Jon Mitchell Email & Phone Number

Boston, MA, US

Framingham, Massachusetts, US

Burlington, Massachusetts, US

Lowell, MA, US

• Circle Home and its subsidiary Commonwealth Nursing Services are a member of the Circle Health health care system and Wellforce. As the Director of Information Technology with Circle Home, I oversee IT operations for.
• Six figure savings in the IT operational budget in my first two years as Director with Circle Home while moving the agency forward through new technology initiatives.
• Reduced Circle Home’s physical server count by 50% through virtualization and consolidation.
• Champion and manage Circle Home’s paperless office initiative.
• Recognized for and received agency award for exemplary work modernizing Circle Home’s technology infrastructure.
• Oversaw and executed the IT logistics for combining 3 offices impacting over 300 employees into a single office in a new location while keeping continuity of core operations and no major downtime with Circle Home.

New York, NY, US

As the VP of Programs, I planned and oversaw logistics for HDI-Northern New England IT Industry group events. Negotiate and work with event location vendors for service at HDI-NNE events. Follow up and report on feedback to the Officers Board regarding events and submit metrics to the HDI governing body regarding chapter activities and participation.As a.

Bar Harbor, US

• As an IT manager, I provided leadership, staff development, mentoring and discipline to 3 IT divisions. The Help Desk, Desktop Support and Telecom\Communications groups. My teams provided support in 4 unique.
• Develop and implemented cost effective lifecycle replacement plan to improve IT CIP budget planning and for MDI Hospital by finding new ways to recycle computers
• Reduced MDI Hospital abandoned Help Desk calls, call abandonment rate was reduced from 16% to 6% by designing and implementing a new helpdesk call flow with caller feedback and staff queue alerts
• Recognized by MDI Hospital’s President, CFO and IT Director for customer experience skills

Bar Harbor, US

• As a technician at MDI Hospital, I covered the Hospital main campus and 9 clinics in 4 unique geographic locations. Duties included repair, deploy and maintenance of Windows based computers, domain user and e-mail.
• Gained additional leadership experience by managing projects and mentoring team members
• Managed a successful major phone system upgrade for 6 phone systems that ran on schedule with no unexpected downtime
• Developed knowledge management and documenting procedures for IT
• Support and development of the Organizational Intranet site

• On call fire fighter position. Responding to emergency and non-emergency situations when paged. Driver for medical transports by ambulance.Accomplishments with Bar Harbor Fire Department included:
• Certified Firefighter I
• Certified Firefighter II and Pro Board certified.

Bar Harbor, ME, US

• Duties at the Jackson Laboratory, a diverse enterprise organization with over 1700 employees nation wide included Windows and Macintosh systems repairs and deploys. Printer maintenance and repair. Hardware and software.
• Project manager for a lab wide Windows Operating Systems refresh project
• Developed and executed, then became administrator for electronic fax service as a paper reduction project
• Assist in set up and deploy of Xgrid technology to Macs for sequencing Computational Biology data. Monitoring and documenting performance metrics for systems impact after deployment

Bs, Business Management

Computer Information Systems

Computer Science