Manage the Database Architecture team who administer and maintain the company's various database technologies which includes SQL Server, DB2 LUW, DB2 on i, and Oracle.Manage the IT Operations team who monitor and manage our infrastructure systems ensuring its availability and performance 24/7.Reduced IT Operations FTE costs by leading an effort to offshore responsibilities to a managed services provider.ServiceNow platform owner responsible for strategy, adoption, and evolution of the platform.Maintain and manage the CMDB to ensure correctness and accuracy of configuration items and the services they support.Own the adherence and tracking of ITSM processes including Incident, Change, Problem, Request, and event management.Established KPI reporting to measure the effectiveness and delivery of the IT services we provide.Leading an IT automation project to automate level 1 repeatable tasks through scripting to provide a frictionless experience to our end users.Leading an effort to enhance our Disaster Recovery process to ensure the services that support our business are available in the event of a disaster or ransomware.

Responsible for managing the Database Architecture team who manage and maintain the companies various database technologies. Lead a cross-functional IT team responsible for defining and driving the company's architecture strategy.

Responsible for the administration of the IBM i and Microsoft SQL server landscapes.IBM iReduced administrative overhead by fully automating the IBM i IPL process using BRMS.Assisted with the implementation of a virtual tape library reducing backup time by 50%.Created scripts to automate the daily tasks involved with keeping MIMIX logical replication in sync between DR sites.Upgraded IBM i OS from V5R4 to 7.1 to allow business to take advantage of new features.Assisted with the upgrade/migration of our Power 6 environment to Power 7 with external storage.Assisted with the migration and implementation of PowerHA for IBM i which reduced recovery time from 5 hours down to 15 minutes.Automated manual role-swap tasks with CL scripts.SQL Server:Centralized and standardized all SQL backup configuration using Dell's LightSpeed product.Upgraded critical landscape from SQL 2005 to SQL 2012 with very little down time.Configured SQL server clustering to shorten recovery time.

Administered Brown Shoes job scheduling environments utilizing Cisco TidalEnterprise Scheduler(Open Systems) and Help/Systems ROBOT Job Scheduler(iSeries).Helped facilitate a full datacenter move that resulted in less than 1 hour ofdowntime.Worked with the iSeries team to automate disaster recovery procedures usingVision's MIMIX replication software.

Created an Incident/Problem Management log for Operations to log Incidents that occurred on their shift.Created a common repository and format for the Operations Standard Operating Documents.Developed reports for executive management to display current state of our IT environment.Shifted my work hours in order to cover for vacations and sick time for the other Operators.Helped with the implementation of Microsoft Operations Manager into the Brown Shoe environment. Worked with the Network team to convert our retail locations from frame relay to DSL.

Basic hardware, software and network troubleshootingMonitoring incremental and full backups Resolving issues swiftly and accurately to meet customer's needs.Following proper escalation procedure and monitoring.Insuring all system hardware, software and web sites are operating at peak performance.Documenting procedures for Operations tasks.

Loaded trailers for delivery to FamousFootwear stores.