Ballpark Operations Assistant
Washington D.C. Metro Area
• Planned and executed over 100 events to entertain 40,000+ spectators during the team’s World Series run.• Oversaw the deployment and maintenance of 50+ access point ticket kiosks for large-scale events, conducting rigorous hardware and software testing to ensure seamless functioning of the point-of-sale system.• Acted as a crucial point of communication with the ballpark command center, responding to live tickets and relaying time-sensitive information to ensure customer safety and satisfaction during events.• Facilitated weekly communication of projections as the liaison to key stakeholders, including upper management, city officials, local agencies, and neighboring businesses, contributing to the successful execution of events.• Oversaw and guaranteed the efficiency of guest services, ticketing, and parking staff, ensuring a high standard of accountability.