Jon Mitchell Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Framingham, Massachusetts, Us

Burlington, Massachusetts, Us

Lowell, Ma, Us

Circle Home and its subsidiary Commonwealth Nursing Services are a member of the Circle Health health care system and Wellforce. As the Director of Information Technology with Circle Home, I oversee IT operations for the organization.I am responsible for IT finance management including capital and operational budgets. Project development and management, IT liaison to the healthcare system, vendor negotiations and relations. Asset and Software license management. Organizational policy development and review for disaster planning and recovery. I serve as the agency HIPAA and data security officer, performing audits to ensure the integrity of electronic information and data security compliance with Massachusetts Data Privacy and HIPAA regulations. I educate staff on policy through training and data review.Accomplishments with Circle Home include:• Six figure savings in the IT operational budget in my first two years as Director with Circle Home while moving the agency forward through new technology initiatives.• Reduced Circle Home’s physical server count by 50% through virtualization and consolidation.• Champion and manage Circle Home’s paperless office initiative.• Recognized for and received agency award for exemplary work modernizing Circle Home’s technology infrastructure.• Oversaw and executed the IT logistics for combining 3 offices impacting over 300 employees into a single office in a new location while keeping continuity of core operations and no major downtime with Circle Home. • Completing a successful Windows Domain migration including new Group Policy Objects after hours with no operational down time.

New York, Ny, Us

As the VP of Programs, I planned and oversaw logistics for HDI-Northern New England IT Industry group events. Negotiate and work with event location vendors for service at HDI-NNE events. Follow up and report on feedback to the Officers Board regarding events and submit metrics to the HDI governing body regarding chapter activities and participation.As a chapter officer, I would participate in Officer Board meetings to plan HDI-NNE chapter meeting events that would provide rich, meaningful content for HDI members and those in the IT industry at the HDI chapter meetings.Our chapter events included industry leading speakers such as Rick Joslin, Malcom Fry, Gregg Gregory and Roy Atkinson.

Bar Harbor, Us

As an IT manager, I provided leadership, staff development, mentoring and discipline to 3 IT divisions. The Help Desk, Desktop Support and Telecom\Communications groups. My teams provided support in 4 unique geographical locations consisting of 6 remote facilities for an organization over 410 employees and communications interface with local and regional emergency services. I organized a turnaround of support performance serving the role of IT liaison to the organization, playing a major role establishing IT as a trusted strategic partner in the organization.I was responsible for vendor selection and negotiations, the Help Desk operational budget and responsibilities in the IT departmental capital budget. I had many responsibilities of general office manager for the IT department.Other duties included orientation of new employees to the Hospital for IT services and ensure they have the basic IT accounts and understanding to start their jobs. I also held scheduled training classes for Microsoft office products and Drupal for content contributors and other technology training and education. Project planning and management, systems management, analysis and design, IT Policy and Service Level Agreement development including reporting of service level agreement metrics using Crystal Reports. I implemented and supported the organizational intranet Content Management System using Drupal and the IT departmental knowledgebase system using Atlassian Confluence.Accomplishments at Mount Desert Island Hospital included:• Develop and implemented cost effective lifecycle replacement plan to improve IT CIP budget planning and for MDI Hospital by finding new ways to recycle computers• Reduced MDI Hospital abandoned Help Desk calls, call abandonment rate was reduced from 16% to 6% by designing and implementing a new helpdesk call flow with caller feedback and staff queue alerts• Recognized by MDI Hospital’s President, CFO and IT Director for customer experience skills

Bar Harbor, Us

As a technician at MDI Hospital, I covered the Hospital main campus and 9 clinics in 4 unique geographic locations. Duties included repair, deploy and maintenance of Windows based computers, domain user and e-mail account management. Telecommunications administration of Avaya IP office system, VHF two-way radio systems and telecommunication wiring. Communications with service providers and vendors for scheduling on site visits for repairs and maintenance.Accomplishments at MDI Hospital included:• Gained additional leadership experience by managing projects and mentoring team members• Managed a successful major phone system upgrade for 6 phone systems that ran on schedule with no unexpected downtime• Developed knowledge management and documenting procedures for IT• Support and development of the Organizational Intranet site

On call fire fighter position. Responding to emergency and non-emergency situations when paged. Driver for medical transports by ambulance.Accomplishments with Bar Harbor Fire Department included:• Certified Firefighter I • Certified Firefighter II and Pro Board certified.

Bar Harbor, Me, Us

Duties at the Jackson Laboratory, a diverse enterprise organization with over 1700 employees nation wide included Windows and Macintosh systems repairs and deploys. Printer maintenance and repair. Hardware and software research and recommendations to users. Communicating with vendor contacts for pricing and ordering.I provided administration of Mac OS servers and was a part of a team providing tier 1 and 2 Help Desk support by phone, email and remote support. All support was documented and incidents tracked to resolution with Remedy and Service-now ITIL based incident management software.Accomplishments at the Jackson Laboratory included:• Project manager for a lab wide Windows Operating Systems refresh project• Developed and executed, then became administrator for electronic fax service as a paper reduction project• Assist in set up and deploy of Xgrid technology to Macs for sequencing Computational Biology data. Monitoring and documenting performance metrics for systems impact after deployment

Bs, Business Management

Computer Information Systems

Computer Science