Jonathen Ng Email & Phone Number

Singapore

Managing a team in contact centre for appointment scheduling and other enquiries. Managed complaint and compliment coming from external and internal. Manage team engaging activitiesHandle internal hiring upstreamHandle reports for management submission. To assist in new change and SOP. Create new SOPs and PDPA reportingCreate a new improvement plan for the team. Ensuring and boosting teams morale.Handle enquiries from interdepartments and ensuring enquiries are followed up. Assisting the team with a new launch of the system and allowing them to familiarise them.Assisting with team performance SLAs and daily operations

Singapore

Managing a team in contact centre for appointment scheduling and other enquiries. Managed complaint and compliment coming from external and internal. Handle reports for management submission. To assist in new change and SOP. Create a new improvement plan for the team. Ensuring and boosting teams morale.Handle enquiries from interdepartments and ensuring enquiries are followed up. Assisting the team with a new launch of the system and allowing them to familiarise them.Managing quality assurance and internal audit.Assisting with team performance SLAs and daily operations

Singapore

Assist answering and replying of phone calls and emails• Perform Service recovery for complaints cases• Perform yearly Customer Satisfaction survey for customers• Processing mileage claims for engineers• Manage Technical Department/IT Department schedules/Service cases for 4 countries• Raise Sales Quotations for customers• Purchase Requisitions for Technical team• Site-survey with Sales Account Managers• Attending tender meetings with Account Managers/IT engineers/ Technical engineers• Generate monthly reports for customers• Customer Contracts Handover/Site Survey• Committee for Dinner & Dance 2015• Committee for ISO 9001 Service Quality Excellence• Transition of call centre from Singapore to Philippines• Provide Training for Customer Service Executive• Involved in on-going CCAS (Contact Centre Association of Singapore) – Nominee for Best Contact Centre(Under 20 seats) - 2017

Singapore

Explain the agreement to the clients• Attend to clients’ appointments• Scheduling of clients’ appointments• Handle calls and emails from clients• Key orders from clients• Handling and taking-over of the gold bars from the clients• Present the gold bars to client or sales associate• Explain to client the procedures of• Explain the procedures of sell-back and repurchase• Assist clients on their enquiries• Assist the sales associates on their enquiries• Submission of weekly and monthly reports

Singapore

• Answer parents and enlistees’ queries• Via emails and calls in regards to enquiry• Registration and Enlistment queries• Exit Permit and Bond queries• Deferment queries• Processing of SAF card applications• Photo-taking for pre-enlistees• Handling phone calls from public• Touring of New-Citizens and PRs visits to Pulau Tekong• Attend to customer at the multi-tasking counter• Organizing functions and activities for company

Bachelor Of Arts - Ba, Psychology, Completed

Diploma, Counselling

O Levels, Secondary