Jon Richenberger Pmp, Csm Email & Phone Number

Ames, IA

Des Moines, Iowa Area

I manage call center projects in the Customer Service & Billing department for Nationwide Insurance.

 Successfully delivered over $38 million in projects Delivered company’s largest project to date on time and under budget Team Leader for project management department Aggregate customer satisfaction rate of 84% with average 9 net promoter score Created multiple new initiatives to more effectively manage budgets, processes, and QC Achievement award.

Des Moines, Iowa Area

Responsible for developing programs, coordinating speakers, and ensuring quality professional development for our members.

 Developed process to track and log product rejections leading to 99.7% customer acceptance rate Achieved 98% on-time deliveries through coordination with sales and operations staff Developed and drove process to reduce overtime expense by 25% Monitored staff and documents to ensure 100% compliance with DOT regulations Highly involved with VP-level.

 Responsible for inventory management of $6.5 million store Achieved lowest inventory shrink rate in the entire company for 2005 fiscal year Coordinated daily merchandise flow from distribution center Trained associates in stockroom systems and procedures

 Managed loss prevention programs for 150-200 team members Oversaw security of personnel, facilities, and merchandise Recruited, interviewed, and hired team members  Administered orientations for all new team members Created and maintained team environment throughout all departments Responsible for scheduling and payroll tracking Presented updates.

Mba, Business

Activities and Societies: European business tour, 2006 3.74 GPA

Bachelor'S Degree, Marketing