⭐️ Team Leader and technical program chief of staff, Caring for people and driving program strategy forward by smartly consistent innovation, enterprise gateway solutions, and payment routing services through efficient systems in 30,000-person global financial services company.

✔️ Technical program chief of staff, driving program strategy forward by smartly consistent innovation, serving revenue enablement and payment routing services through repeatable, efficient processes in 30,000-person global financial services company.

✔️ Delivery Leader. Provide trusted counsel to Charter Communications executives. Navigate ambiguity. Reengineer processes for improved efficiency. Rapidly deliver technical solutions for America's fastest growing mobile brand: Spectrum Mobile.🛠️ Notable Contributions:• Led buildout of Jira process redesign and onboarding material for delivery teams. Developed E2E workflow, increased accountability• Managed 25 large/medium projects or rapid enhancements, interfacing with business and technical orgs to deliver functionality for Mobile 2.0 system upgrade• Change leader! Ensured access to defect management sys for key resources during a rapid phased transition between systems. Avoided critical gaps in defect management coverage • Shaped escalated frontline issue response team. Led multiple emergency prod defect resolution dev efforts • Championed CPI, moving organization forward toward a common development picture, and consistent execution framework that maximized stakeholder information while reducing excess admin overhead

✔️ Business and technical project manager. Served 7 million clients through collaborative planning and execution of strategic firm programs in 50,000-person, Fortune 500 firm. Advised senior leaders on strategy/policy development, interfacing with agile digital product teams, fielding financial technology platforms best suited for an evolving competitive and regulatory environment. Consultative leader, driving effective cross-functional communication and teamwork, all aimed at reducing front-line complexity and delighting our clients!🛠️ Notable Contributions:• Led 5-person associate engagement committee, strengthening employee value proposition (EVP), feedback loops, associate onboarding and development• Collaboratively built technical solution to systematically instantiate compliance with new SEC-required standards of care• Attracted assets to firm through agile program management in rapid fielding of client attraction applications, in pandemic response• Reengineered internal communication management between enterprise strategy and digital product management org, increasing policy-enabled fintech delivery velocity • Consultatively led design of interactive enterprise policy product for board consumption. Enhanced sr. executive strategic awareness and decision positioning

✔️ Program owner. Led team of 4, setting policy for 300 in dispersed workforce. Nested strategic communication within business strategy facing internal and external audiences for 110,000-person global aerospace logistics business line. Oversaw digital engagement, social media and media teams. Trusted senior consultant to C-suite and 17 dispersed leadership teams, optimizing global content consistency. Managed editorial calendar and revision cycles and directed video production program, supporting high-velocity mission. 🛠️ Notable Contributions:• Positioned for $1 billion+ in Boeing aerial tanker sales by developing & implementing communications strategy to market new aircraft to international audiences during debut at high-paced Paris Air Show • Shaped environment ahead of $3.6 billion in Middle East deals. Collaborated with operations to integrate creative service suppliers with hardware shipping during 1st Lockheed F-35 fighter jet and THAAD missile defense system deliveries to Israel, reaching 90 million with 700+ global earned media instances marketing brand capability, while protecting confidential information • Led effort to gain top tier coverage of an ‘almost impossible’ rescue mission, reaching 23 million+ with $540,000 in earned media• Averted press crisis by proactive communication on 100 aircraft grounding. Highlighted employee safety and readiness to 479 million• Unified 110,000 employees behind new 4-star general CEO’s organizational culture vision by integrating a full-spectrum of communication strategies, building digital solution, print & video messaging in concert with priorities launch at annual employee dev conference• Increased social media engagement by 370%, by linking message to moment and stakeholder needs • Orchestrated 6-business unit collab, exec producing tailored strategic marketing video to highlight debut of new $46B aircraft Pgm• Industry public speaker, presenting on employee engagement at Disney World and Las Vegas

