Jon Michael Gomez Email & Phone Number

San Antonio, Texas

Review newly open business accounts to determine if NAICS code selected by banker at account opening is valid. By using risk tools such as Lexis Nexis and bank software, I’m able to do extensive research and investigate the business and make sure they operate as they say they do. If needed, I perform maintenance on the account to change the NAICS code to match. On some occasions, a business relationship will need to be exited due to the prohibited nature.

San Antonio, Texas Area

Showed leadership and represented the bank and department as a role model to the analysts who reported to me. I helped develop the analysts on my team to make sure all metrics on personal and team scorecards were met. A large portion of my duties was assisting with questions and concerns regarding different accounts that possess fraud. That included providing subject matter expertise regarding OFAC, Patriot Act and other bank compliance concerns.

San Antonio, Texas Area

Received additional training to broaden my ability to deter fraud in addition to the skills received as a Specialist I. Assisted with “Real Time Fraud” instances and made appropriate maintenance to an account or deposited item. Also, assisted bankers and customers with account updates that need to adhere to banking regulations such as OFAC and Patriot Act requirements.

San Antonio, Texas Area

Received inbound calls and answered questions for customer/bankers in regards to accessing their checking and savings accounts. Reviewed deposited checks that were outsorted by the system and used skills acquired from training to make decision on making those funds available, reopening restricted accounts, or ending a banking relationship. Received training on handling customer’s electronic money movement, (Wires, Quickpays, Bill Pays, etc.) to make sure transactions done through chase.com were valid and not fraud.