Jon Rocke Email & Phone Number

- Collaborating with clients to define, develop, and execute systems and services tailored to their evolving requirements.- Ensuring the successful delivery of projects within defined parameters while maintaining consistent communication with both clients and internal team members.- Assisting in organizing and executing critical tasks and project milestones.- Creating and curating support materials, including video and written user guides, and generating datasets alongside building and publishing of Power BI reports.- Engaging with clients from diverse regions, including the UK, Ireland, Europe, and Australia.- Contributing to the growth and enhancement of three fundamental framework systems spanning numerous sites and serving a substantial number of end users.- Collaborating closely with our technical support team to seamlessly transition projects into business as usual.- Gathering client requirements and, when applicable, presenting multiple implementation strategies rooted in technical expertise, practical experience, and industry best practices.- Coordinating with third-party service providers for API integration into client systems

Chester, United Kingdom

Supporting or responsible for:- - Recruitment- Coaching- Progression and team development- Writing SQL including reporting, Stored procedures, triggers, automated email reports and scheduled tasks.- Team database access management- Microsoft Powerbi- Quality Assurance (QA), release scheduling and application deployment- Root Cause Analysis (RCA) , P1 incident management and escalation planning- First point of contact to out of hours team- Recording internal training and support video guides- Client system configuration- Managing and assigning team workload- Investigation and debugging Hardware and Software issues- Supporting Project Management team with transition into Business As Usual (BAU) - Ensuring teams GDPR compliance

Wrexham

Part time weekend job through University.

Chester

Responsible for the support of the General Manager in the day to day operation of the business, sole responsibility over: -- Customer Service- Social Networking (Twitter, Facebook, Vine and Instagram)- Wet Orders- Coffee Order- Wet Stock Management (introduction of systems such as par levels, waste recording and par levels)

Responsible for the day to day operation of the business including:-- Recruitment, Training & Performance Management- Meeting H&S, Fire, Employment & Licensing Legislation- Marketing & Promotions- Customer Service- Budgeting & Financial Controls

Wrexham

Wrexham

North West

Bachelor'S Degree, Computer Network Management & Security, 1St Class Degree

Activities and Societies: Student Representative in 2nd & 3rd Year3rd Year Grades 92% Project & Dissertation 88% 21st Century Computing.

A-Level, Icta-Level Design & Technology, Cisco Ccna