Developing and Delivering Training • Cross-Functional Team Leadership • Client/Partner Relationship Building • Performance Measurement • Training Management • Managing Multiple Work Streams • Cross-Departmental Collaboration • Quality Analysis Management • Software Development Industry • Waterfall Project Management • Product and Service Launches • Communications/Presentations • Agile/SCRUM methodologies • Vendor Relationship Management • Critical Chain methodology Communications and relationship building: I am a persuasive communicator and thoughtful leader. I demonstrate good judgment and proactive problem-solving methods while working with diverse work groups worldwide. I bring a calming energy to potentially volatile engagements. Project/Program Management: I have proven capable of “big picture” direction, while remaining cognizant of the details that ensure favorable outcomes. Seventeen years of experience using structured methodology characterized by a strong understanding of Project Management Body of Knowledge (PMBOK) Discipline. I define, delegate, and enlist ideas into action, motivating teams and inspiring group commitments. Recognized for excellence: I consistently exceed expectations. I have supported and trained Microsoft’s largest programs comprising of 90% of their business. I have regularly received top performance marks from international partners, vendors, and clients. MS Office Tools (Word • Excel • Project • PowerPoint • Visio • Outlook), Adobe Captivate • Adobe Photoshop • Adobe Storyline • SharePoint sites • Extranet sites • Employee Purchase Program (EPP) • GCSLearn (LMS) • Kana • Success Factors (LMS) • ExpertZone (LMS) • Customer Relationship Management (CRM) • Order Management (OM) e-Commerce