As the Vice President of Software Development at HSI, a global leader in Learning Management System (LMS), Environmental Health & Safety (EHS) and Environmental Social Governance (ESG) technologies, I provide strategic leadership and direction for the company's software development initiatives. Reporting directly to the CTO, I am responsible for overseeing the entire product development lifecycle, from concept to deployment, while managing our high-performing engineering teams. My key focuses include driving customer satisfaction through aligning software strategy with business objectives, driving innovation, establishing best practices, managing talent development, ensuring compliance and risk mitigation, and optimizing budgets and resource allocation. Through hands-on leadership, I cultivate a culture of excellence that empowers HSI to maintain its position at the forefront of cutting-edge LMS solutions.

Owned and Operated Spirits Music Hall, a Gothic-themed Live Music Venue and full-service Tavern. • Responsible for Daily Operations, such as managing finance operations, liquor compliance, supply chain, human resources, event planning, show technology, sales, and marketing to achieve monthly sales and operational goals. • Developed a talent acquisition strategy that reduced costs for the venue by up to 50% on weekday shows and increased the weekend budget to attract better talent, further driving ticket sales.• Cultivated a supply chain relationship with local food and beverage distributors and manufacturers to restructure offerings to include food and higher margin menu items while reducing costs of goods and waste.

• Manage a high-performing global team of 110 FTE network and telecom engineers and architects, leading them to successfully implement new technology and oversee network and telecom operations at 40+ global campuses, two physical datacenters, and 3 Azure cloud networks. • Led the design and implementation of Symantec’s “Next-Gen Datacenter” network based on Cisco ACI which allowed consolidation of 40k sqft to 6k sqft generating a $145M, five-year total benefit and 441% ROI, while simultaneously scaling the application development lifecycle by 87% and increasing network operation staff efficiency by 79%. • Reduce annual operating costs by $3.6M and overall incident count by 58% due to insourcing of IT Datacenter Ops, Network, and Telecom teams.• Create and deploy an ACDR-based program that builds self-managed backbone and restructured internet circuit design, lowering MPLS and internet costs by $2.8M while improving speed and reliability by up to 200% to end-users.• Led program management for the network separation and TSA of Symantec to Broadcom as well as the Veritas and Verisign divestitures. I also integrated numerous high-profile acquisitions, including Lifelock, Bluecoat, and Fireglass.

• Oversaw a successful team of 60 lab engineers and virtualization innovators who supported a centralized “Labs as a Service” to 8K+ software engineers and support specialists across a global delivery network. • Spearheaded the development of Granite, a virtual private cloud infrastructure based on the hyper-converged Flex-Pod infrastructure that utilized custom orchestration over the VMware vCloud platform.     - Recognized as the “largest VMware virtual private cloud in the world,” by VMware CEO Pet Gelsinger upon presentation of the VMware Innovation Award.      - Saved thousands of hours in engineer test and environmental build times, in addition to $5M+ in annual CapEx lab refresh. • Architected the global centralization of Symantec’s lab delivery services, creating an organized and prioritized process to source lab requests and providing infrastructure, platform engineering, and operations services that boosted staff efficiency by 40-70%.       - Devised the service delivery model from scratch and grew from 12 to 60+ on/off-shore employees within two years.

• Lead a dedicated team of quality assurance engineers to improve the quality of internally developed CRM and ACD solutions for all of Symantec’s 30+ enterprise technical support organizations. • Drove the development of an automated testing program for software releases using Mercury Quick Test Pro, reducing the development cycle from 14 days to 5 days and enabling daily builds to include “smoke testing” which reduced the total effort to qualify a release by 70-80%.

• Provided full lifecycle management to 8 web development and integration projects, including the creation of Business Object Universes and related reporting and a full featured, web-based sourcing contract management application. • Exercised outstanding problem-solving and troubleshooting skills to identify and resolve technical issues.

• Delivered first line technical support for VERITAS software.• Collaborated with over 20 different teams to create and enforce policies that drove efficiency and productivity within the company around customer support and entitlement.• Planned, developed, and introduced 4 web applications to provide call management guidance and policy, while also providing global system support for the ACD and Interaction Management systems. • Led the integration of 7 acquired organizations and their accompanying processes• Led the Technical Support implementation for the Oracle 11i upgrade, and delivered comprehensive reports to executives.

• Managed a 40-member Dell support call center team, ensuring their adherence with all corporate policies while providing superior customer service to end-users. • Managed a small team of 14 employees supporting Mattel Media software and digital toy products, while training and preparing seasonal teams for Holiday elastic workloads.