Jonathan Scally Email & Phone Number

San Francisco Bay Area

San Jose California

As department manager I successfully manage the Millwork department, with annual earnings of over $3 million. I was the top sales associate in our district and ranked 11th regionally for the 2nd half of 2016. Developed relationships with multiple developers and vendors leading to increased sales. As manager I work with associates and vendors to review and.

Palo Alto, CA

As an Operations Specialist, I worked with the Customer Service & Retail Operations teams. I managed and conducted the new hire on-boarding program. Monitored, verified, & corrected orders via Curbside’s internal order management and tracking system. Additionally, I worked with the customer service team to develop their knowledge base by writing articles.

Sunnyvale, CA

Worked on an agile team maintaining and adding integration partners such as Stripe, Dwolla, Amazon, PayPal, Etsy, and Yodlee. Maintained communications with end customers, support, engineers, and partners to better resolve bugs/issues as they arise. Advocated for and brought customer perspective to daily/weekly scrum process. Tested product releases and.

Sunnyvale, CA

(Acquired by GoDaddy, 8/1/12)Tier 3 support specialist: Worked with customer care representatives to decrease support tickets per active user while increasing Net Promoter Score. Lowered tickets per user by >4% from 6.2% to 1.9% and increased NPS by 20+ points to 64. This was accomplished by delivering amazing customer service via researching and.

Successfully manage two departments with combined annual earnings of over $4 millionIncreased sales during an economic recession, and beat plan for 2010, while also meeting turns and managing markdownsFacilitate open dialog between team members and management resulting in departments and team members achieving and exceeding goalsHold monthly departmental.

Successfully ran two routes with weekly sales of $30,000 to $60,000 Won Best Salesman Award for controlling product markdowns while increasing sales in my district in the second quarter of 2000 Increased sales by developing productive relationships with store managers and receivers Enlarged product footprint in each of my stores with creative, thoughtful.

Developed games to engage and educate students from kindergarten through 6th grade Organized and ran school Field Day events emphasizing diet and exercise for healthy living Coordinated and oversaw a group of over 30 parent and faculty volunteers Ran the after school daycare program Assisted with after school programs including multiple homework rooms and.