As someone who believes deeply in delivering excellent customer service, effective communication, a pragmatic approach to problem solving and cultivating strong relationships. I see these as key to delivering exceptional customer value. I also believe that if you treat someone the way you expect to be treated, whether it be as a manager, customer or colleague, it paves the way for great collaboration and work ethic to drive successful team and organisational harmony, passion, focus and positive outcome.With over 30 years’ experience in multiple roles across IT from consultant, trainer, pre-sales and people management, I have extensive experience working with Enterprise, Corporate, and Government organisations, that have given me knowledge, skills and exposure to areas such as: Service Management, Microsoft Solutions (M365 / Azure), Cyber Security and Software Asset Management.Having worked for organisations such as Microsoft (ANZ), Symbian (UK), and even a stint as self-employed, I’ve had exposure to many different organisations. Having previously spent a 12-year career at Microsoft across several roles, my last role was focused on Cybersecurity. During this role, I created a Microsoft Global first, Zero Trust Cyber-Security Assessment Program for customers across ANZ. This was hugely successful and brought Microsoft, external Partners and Customers together to focus on assessing and building plans to mitigate security threats and vulnerabilities of the customer. Other roles in Microsoft have seen me consult in service delivery and process improvement initiatives to one of the largest Australian banks as well as a major NSW Government Agency. I have also worked with segments such as: Education, NFP and local council, helping these customers assess & plan for cloud infrastructure migrations and actively manage the art of software asset management.At Crayon Australia I run the IT Asset Management Business unit, helping customers optimise their s/w & h/w estate to reduce costs, maintain compliance and improve the operational activities for effective ITAM through various Crayon services. A key focus is "optimise to innovate' so customers can leverage savings to invest in new projects such as Gen AI. I have a strong background in Service Management, having been an ITIL consultant /certified trainer for many years and find that ITIL underpins my ethos on how to deliver value, no matter what the topic or role. I believe honesty, trust and authenticity are key to building strong relationships and the bedrock for delivering great customer outcomes.