✔️ Senior advisor/Fixer. Led projects and people programs for 141-person corporate staff and dispersed workforce of 300 employees. Implemented strategic vision and corporate branding strategy and corporate services for the Chief Communication Officer in 110,000-person global aerospace, defense, logistics and medical services organization with 17 subsidiaries. Led process/policy improvement and. I controlled communication product quality and oversaw workflow management🛠️ Notable Contributions:• Integrated full-spectrum of communications capability supporting corporate brand strategy to deliver $73M in earned media, reaching 1.9B with messaging through social, media and civic engagement programs • Developed & controlled schedule, increasing intra-organizational on-time value shipping by 640% through massive process overhaul• Provided disruptive schedule optimization advice cutting bureaucratic delays by 66% for Innovation Program event, aiding $1.5 million Pentagon prize win for invention projected to save $132 million/year• Developed integration process to capitalize on cross-functional efforts to highlight brand capabilities, resulting in 2017 “Best in Air Force Innovative Program” Award• Created robuste 2-way CEO-employee feedback loop aimed at data-driven retention of two critical employee cohorts. ID’d concerns, laying data-rich framework for employee engagement and talent retention strategy effecting 2,800 pilots and 13,000 maintainers, and preparing 4-star general CEO for thought leadership on 11 initiatives in Pentagon retention task force

✔️ People and programs leader. Led teams of 46 in agile creative services and visual production team supporting of strategic Pentagon requirements and planning. Maintained operational focus in high-paced environment. Maintained project management standards for 106-member core business unit. Facilitated efficient use of $21.9M of equipment. I led team of 46 in 160+ operations in six regions.🛠️ Notable Contributions:• Enabled leaner operations as consultant in business unit creative teams transformation • Drove complex $3M+ human-centered design project • Proactively inserted visual media capabilities into operations, enhancing effective training, situational awareness and mission success in multi-national humanitarian and security task force. Upped operational imagery production by 200%• Directed scientific imagery support for development of first ever Air Force ‘transportable disease isolation system,’ in response to West Africa Ebola outbreak, aiding rapid system fielding and attracting international media attention • Enabled leaner operations as key consultant in business unit creative teams’ transformation initiative • Fostered increased employee engagement by Collaborating to create unit team building conference

✔️ Trusted counsel/People leader. Led 17-person communication team providing internal communication, media and community engagement on 18,000-person campus. Crafted trusted strategic communication counsel for CEO of 10,500-person combat support organization. Defended brand capability and propounded customer loyalty🛠️ Notable Contributions:• Set conditions and media trained multi-national special operations leaders for media engagement on-location near Syrian border, resulting in reaching 101M global audience in high-profile Barbara Starr CNN interview • Enhanced brand through earned media, integrating support for Military Channel’s Gatling gun feature across 3 aircraft weapons systems• Led integration of visual communication and journalistic teams in cross-functional merger. Increased team productivity by 421%, leading to 9 “Best in” corporate awards • Averted brand crisis through expedited planning in child death case. Coordinated with law enforcement agencies, resulting in justice, but no negative press for brand• Saved Air Force $364,000 in liability by collaborating with Legal on sonic boom crisis communication • Provided real-world audio support for A-10 scene in “Man of Steel” film• Oversaw logistics team, supporting 84-member matrixed team pre-deployment certification

✔️ Led teams of 13 in communication planning & implementation of web and media-based communication and training programs for senior stakeholders in 38,000-person space and cyberspace defense organization 🛠️ Notable Contributions:• Selected to fill acting-director role during boss’s short-notice deployment; ensured no loss of operations momentum• Led objective-based employee awareness campaign to increase campus security, delivered 100% increased registrations in new security software system on first day of communication • Managed communication for space and cyber merger kickoff competition. Received formal recognition for “Best-Ever” communication management plan & execution • Advised on solution for critical web compliance issue, saving business units from legal noncompliance• Reached 1.2M people with brand advertising on new space security technology • Earned Air Force Space Command “Best Innovative Program” Award

✔️ Travel wrote brand stories. Photographed operations for publication and conducted specialized tours. I escorted U.S. and foreign media and marketed organizational brand to target audiences. 🛠️ Notable Contributions:• Improved engagement by redesigning employee magazine, matching appearance with brand quality, using Adobe InDesign• Guided crew on film shoot at Iraq tent city hospital, resulting in Discovery Channel special now used in med recruiting • Authored internal coverage and generated $1.5M in earned media for C-5 support of Tsunami relief missions in Thailand and Sri Lanka• Led film crew in Pararescueman film shoot supporting Air Force Special Operations recruiting• Earned 2004 Airman of the Year Award