Jonnay Jacobs Email & Phone Number

Spring, Tx, Us

Houston, Texas

Houston, Texas

• Leads case resolution and assign/delegate task accordingly• Act as 3rd party and work with Freight Forwarders to create transit solutions• Receive, dispute, and approve invoices for payment• Point of contact for outstanding payments received or payable• Lead invoice dispute resolution • Receive and process claims for damaged, long awaited, or service failure of goods• Leads daily WIP (Work in Process) meetings• Y-jack CSR calls, offering insightful feedback and support to the operator• Step in as a Customer Service Rep. as needed to help with high volume of calls• Run queries to ensure member contact is made and maintained• Verify invoices and approve for payment• Investigate all shipments with negative margins and provide root cause analysis• Facilitate reporting for the Call Center including productivity and system utilization. Generate all telephone, timely activity/results reports, provides productivity and call-volume reports to the director• Implemented flow charts to empower staff to navigate challenges by clearly defining the different between urgent and important• Create and implements SOP’s that are re-edited quarterly to capture new policies and ideas• Identify and schedule opportunities for professional development

Houston, Texas Area

• Maintain all finance forms related to Executive Director and Admissions Directors corporate credit card and process monthly expense reports with detailed benefit and purposes.• Responsible for managing and maintaining the Directors staff schedules, appointments and travel arrangements as requested, as well as, arranging and coordinating meetings and events.• Create contract packets, obtain required signatures, and work with the Office of Contracts to execute • Compile and reconcile travel expenses.• Plan logistics for events hosted by organization, including but not limited to local or national events• Prepare and edit memos, letters, reports, proposals, etc.• Review of purchase orders, invoices, and work with the Business Office to resolve issues or discrepancies.• Handles confidential and non-routine information and explains policies when necessary.• Professionally represents the leaders across the organization• Evaluate calls in terms of importance and use independent judgment to take action such as interrupting directors or notifying others• Handle confidential information with complete discretion• Process invoices for payment using internal voucher process with accuracy and timeliness• Assist with onboarding of new hires and ensure all supporting documentation is provided to HR • Provide all new hires with access forms and correspond with various departments to grant access• Work exclusively with Executive Director on special projects, such as organizing retreats and office renovations• Manage recruitment master calendar and assist in ensuring required documentation is put in workflow during the allotted timeframe according to MAPPs policy• Work exclusively with Business Office DBAs to ensure Admissions office complies according to MAPPs policy• Department Expert on Concur and main point of contact for Concur issue resolution• Coordinate New Hire relocation which includes housing, moving stipend, and family relocation

Pasadena Texas

• Direct Point of Contact with customers in appointed portfolio which included Disney, Royal Caribbean, Carnival Cruise Lines, Norwegian Cruise Lines, Princess Cruises• Work directly with Procurement team to acquire items outside of Wilhelmsen scope of products• Coordinate white glove deliveries globally with agents• Work with global agents to obtain specific local chemicals needed to maintain cruise plumbing system and pools• Create delivery schedule for chemicals in preferred ports based off of the year prior consumption• Generate return tickets and coordinate delivery with port agents • Route BOL’s for delivery based off of the cruise’s port schedule• Visit Disney’s corporate office yearly to review the year’s performance and plan for the upcoming year• Familiarize myself with customers trends as to anticipate cruise’s needs in advance to ensure delivery is in preferred port• Data entry using Company Internal order processing system IFS• Create and manage complex excel spreadsheets to keep track of inventories

Houston, Texas Area

• Heavy data entry of BOL’s• Follow up with drivers to anticipate load amount and arrival• Prepare and organize labels for shipping• Identify errors and immediately liaison with management to resolve discrepancies prior to shipment leaving Houston• Book shipments on Forward Air• Served as receptionist in high traffic department• Screened visitors for senior staff members• Used multiline phone with high call volumes and answered questions or directed calls to appropriate staff member.• Coordinated white glove deliveries between freight forwarded and recipient • Provided regular updates to recipient and management to ensure timely delivery and customer satisfaction• Maintained file system • Worked elongated hours to tackle quarter close in most productive way• Trained new hires