Jon Mapp Email & Phone Number

Cardiff, United Kingdom

I am currently still employed with Synchro, my current duties include (but are not limited to)-First contact for all UK customers (Via Email-Telephone)-First line of investigative support for customer issues-Documentation of any issues not resolved and passing to the Development Team-Creating & Maintaining documents such as user guides-Creating & Amending SAP Crystal Reports (Versions 8-13)-SQL Server maintenance and administration (for our Database)-Calendar management for 4 international implementers-Assisting the accounts team with invoicing and customer liaison -Ensuring customers are contacted as a courtesy every two months-Liaising with line manager constantly

Weitenung, Germany

In my role here I was in charge of three young boys, aged 2, 7 and 9. My main duties while living with this family were:-Ensuring the children were up and dressed, clean and washed-Preparing breakfast-Dropping children to school-Housework duties (cleaning/hoovering/ironing)-Teaching the children English

Worcester, United Kingdom

Starting as a Christmas Temp in December of 2007, I was given a permanent contract after the Christmas period. Within two months or my permanent contract I was promoted to Senior Sales Assistant, a part of the Management TeamMy main duties here included (apart from general sales):-Motivating the team and monitoring KPI performances on 5 main issues-Keyholder for store opening and closing-First on call for Alarm sounding-Accounting / Administration duties at the end of the day-Ensuring all daily and weekly tasks were met promptly-Rebranding hoardings weekly-Price changes

National Diploma, Performing Arts, Mmm

Education record

Activities and Societies: GSCE Education