Senior Director, Global Customer Support
Current
Aug 2024 - Present
AeroLeads people directory · profile
Jon Schlueter Email & Phone Number
Senior Director, Global Customer Support at Yext
at
Yext
1 work email found
@hearsaysystems.com
5 phones found area 212, 917, 202, and 404
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Director, Global Customer Support at Yext
Location
New York, New York, United States
Company size
Who is Jon Schlueter? Overview
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Quick answer
Jon Schlueter is listed as Senior Director, Global Customer Support at Yext at Yext, a company with 501 employees, based in New York, New York, United States. AeroLeads shows a work email signal at hearsaysystems.com, phone signal with area code 212, 917, 202, 404, and a matched LinkedIn profile for Jon Schlueter.
Jon Schlueter previously worked as Senior Director, Global Customer Support at Yext and Senior Director, Global Customer Support at Hearsay Systems. Jon Schlueter holds Bachelor Of Science, Communications from State University Of New York At Fredonia.
Company email context
Email format at Yext
This section adds company-level context without repeating Jon Schlueter's masked contact details.
{first_initial}{last}@hearsaysystems.com
86% confidence
AeroLeads found 1 current-domain work email signal for Jon Schlueter. Compare company email patterns before reaching out.
Profile bio
About Jon Schlueter
Jon Schlueter is a Senior Director, Global Customer Support at Yext at Yext. He possess expertise in mac, social media, os x, digital media, marketing and 45 more skills. Colleagues describe him as "Jon is an amazing employee very hard-working and very strategic in every move he makes. I worked with Jon for over five years and I can confidently say he is always there for you when needed. Fine detailed and craftsmanship show in his work.", "Jon proved to be one of the most committed professionals through his work at Jibe! He understands complicated matters even when outside of his direct area of expertise. Jon provided outstanding technical support for Jibe and customers loved him. He handled difficult situations with grace. He always takes care of the job, and kept the client first. Jon worked far beyond the call of duty. Jon was a fantastic person to work with, and is not only a multi-skilled and insightful colleague, but also an inspiring strategist. Very good person. Great employee with a very strong problem solving skills. Jon is an asset to any company. You can see his success in that he was recently promoted. If I had a position for Jon I would hire him in a heartbeat.", and "Jon and I worked in the same team at Jibe Inc. He knows things/issues like the back of his hand. Jon would exhaust all options available to him and is very proactive in reaching out to relevant parties in getting things done whilst simultaneously reassuring stakeholders. There were times where he volunteered to do more than what was needed and it tangibly helped a few teams. He also has an impressive beard, but don't let that fool you - he is super approachable and a great team player."
Listed skills include Mac, Social Media, Os X, Digital Media, and 46 others.
Current workplace
Jon Schlueter's current company
Company context helps verify the profile and gives searchers a useful next step.
Yext
18 roles
Jon Schlueter work experience
A career timeline built from the work history available for this profile.
Senior Director, Global Customer Support
Feb 2024 - Aug 2024
Director, Global Customer Support
Feb 2022 - Feb 2024
Senior Manager, Global Customer Support
Jul 2021 - Feb 2022
Manager, Customer Support For North America And Europe
Sep 2019 - Jun 2021
Director Of Customer Support
- Established and measured KPIs and partnered with Executive Team to implement data-driven strategies that stabilized and enhanced our products
- Created documentation to streamline communications with the Implementations Team to better serve customers after go-live
- Worked cross-functionally with Product, Engineering, and Customer Success to drive adoption and reduce churn
Apr 2019 - Sep 2019
Manager, Customer Support
- Provided leadership support and coaching to a team of Support Specialists to increase client health and NPS/CSAT
- Created and implemented technical trainings and documentation that increased collaboration between Support and Engineers
- Established KPIs for Support Team to track success, including FRT and CSAT
- Decreased workload on the Engineering Team by training Support Specialists to become self-sufficient in Ruby, Git, and SQL
Oct 2016 - Apr 2019
Customer Support Engineer
- Proactively resolved complex issues to ensure candidates and recruiters have the best possible experience while using Jibe's SaaS platform
- Partnered with teams of Engineers to build product requests and upgrade existing systems
- Created trainings for the Customer Support and Customer Success Teams to increase skill sets
Jun 2015 - Oct 2016
Genius
- Navigated complex technical issues while restoring customer’s faith in their products and Apple as a brand
- Consistently achieved 100% in NPS customer feedback surveys
- Served as a go-to resource for my peers because of my skill in troubleshooting techniques and my ability to build rapport with customers
Mar 2014 - Jun 2015
Mentor
- Selected to support the Global Retail Training Team in facilitating classroom and on-the-job training for new employees and Technical Specialists
