Jon Mathews Email & Phone Number

Chesterbrook, PA, United States

Upstate NY

Seattle, Washington

• Managed all operating departments in a $51M operation with 6 direct reports and a staff of 400
• Oversaw 450 room renovation
• Implementation of mobile check-in
• Assumed GM role for 2 months during transition

Calgary, Canada Area

• Led all operating departments in a $43M operation with 9 direct reports and a staff of 350
• Repositioned culture and drove to excellence through positive change
• Successfully oversaw 132 room renovation while down a Chief Engineer
• Restructured Royal Service & Reservations Departments that drove improved results
• Assumed GM role for 4 months and led through the Calgary floods earning national media coverage as the “textbook definition of disaster planning”

Pittsburgh, Pennsylvania

• Oversaw opening of 185 room luxury property, which has dominated the market since
• Involved in selection of all staff, and set culture of excellence
• Set the vision for the Hotel and brought it to life, earning top service spot within Fairmont
• Set the foundation for the Hotel to win Hotel of the Year in 2013

Toronto, Canada

Asked to lead a special project to turn around a $30M banquet operation for the Fairmont Royal York

Aventura, Florida

• Managed 9 outlets including 2 openings with 7 direct reports and a staff of 195
• Drove division profit from 200,000 to 2,500,000 year over year
• Assumed role of Food and Beverage Director during supervisor’s leave
• Established a team from scratch and then drove performance management to turn in results
• Assisted in Beijing as Food and Beverage Director Pre-Opening
• Returned to Fairmont Royal York to turn around the banquet department

Beijing, China

Asked to be part of the pre-opening team with responsibility as Food and Beverage Director in company's first China property

San Jose, California

• Led a $17M unionized banquet department with 65,000 square feet with 6 direct reports and 120employees
• Drove accountability and turned in 42% profit for the 2006 fiscal year
• Pushed operating norms including taking offsite event for 2,000 on a December Saturday
• Raised EEI by almost 11 points, Achieved top 5 in Meeting Planner Satisfaction

Toronto, Canada

The Fairmont Royal York, Toronto, ONStewarding SupervisorAssistant Chief StewardAssistant Manager, Arcade level OutletsManager, Piper's Bar & EatzSr. Assistant Manager, EPICManager, EPICAssistant Director of Banquets