

Customer Relationship Management Salesforce.com Crm Oracle On Demand User Experience Customer Experience Customer Journeys Cloud Applications Business Process Improvement Crm Sme Email Marketing Eloqua Strategy Training Training Specialist Enterprise Software Saas Business Development Business Strategy Leadership Sales Sales Process Sales Management Editing Photographer Advertising Account Management Management Solution Selling Direct Sales Product Development E Commerce Product Management

Jon Manlove Education Details

Frequently Asked Questions about Jon Manlove

What company does Jon Manlove work for?

Jon Manlove works for Jm Solutions Crm Consulting

What is Jon Manlove's role at the current company?

Jon Manlove's current role is Salesforce Configurator/Analyst.

What is Jon Manlove's email address?

Jon Manlove's email address is ma****@****ail.com

What is Jon Manlove's direct phone number?

Jon Manlove's direct phone number is +192578*****

What schools did Jon Manlove attend?

Jon Manlove attended University Of Missouri-Columbia, University Of Missouri-Columbia.

What are some of Jon Manlove's interests?

Jon Manlove has interest in Each Time I Travel, From Moscow To Singapore, Arts And Culture.

What skills is Jon Manlove known for?

Jon Manlove has skills like Customer Relationship Management, Salesforce.com, Crm, Oracle On Demand, User Experience, Customer Experience, Customer Journeys, Cloud Applications, Business Process Improvement, Crm Sme, Email Marketing, Eloqua.

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