- Supported the In-store Team Training Lead in creating a new on-the-job training program for Technical Specialists and Geniuses
Jun 2012 - Jun 2015
Technical Specialist
- Supported over 40 customers per day experiencing technical issues with iOS devices
- Delivered personalized training sessions to help new Apple customers become familiarized with Mac and iOS software
Jan 2013 - Mar 2014
Business Specialist
- Created incentives to generate new leads from the retail environment
- Conducted briefings with customers to understand their business use case and provide the best possible hardware and software solutions to address their needs
Jul 2010 - Dec 2012
Specialist
- Provided a best in class shopping experience by leveraging my technical expertise and customer support strategies to guide customers to a customized product solution
Oct 2009 - Jul 2010
Website & Technology Coordinator
- Analyzing statistics to capitalize on largest opportunities for the main website
- Developing a much easier method for customers to shop
- Editing social media websites to help increase traffic and sales
Jan 2012 - Jan 2015
Customer Experience Associate
- Provided quick and efficient email support as customer demand increased
- Exceeded customers’ expectations by providing customized solutions
- Discovered trends and worked with multiple departments to address new issues
Jan 2014 - Jul 2014
Circulation Research Assistant
- Organized company data to update and maintain databases for subscribers
- Formatted HTML E-mails for specific customer markets
- Researched contact information for future subscribers
Aug 2009 - Oct 2009
Digital Media Intern
- Increased web presence of several artists by providing new content
- Assisted in marketing projects by creating new partnerships
- Executed online marketing initiatives, such as web chats, to increase demand
May 2008 - Aug 2008
Intern
- Provided audio, video, and lighting for enterprise customers
- Earned experience in one of NYC's largest A/V companies
May 2006 - Aug 2007
Team & coworkers
Colleagues at Yext
Other employees you can reach at yext.com. View company contacts for 501 employees →
MS
Muhmmad Shariq
Colleague at Yext
Islamabad, Islāmābād, Pakistan, Pakistan
View →
JS
Jim Smith
Colleague at Yext
Allen, Texas, United States, United States
View →
MF
Mckenzie Farquharson
Colleague at Yext
Stamford, Connecticut, United States, United States
View →
UU
Unais Uvaia
Colleague at Yext
Palakkad, Kerala, India, India
View →
غا
غدير الشمري
Colleague at Yext
Riyadh, Riyadh, Saudi Arabia, Saudi Arabia
View →
RB
Rod Breitenber
Colleague at Yext
Brooklyn, New York, United States, United States
View →
AB
Amir Babad
Colleague at Yext
Frankfurt, Hesse, Germany, Germany
View →
I(
Iwona (Ivy) Gourley
Colleague at Yext
Waldwick, New Jersey, United States, United States
View →
ES
Emmy Sohn
Colleague at Yext
Seattle, Washington, United States, United States
View →
LM
Lorenzo Mazzuca
Colleague at Yext
New Paltz, New York, United States, United States
View →
Muhmmad Shariq
Colleague at Yext
Islamabad, Islāmābād, Pakistan, Pakistan
View →
JS
Jim Smith
Colleague at Yext
Allen, Texas, United States, United States
View →
MF
Mckenzie Farquharson
Colleague at Yext
Stamford, Connecticut, United States, United States
View →
UU
Unais Uvaia
Colleague at Yext
Palakkad, Kerala, India, India
View →
غا
غدير الشمري
Colleague at Yext
Riyadh, Riyadh, Saudi Arabia, Saudi Arabia
View →
RB
Rod Breitenber
Colleague at Yext
Brooklyn, New York, United States, United States
View →
AB
Amir Babad
Colleague at Yext
Frankfurt, Hesse, Germany, Germany
View →
I(
Iwona (Ivy) Gourley
Colleague at Yext
Waldwick, New Jersey, United States, United States
View →
ES
Emmy Sohn
Colleague at Yext
Seattle, Washington, United States, United States
View →
LM
Lorenzo Mazzuca
Colleague at Yext
New Paltz, New York, United States, United States
View →
1 education record
Jon Schlueter education
-
State University Of New York At Fredonia
FAQ
Frequently asked questions about Jon Schlueter
Quick answers generated from the profile data available on this page.
What company does Jon Schlueter work for?
Jon Schlueter works for Yext.
What is Jon Schlueter's role at Yext?
Jon Schlueter is listed as Senior Director, Global Customer Support at Yext at Yext.
What is Jon Schlueter's email address?
AeroLeads has found 1 work email signal at @hearsaysystems.com for Jon Schlueter at Yext.
What is Jon Schlueter's phone number?
AeroLeads has found 5 phone signal(s) with area code 212, 917, 202, 404 for Jon Schlueter at Yext.
Where is Jon Schlueter based?
Jon Schlueter is based in New York, New York, United States while working with Yext.
What companies has Jon Schlueter worked for?
Jon Schlueter has worked for Yext, Hearsay Systems, Jibe, An Icims Company, Apple, and 100Cameras., Inc..
Who are Jon Schlueter's colleagues at Yext?
Jon Schlueter's colleagues at Yext include Muhmmad Shariq, Jim Smith, Mckenzie Farquharson, Unais Uvaia, and غدير الشمري.
How can I contact Jon Schlueter?
You can use AeroLeads to view verified contact signals for Jon Schlueter at Yext, including work email, phone, and LinkedIn data when available.
What schools did Jon Schlueter attend?
Jon Schlueter holds Bachelor Of Science, Communications from State University Of New York At Fredonia.
What skills is Jon Schlueter known for?
Jon Schlueter is listed with skills including Mac, Social Media, Os X, Digital Media, Marketing, Management, Social Networking, and Leadership.
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