Jonna Turrill, Phd 💙💛 Email & Phone Number

Provo, Ut And Seattle, Wa, Us

• Advocate for the business needs of the customer in the survey product core and in NLP textual analytics to drive product adoption and usage.• Regularly collaborate with key PM, UX Design, Content, and Engineering/ Developers to craft, execute, and act on research.• Execute multiphase research from foundational to understand the problem space to usability when iterating on final designs. • Conducted over 150 1:1 interviews with targeted customers, non-customers, and internal experts across 28 studies, with 64% of studies’ results currently implemented and in stages of front-end release. • Drove the first major low vision accessibility study with external vendor to vet the survey taking experience, affecting over 500 million users.• Documented research processes and tips to help new team members onboard faster and independently begin running their own studies. • Redirected product teams away from further investment in the wrong features and toward product strategies that resonated with customers.

Provo, Ut And Seattle, Wa, Us

• Empowering the Collect Survey Builder product core team to elevate and assess such spaces as the Library; translations; survey taking accessibility; prepared, benchmarkable solutions; front-end survey building best practices guidance; multi-format logic builders; deprecation of low-usage, high-cost features. • Enabling the Textual Analytics NLP (natural language processing) team to develop and release new features that served advanced use cases while ensuring newer customers were not left behind. o Hierarchical topic model structure; sentiment detection; emotion tagging; bulk processing options; multilingual data needs; machine learning topic identification features; cross-product UI integration for topic modeling.

Salt Lake City, Ut, Us

• Vital partner with College of Health Professions and Teachers College executive teams, regularly engaging with functional VPs and academic leadership across the non-profit university.• Develop A/B Test Proposals that were not only reviewed by the University Provost, but the foundational data was found to be so compelling that “A” was implemented across nearly 500 courses.• Build, revise, and refine templates throughout a Phase 1 of a 10 Phase Program Development process across all four colleges of the university. Partner with Project Management to automate repetitive tasks and build dashboards to improve stakeholder visibility into workflow and project status.• Partner with stakeholders to build business cases supported by data and subject matter experts. • Use “big data” to understand historic trends and cultivate business intelligence data to create predictive growth models, forecasting enrollment to inform investment decisions within high-growth health and educational sectors.• Collaborate across University departments to create robust implementation plans with comprehensive financial models, marketing strategies, technology requirements, and staffing needs.• Member of highly-qualified Portfolio Strategy team with diverse skills and educational backgrounds; mentor peers on technical tools and research methods while learning from their operational processes and core business concepts. Cultivate a collaborative and efficient workforce, regularly sharing best practices.• Volunteer on workplace improvement initiatives (Wise Owls Advisory Council) to create a shared communication and document repository Sharepoint site with Change Management practices guiding implementation.• Volunteer on 8D team to investigate KPI root causes and develop interventions in Teachers College program.

Salt Lake City, Ut, Us

PhD Completed May 2018 in the Department of Psychology, Cognition and Neural ScienceDissertation on Exploring the Source of Residual Costs: Lingering Task-Sets or Situation Awareness RecoveryWhich basically means, "Your phone continues to distract your brain even after you've put it down. This is incredibly dangerous when driving."Utilized eye-tracking (Seeing Machines Fovio™ Eye Tracker), driving simulators (DriveSafety™ high fidelity DS-600), behavioral pursuit tracking tasks, and the International Organization for Standardization (ISO) peripheral detection task.

Salt Lake City, Ut, Us

Psychology Honors Undergraduate Thesis Program Advisory• Redesigned the Psychology Honors Track website to increase content accessibility• Recruited over 60% of eligible students to the Honors Track• Mentored Honors students on their individual projects in all areas of psychology• Edited and formatted student theses before fast-approaching deadlines

Salt Lake City, Ut, Us

Taught both UX & Human Factors and Cognitive Psychology courses to advanced undergraduate Psychology students. User Experience, HCI, & Human Factors, online• Guided student groups through Product Task Analysis projects• Refined course and taught undergrads in the pilot semester• Annotated and iterated improvements to course content and structure during the semester• Implemented major changes before handing course off to the next instructorCognitive Psychology, online• Redesigned a semester long curriculum for shorter summer term• Guided 50 students through course material, and promoted their success by additional video tutorials and personalized feedback

Salt Lake City, Ut, Us

Applied Cognition Lab• Orchestrated a multi-million dollar, multi-phase grant project from AAA Foundation for Traffic Safety• Planned phases of studies to meet deadlines• Recruited over 1000 participants, meeting diversity quotas• Developed a reoccurring pool of participants• Carried out behavioral data collection and analysis• Engaged in usability testing of in-vehicle technology• Led research team training to ensure data quality• Trained over 60 undergraduate research assistants (RAs)• Managed teams of 5 – 20 undergraduate RAs• Managed a fleet of instrumented research vehicles• Developed list of emerging technologies in the vehicle (i.e., In-Vehicle Infotainment Systems [IVIS], Advanced Driver Assistance Systems [ADAS], etc.) to guide phases of research

Salt Lake City, Ut, Us

• Provided EEG equipment, software, and methodological training for own and other labs• Emphasis on Event Related Potential (ERP) research• Ensured maintenance and repair of hardware• Neuroscan Scan 4.5 software for data collection and initial processing; later upgraded to Curry 7 software

Salt Lake City, Ut, Us

Cognitive Psychology, in-class and online Fall 2012, Fall 2013• Designed online course to match instructor’s syllabus• Recorded and managed instructor lectures for both in-class and online sections (160 students)• Updated, administered, and graded exams and assignments

Salt Lake City, Ut, Us

General Psychology, online• Guided students from diverse backgrounds through course content

Buena Park, Ca, Us

I was the 'Jack of All Trades,' jumping in wherever needed.• Accounting entries• Summer medical warehouse inventory• Maintenance• Research• Reception

Buena Park, Ca, Us

Medical insurance billing and updating client files.

Washington, Dc, Us

Devised work routes, conducted interviews, double-checked recorded data, and submitted it to the Census Bureau.

La Mirada, Ca, Us

Was the roving TA during lab sessions. Aided students on in-class assignments involving both Excel and SPSS computer programs. Graded homework assignments and led exam review sessions.

Doctor Of Philosophy (Ph.D.), Cognition And Neural Science, Department Of Psychology

Master’S Degree, Cognition And Neural Science, Department Of Psychology

B.A., Psychology And A Minor In Biblical Studies