Jonathan Ramos Email & Phone Number

-Implemented key employee engagement programs promoting internal leadership growth resulting to improved attrition rate and high EE score.-Led BCP programs driving Manila hub’s 1000+ employees to successfully transition to the new normal way of delivering work during COVID-19.-Developed 1st new hire employee program driving company branding resulting to becoming a well known company in Metro Manila.

Philippines

Director – Application Development Competency-Managed a 100 FTE team driving innovative culture becoming the 1st team in APAC to offer managed services in digital area.-Led the program implementation of Agile and DevOps and successfully transformed teams to deliver services using this model.Solutioning, Consulting, Transition Management-Led and participated in crafting the detailed and competitive scope of services resulting to the 300M USD managed services engagement contract signing with one of the leading local telecoms company -Planned and implemented KT activities resulting to the successful transition of 500+ FTE to the new location and worktools provisioning.

Senior Delivery Manager and Practice Leader-Led a 150+ FTE ADM team leveraging ITIL, Agile and DevOps across multiple accounts and awarded 9 site recognitions for delivering excellent results in customer service, innovation and driving critical business values.-Implemented Java standardization becoming the 2nd HP delivery center globally to get the COE seal and achieving CMMi Level 5 re-certification.-Rolled out BCM policies and drafted Manila Center CMT contributing to the site’s first ISO270001 certification.-Built the 1st successful DevOps Team which became the framework model of succeeding teams’ transformation to this model.Solutioning, Consulting and Transformation Management-Conducted DevOps workshops as part of enablement programs.-Led discovery sessions and solutioning activities resulting to the down selection of HPE as one of the preferred vendor. -Led and implemented the following customer application support transformations driving a 100+ FTE growth in Manila center. a. Resiting of P&G’s Java development pool from EMEA and USA b. Transition and transform Conway’s SCM and Elders Web and Legacy ADM into ITIL Service Management c. Transition and transform American Airlines ADM into DevOpsAccount and Service Delivery Management-Maintained GREEN end-to-end reliability and service delivery of all in scope applications using ITIL standards.-Created and implemented standards for Business Acceptance Testing Startup Criteria, Service Management Acceptance Criteria-Migrated Global Point of Sale applications to support DB upgrade.

IT Service Management-Migrated databases files and UNIX directories of all APAC data warehouse applications to support enterprise transformation.-Developed/implemented Oracle instances upgrade regression test plans.-Aligned SLAs for NA Demand and Supply Planning applications. -Led resiting of 3rd level support (5 FTE) from India to Philippines. Production Line Support Engineer-Developed/maintained processes to achieve 95% production reliability.-Created a PLC program that results to cost saving of $66,077.84.-Developed an internal online training program for new hires to avoid product losses due to human errors. -Developed an online application to centralize logbooks update driving cost savings, data security and boost moral of engineers.