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20 plus years’ experience in Customer Service, providing for internal and external customers. Providing support of workstations, peripherals, OS’s, networks, hardware and software. Providing effective troubleshooting to maximize customer satisfaction. Familiar with IT standards, e.g., OSI Layer Model, SDLC, and Project Management functions. Conducting training of new hires, current employees, and customers on new technologies and software in the print industry. Knowledgeable with print/copy production and associated tasks. Providing in-depth knowledge and support of administrator functions in EFI’s Digital Storefront online ordering tool. Analyzing and documenting departmental processes and procedures. Detail-oriented and able to multi-task. Exceptional team skills.
Caltrans District 9
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Information Technology SpecialistCaltrans District 9 Jan 2020 - PresentBishop, Ca
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Information Technology AssociateCaltrans District 11 Jan 2018 - Dec 2019
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Information Systems AnalystCaltrans District 11 May 2016 - Jan 2018San Diego, California
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Maintenance Associate/CashierArmstrong Garden Centers, Inc. Mar 2015 - Dec 2019Rancho Penasquitos -
Sr On-Site Service SpecialistRicoh Usa, Inc. Aug 2015 - May 2016Escondido, Ca -
Technical AnalystNovitex Enterprise Solutions Oct 2013 - Nov 2014Provided IT technical support for the print center operations. Worked directly with customers to ensure their online ordering experience was efficient and smooth. Conducted training sessions for employees when introducing new technology into the work flow. Maintained workstation hardware and software, and troubleshoot technical issues. Supported the internal web application used for online print orders. Ensured connectivity was maintained between workstations and digital print equipment. Maintained a Linux file server to host the print-ready files used for print orders. Supported management by reporting monthly billing data taken from the online ordering tool database. Provided maintenance and support for EMC’s Captiva, the software used in the digital imaging center. -
Technical AnalystPitney Bowes Management Services Oct 2002 - Sep 2013Provided IT technical support for the print center operations. Worked directly with customers to ensure their online ordering experience was efficient and smooth. Conducted training sessions for employees when introducing new technology into the work flow. Maintained workstation hardware and software, and troubleshoot technical issues. Supported the internal web application used for online print orders. Ensured connectivity was maintained between workstations and digital print equipment. Maintained a Linux file server to host the print-ready files used for print orders. Supported management by reporting monthly billing data taken from the online ordering tool database. Provided maintenance and support for EMC’s Captiva, the software used in the digital imaging center.
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Training Assistant/Department Support AssistantEricsson Jan 2001 - Oct 2002Coordinated training for employees in on-site, and off-site training classes. Prepared on-site classrooms for new classes to begin. Documented processes and procedures, using Microsoft Visio and other software applications. Developed tools to create a more efficient workgroup. Created tracking tools to keep up to date on multi-stage tasks. Used interpersonal skills to gain trust and respect of co-workers.Provided administrative support for 30 Software Engineers. Coordinated and setup meetings for Engineers. Utilized company resources to coordinate and setup tele- and video- conferences. Led employee discussion forums, to provide anonymous feedback to Managers. Created and maintained an easy to read schedule for the group manager’s monthly employee meetings. Utilized Visio and Microsoft Word software applications to make changes to technical documents and diagrams. Proofread and edited technical documents for accuracy to be released company-wide. Maintained tracking spreadsheet for technical documents in various stages prior to release. Created presentation slides for the group manager to be used in team meetings. -
Account Support RepresentativeXerox Corporation Dec 1995 - Dec 2000Supervised the operation of the Document Center. Worked directly with various departments to create efficient processes for Document Creation/Duplication. Compiled data on a monthly basis for billing. Supervised 5 other employees in the Document Center. Maintained an efficient, professional, and relaxed work environment within the Document Center. Used email to track projects from start to finish. Used fully networked reproduction machines to perform most functions of document duplication. Learned DocuCare to perform routine maintenance on Xerox DocuColor 40 Color Copier/Printer and Xerox 1090 photocopier. Trained 10 XBS Associates in DocuCare procedures on DocuColor 40 Color Copier/Printer. Provided seamless back-up support for numerous accounts throughout San Diego County. Operated many types of Xerox equipment, including copiers, printers, facsimile, etc., including digital copier/printers in a networked environment. Acted as a direct link between the originator and the distributor of critical documents. Gained managerial experience while serving as backup to Account Coordinators.
Jon Olivier Skills
Jon Olivier Education Details
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University Of PhoenixInformation Systems -
Information Technology
Frequently Asked Questions about Jon Olivier
What company does Jon Olivier work for?
Jon Olivier works for Caltrans District 9
What is Jon Olivier's role at the current company?
Jon Olivier's current role is Information Technology Specialist at Caltrans District 9.
What is Jon Olivier's email address?
Jon Olivier's email address is jo****@****ink.net
What is Jon Olivier's direct phone number?
Jon Olivier's direct phone number is +161981*****
What schools did Jon Olivier attend?
Jon Olivier attended University Of Phoenix, National University.
What are some of Jon Olivier's interests?
Jon Olivier has interest in Photograph, Kids, Cooking, Exercise, Electronics, Traveling, Home Improvement, International Traavel, Reading, Sports.
What skills is Jon Olivier known for?
Jon Olivier has skills like Technical Support, Customer Service, Troubleshooting, Operating Systems, Customer Satisfaction, Account Management, Solution Selling, Outsourcing, Software, Networking, Process Improvement.
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Jon-Mark Olivier
Director: Community Values, Conflict Resolution And Restorative Practice At Colby CollegeWaterville, Me3jmu.edu, jmu.edu, colby.edu2 +154044XXXXX
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