Jonathan L. Email & Phone Number

Napa, California, United States

San Francisco, California, United States

San Francisco, California, United States

* Assist with the maintenance and purchasing for independent grocery beer, wine, and spirits department utilizing POS/inventory database for on hand and item movement reports* Purchased from 30+ vendors, and assisting customers with product knowledge and suggestions, and contributing to maintaining the department net profit margin of 33-35%* Receive invoices and enter new products utilizing formula to determine correct cost to price while maintaining department net margin* Collaborate with Assistant Manager/Buyer to set up displays, promotions and utilizing social media to promote products* Collaborate with specialty foods to set up cross promotions in store and on social media

San Francisco, California, United States

Customer Service, POS operation and friendly, efficient service.

San Francisco, California, United States

* Managed communications between clients, Sales, Event Operations, Finance, Customer and Client Support to provide holistic account support including renewals* Trained clients on Showclix platform including event creation, on sales, box office sales, and hardware for ticket sales and admissions* Coordinated and programmed sales, fee management, ticket and credential distribution, on site operations, training, and post-event reporting for a major annual weeklong event for 90,000 attendees and staff* Performed tasks using JIRA, SalesForce, Google Suite, MS Office, Slack, Zoom, Fogbugz to manage platform and accounts

San Francisco, California

* Managed accounts for live and virtual event clients ticketing platform* Book of business represented $3-$5 million in annual gross ticket fees* Managed communications between clients, Sales, Event Operations, Finance, Customer and Client Support to provide holistic account support including renewals* Trained clients on Showclix platform including event creation, on sales, box office sales, and hardware for ticket sales and admissions* Coordinated and programmed on sales, ticket and credential distribution, on site operations, training, and post-event reporting for a major annual weeklong event for 90,000 attendees and staff* Tools used included JIRA, SalesForce, Google Suite, MS Office, Slack, Zoom, Fogbugz* Identified, filed and tested bugs and beta releases, as well as feature requests and custom development needs.

San Francisco, California

* Trained and managed accounts during migration from Ticketfly to Eventbrite Music platform* Support for venues, promoters and festivals for their ticketing, box office, site operations, marketing, analytics, and best practices for successful event operations* Reported bugs and feature requests and tested features to ensure successful deployment

San Francisco, California, United States

* Managed accounts for live event ticketing platform representing $4-$5 million in annual gross ticket fees* Managed communications between clients, Sales, Event Operations, Finance, Customer Support, Engineering to provide account support including 95-98% renewals* Trained and supported clients on platform including event creation, on sales, box office operations, email marketing, fee management, hardware for ticket sales and access management* Coordinated and programmed on sales, ticket and credential distribution, on site operations and post- event reporting for a major annual weeklong event for 90,000 attendees and staff* Traveled to clients to set up box office and admissions hardware for seasonal concert and event series and oversaw proper operations as well as troubleshooting for successful onsite operations* Utilized third party tools including JIRA, SalesForce/ServiceCloud, Google Suite, MS Office, Slack, Zoom, WordPress, Basic HTML, API integrations to support clients and platform* Promoted in 2012 from Client Services Representative to Regional Manager managing accounts and three representatives

San Francisco Bay Area

Managing the West Coast region for Ticketfly Client Support. Helping to onboard Clients to the Ticketfly Social Ticketing platform including reserved seating, box office and point-of-entry admission.

Ticketfly

* Managed accounts for live event ticketing platform representing $4-$5 million in annual gross ticket fees* Managed communications between clients, Sales, Event Operations, Finance, Customer Support, Engineering to provide holistic account support* Trained and supported clients on platform including event creation, on sales, box office operations, email marketing, fee management, hardware for ticket sales and access management* Traveled to clients to set up box office and admissions hardware for seasonal concert and event series and oversaw proper operations as well as troubleshooting for successful onsite operations* Utilized third party tools including JIRA, SalesForce/ServiceCloud, Google Suite, MS Office, Slack, Zoom, WordPress, Basic HTML, API integrations to support clients and platform

* Managed national account for major timed-entry touring event in 40-50 locations annually* Set up and managed ticketing, upsells, reporting, and featured splash page for event representing $3 million in ticket fees per year* Maintained client user help guide and training documentation* Set up marketing emails for clients on Ticketmaster Mail Manager proprietary email marketing platform* Implemented and maintained Facebook and Twitter presence

San Francisco, California, United States

* Managed accounts for venues and promoters in West Coast region and several national accounts* Trained clients and box office staff on software and box office hardware* Programmed reserved seating manifests for venues from small theaters to large arenas* Reported feature requests and bugs to Product and Engineering* Tested new features and bug fixes prior to release updates

* Supervised call center agents for customers placing orders, support issues, and fulfillment* Fielded escalated customer service issues for resolution or escalation to account managers* Managed office operations on weekends including on-sales and internal server support

Berkeley, California, United States

Buyer for used and collectible music. Managed and stocked the used, collectible, and video rental department and ticket outlet kiosk (Ticketweb).

* Managed sales and solicitations in-house from Tower Exports UK and Japan to US retail operations. * Purchased initial stock of imported product for new retail stores in the US, Central America, South America* Organized promotional campaigns for record labels to introduce into the US Market via Tower Records.* implemented the import product database from Tower Exports UK and Japan to the central database for Tower Records Headquarters.

Atlanta, Georgia

* Purchased inventory from in-house and external vendors for independent label catalog and new releases and imported media from UK/Europe and Japan* Maintained category sections and coordinated in-store promotions with labels and distributors* Managed cross-promotions with local music venues for artists on tour

Google It Support Professional Certificate, It Support

Skill development experience includes: o Technical support: installing & configuring computer hardware, software, and networks o Computer.

Integrated Marketing

Activities and Societies: Essentials of Integrated Marketing, Social Media MarketingCollege of Extended Learning

Art History, Film, Sculpture, Drawing