Jon Phillips Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Pre-sales role helping customers assess their cyber security for M365 and Azure. Strong Partner relationship management activities. Designed and delivered a Microsoft Global first, Zero Trust Cyber-Security Assessments for customers across Australia and New Zealand.

Sydney, New South Wales, Australia

Helping our Corporate Customers plan and migrate to Microsoft Cloud Services. Helping deploy and present migration plans for cloud migration. Working with Partners to support customer migrations.

Sydney, Australia

Enterprise Engagement Manager managing a portfolio of Microsoft Commercial customers to deliver Software Asset Management Engagements across Australia. Providing Software Asset Management consulting and software auditing guidance to improve customers license complaince.

Sydney, Australia

Responsible for consulting delivery and pre-sales to Microsoft customers to customers using best practice Service Management frameworks.Help customers plan for transition to the cloud, Azure, Office 365 and deliver improved operational support services in on premise environments.Embarked on transition projects to assist customer in moving to cloud based services that incorporate people, process, partners and technology in the scope.Consulted on a major multi-million-dollar government project to redesign the entire field IT support model for all state schools.

As a Principal Consultant at ProActive Services (now owned by DDLS). Led consulting and training services in Service Management to organisations in Australia/New Zealand. Responsible for account management and sales activities across NSW.Coach and mentor to new team members. One of only 9 consultants worldwide accredited in KCS (Knowledge Centred Support) a service delivery methodology using knowledge to improve customer support resolution.

I was initially employed as a IT Service Management Consultant & Trainer delivering various training courses in ITIL V2/V3 and consulting to organisations across Australia. Delivering maturity assessments in ITIL. I was tasked with owning the Continual Service Improvement program for ITIL V2 Foundations.I developed and delivered a new Software Asset Management (SAM) training course for ProActive and later developed a SAM maturity assessment that was added to the portfolio of Maturity Assessments ProActive could offer.

Sydney

Working self-employed under my own company with SSAMM as an umbrella company I represented SSAMM in compliance consulting in the areas of Privacy, Software Asset Management and Risk ManagementI was responsible for the development and delivery of Software Asset Management (SAM) Initiatives for an Internationally recognised software company over a 3 ½ year period. This long running contract drove a high ROI for the customer, generating high additional software license sales as well as increasing customer knowledge and compliance on licensing. I was instrumental from the initial sales pitch, through quarterly approved contracts for work to defining an annual contract for Services for SSAMM. I delivered on site audit reviews to many large Australian blue chip organisations. I also delivered over 50 reviews to another Internationally recognised software organisation based in their Dublin, Ireland headquarters.I developed an online self-service license compliance initiative to target over 800 small to medium sized business which generated a large ROI for the customer.I delivered many on site audits for a national Insurance company in the area of Privacy.I was responsible for developing a Privacy statement for publication on the website of a major University in NSW.As a Director of my own company, I was responsible for my own invoicing, financial management and general administration of a registered company.

London, United Kingdom

As the IT Support Manager at Symbian I was accountable for the delivery of IT Services to the business. Reporting initially to a Business Director and later to an IT Director I was responsible for developing the strategy and operational day to day running of the IT department.As the first employee in to the IT department after the demerge with Psion, I was responsible for recruiting, management and organisational structure of IT personnel. I was instrumental in managing the project to demerge the IT environment to ensure Symbian could operate without the need to rely on legacy infrastructure from PsionI worked within a fast paced and stressful environment that saw an exponential increase in staff over the next 3 years as Symbian took a foothold in the mobile device market.I was responsible for managing 14 permanent staff from the newly created Service Desk through to 3rd level support engineers. As a people Manager I was responsible for all IT recruitment, performance reviews, career planning and general personnel management.I managed a program of work to revitalise our aging Server infrastructure as well as establishing IT services in newly acquired offices in London, San Francisco and Tokyo. I was the key stakeholder in a program to implement a top tier service desk tool into our Service desk.I was responsible for ensuring all offices globally were supported via a newly created Service Desk and Service Management tool.As the Support Manager I was responsible for managing all external 3rd party suppliers, negotiating ongoing support contracts for Services and finding new suppliers.As a hands on Support Manager, I was involved in the management and operational support of our backend infrastructure. This included the building of server hardware, installation of software and networking components.

London, United Kingdom

Providing Desktop and network support to internal business units across the offices in London. Providing day to day operational IT support.Solely responsible for managing a remote office of 70 staff for IT Services

Provide IT support and Management to all lawyers and administrative staff.As the sole IT person I was responsible for managing the day to day operational IT service across 18 lawyers and 25 administrative staff. Reporting to the office manager I was responsible for initiating a project to replace dumb terminals for all lawyers, implementing new desktop pc's in each of their offices and delivering training to use the new hardware and applications. This was seen as a huge step in taking the technophobic lawyers in to age of PC's.

London, England

Having started out on the Servcie desk supporting underwriters and brokers on the bespoke application for insurance underwriting and financial management, I was offered a role as a Business analyst managing customer service to the financial backend systems in use. In addition I was tasked with managing the IT environment within the department that consisted of 1 server and 50 pc's. All software installation and Incident management was conducted by me and reported back into central IT. I was responsible for the day to day operational running of our departments IT.

Bachelor'S Degree, Business Information Systems

Honours Degree in IT Management. Spanning IT Law, Ethics, Business Management, Finance, Networks, Programming (C++, COBOL). Analysis &.

Higher National Diploma (Hnd), Computing

Focus on programming languages (C++, COBOL,), networks, Analysis & Design of IT Systems (SSADM)

High School