Jonathan Ouellette Email & Phone Number

Spokane, Wa, Us

Web Developer* Converted classic ASP web pages and services to .NET* Added features to existing system using a combination of classic ASP, Javascript and AJAX, .NET web services.* Built new features to system using .NET, LINQ to SQL, LINQ to XML, Javascript and .NET web services.* Through MSSQL triggers and .NET web services, built an automated report for submitting students information to the CECBEMS for NREMT.Database Administrator* Analyzed database transactions and procedures and made changes to tune the database. This included adding indexes as well as rewriting procedures and restructuring tables.* Created new tables and procedures for new features.* Wrote and maintained database best practices and style guide for company to use when interacting with the database.* Setup archiving database and procedures for removing old and unused data from production database.Customer Support* Respond to email inquiries for support and sales.* Took tier II support and sales calls assisting customers in training specific questions, technical issues, or general sales questions.* Documented action plan for streamlining support procedures as well as making changes to the user interface and interactions to lower amount of support calls.

System Analyst* Worked with NOC, Engineering, Support, and back office teams to integrate and build applications.* Interfaced with vendors on obtaining products/services and then integrating into current system setup.* Managed relationships with third party vendors for payment processing, billing, inventory, and CRM systems.Database Administrator (MSSQL, MySQL)* Assisted in database design and creation.* Configured and administrated SSRS (SQL Server Reporting Services)* Setup scheduled jobs, stored procedures, and custom views to assist with data management and reporting.Software Engineer/Developer (VB, C#)* Lead developer for all web based applications and user interfaces.* Experience with client server relationships using local databases as well as SOAP and REST API’s to develop and integrate data into tools for sales and support teams.* Created an internal reporting interface, as well as commissions system.* Worked with SNMP to create network maintenance and monitoring tools.Data Analyst (SSRS)* Built complex subscriber reports for the executive team and investors.* Created reports for trending data from support calls to find problems as well as predict future volume and support needs.* Worked with the wholesale team to obtain and analyze data to create commissions structure.System Administrator (MS Exchange 2007, Windows Server 2003 & 2008)* Administered Salesforce.com, along with other third party systems for inventory and billing.* Managed third party Microsoft Exchange services including email and Sharepoint.* Trained IT support team on systems, policies, and support procedures.* Configured and maintained the companies web, database, and reporting servers.

NOC Tech* Configured and monitored network operations using Solarwinds NMS.* Provided tier III support for VYYO wireless equipment and systems.* Worked in a rotating 24/7 on call schedule to field any network outages or issues.* Assisted in turning up WiMAX networks using Alvarion equipment (802.16d, 802.16e)IT Support* Configured all employee computers installing any necessary software depending on the department.* Did daily and weekly test runs on generators and power backups and did any maintenance required.* Configured and maintained Active Directory setup for company.* Fixed equipment issues on computers and servers and provided support for internal end users.

* Provided computer repair and maintenance services similar to Geek Squad.* Troubleshooting end user issues across multiple platforms and devices.* Managed web support portal for support communications submitted through email and web forms.* Trained and coached tier I representatives on basic troubleshooting procedures.