Jon Murray Email & Phone Number

Fort Collins, Colorado, United States

Englewood, Co

 Provide superior support on Vonage SIP Broadsoft platforms, in trunking, and fully managed environments. Receive and work customer initiated tickets, and escalations from Tier 1, and management. Provide in-depth support on every aspect of the VoIP service, including: o Troubleshoot individual phone (Polycom, Panasonic, Yealink, and Cisco) functionality and connectivity issues.o Build, manage, troubleshoot and support all areas of call infrastructure, including auto attendants, call centers, hunt groups, individual users, and trunk groups.o Manage, troubleshoot, and maintain call routing between Vonage, our customers, and other carriers. Analyze and troubleshoot call traces, and make routing changes as needed.o Provide Cisco, AdTran, and EdgeMarc, WAN & LAN support, and assist in configuration updates.

Englewood, Co

 Open and process tickets in Remedy for technical issues reported through emails and phone calls.  Provide diligent and consistent technical and issue management support, to internal customers and vendors for a variety of devices, servers, applications and network issues. Engage in troubleshooting issues, as able and needed for Linux/Unix servers, Cisco switches and 2k/5k/7k routers, VMWare, F5 Load Balancers, and additional applications and services; escalate issues not resolvable within the team, organize needed support groups, and open and manage bridges as needed to resolve issues expeditiously. Monitor servers, network resources, applications, and channel feeds for failures through applications such as; Splunk, SMARTS, IMAP, Conviva, CVOC, and Infoblox.

Littleton, Colorado

 Receive and work tickets submitted through the web portal and email for customer’s Data Center Requests. Be the first point of contact for customers with collocation services at CenturyLink Data Centers. Provide consistent and timely support to all customers, and proper escalation for quick resolutions.

Englewood, Colorado

Same as Tier 1 also including:Work inbound customer chat sessions. Manage and resolve internal escalations on new or existing customer issues. Work and resolve customer web submitted tickets for technical issues.

Englewood, Colorado

Cisco ios voice and data troubleshooting. Broadsoft and BTS phone management and troubleshooting. T1, EFM, Fiber, and Dark Fiber troubleshooting. Various application support such as email, cloud services, virus protection, and Web hosting.

Englewood, Colorado

IT support BTS phone troubleshooting Advanced Routing and programming cable modemsTV troubleshooting Billing, and major account changes

High School Diploma, General Studies

Activities and Societies: FBLA, Volleyball player and manager.

High School Diploma

Activities and Societies: Girl's Volleyball Manager Boy's Club Volleyball FBLA