Jon Carpenter Email & Phone Number

Phoenix, Az, Us

Baltimore, Maryland, Us

Phoenix, Arizona, Us

Knight Transportation, Inc. is a truckload carrier offering dry van, refrigerated, intermodal and brokerage services to customers through a network of service centers and branches located throughout the United States serving North America. As “Your Hometown National Carrier,” Knight strives to offer customers and drivers personal service and attention through each service center, while offering integrated freight transportation nationwide and beyond through the scale of one of North America’s largest trucking companies. The principal types of freight we transport include consumer staples, retail, paper products, packaging/plastics, manufacturing, and import/export commodities.Read more at www.knighttrans.com

RHG is an all-around headset services provider focusing in call center, enterprise and UC. Manage a team of implementation specialists that are responsible for the implementation of technical systems, software and hardware solutions. Develop collaboration / Unified Communications strategies for clients. Perform hardware / software readiness and telephony testing to ensure a smooth product launch. Develop and maintain relationships with clients, vendors and internal teams. Develop project plans and ensured that implementations are completed on time, within budget and meet client expectations. Installations support includes Skype for Business, Avaya One-X, Office 365, Cisco Jabber and others.

Managed existing book of business and drove sales growth with three key distributors along the East Coast. Established strong relationships with existing dealers and new dealers by phone and face-to-face meeting. Responsible for face-to-face presentations to existing and potential dealers with a dealer-specific focus that drove results. Developed channel sales strategies focusing on new opportunities to gain market share. Setup and worked yearly Trade Shows and managed Trade Show lead distribution throughout North America. Aggressively pursued new customers and opportunities, traveling one week a month. Other duties as assigned.

New York, Ny, Us

Responsible for making sales calls to prospective and existing customers to uncover and analyze needs and sell our complete portfolio of outdoor products and services. Achieve and maintain rapport with clients and work to provide the best possible service in order to grow accounts and revenue. Develop action plans and schedules to identify specific sales targets and project the number of contacts to be made. Prepare compelling and competitive proposals and presentations. Professionally manage and overcome client's objections by presenting ideas and advertising solutions using a consultative selling approach. Maintain accounts by updating client information and needs as well as ensuring follow up. Determine project pricing based on guidelines from management. Negotiate fees or services with clients, with management approval. Communicate sales to charting and other internal departmentsCollaborate and support the client contract extension and renegotiation processes. Develop product posting instructions and distribute to internal teams. Oversee project from start to finish and ensure client satisfaction. Deliver proof of posting (POP) to clients. Ride along with clients to show outdoor media sites. Perform other duties as assigned or requested.

Santa Cruz, Ca, Us

Developed new Customer Care Program in greater Phoenix area and expanded the program nationally to assist corporate call centers to maximize their headset performance and provide onsite service and support through prospecting, appointment setting and face-to-face presentations. Created and developed Headset inventory reports for each customer pertaining to ROI, Sales and Service. The new program increased sales for Plantronics by 20% over a 12 month period and lowered the overall total cost of ownership to the customer on average by 35%. Created and established a national deployment team in 2011 to expand business and ensure a positive customer experience for Plantronics equipment utilized at the customer site. Providing post deployment support, testing and training. Traveled 70% of the time within my Territory (AZ, CO, UT, NM) and remainder of North America, including Canada and Mexico. Extensive work with Salesforce.com. Responsible for managing, deployment, and implementation of all hardware and software projects. Coordinated activities between all internal and external stake holders. Initiated, defined and evaluated the need of prospects and customers to develop and coordinate a customized detailed implementation plan. Provided on-site training, troubleshooting and solved all headsets issues on install projects. Product training to local IT teams on best practices, tip, tricks and features. Installations support includes Skype for Business, Avaya One-X, Office 365, Cisco Jabber and others.

Shawnee, Ks, Us

Managed a portfolio of 300 accounts generating $3 million in revenue per year, an increase of 15% over previous activity. Estimated and quoted prices, evaluated customer credit, negotiated contract terms, and issued warranties and scheduled delivery dates. Prospected for new customers by cold-calling and building prospective customers to build long-term relationships. Grew new customer accounts by 20% year over year. Maintained productive relationships with existing customers through exceptional follow-up after sales. Addressed customer questions and concerns regarding products, prices and availability by thoroughly understanding the customer needs and the product provided by my company. Recommended and helped customers select merchandise based on their long term needs and projected growth, and not just to make a quick sale. Developed personal tracking method to ensure the customer database was updated database with customer and sales information.

Nursing

Registered Nursing/Registered Nurse