JM Solutions CRM Consulting

Communication. Education. Implementation. These are the steps to craft a better customer journey. As a CRM strategist, I align internal processes to help deliver an unparalleled customer experience. COMMUNICATION: I work cross-functionally, listening to teams to identify what each needs to succeed. Then, we coordinate requirements to frame out a unified strategy. EDUCATION: I prioritize teams’ needs and plan development strategies. I research and identify the tools that will enable teams to meet their objectives. IMPLEMENTATION: Backed by research, I shape the customer experience. Then, I build it out with cloud-based products like Salesforce.com and Apttus CPQ. With technical expertise, ingenuity, and a customer-centric approach, I launch businesses to revitalized competitive positions. My specialties include: CRM strategy development ● project management ● business process improvement ● team building ● digital-based leadership ● cloud-based CRM solutions ● Oracle CRM On Demand ● Salesforce.com ● Apttus CPQ ● e-mail marketing strategy ● risk-taking ● creativity