Jonathan Scally Email & Phone Number

San Francisco Bay Area

San Jose California

As department manager I successfully manage the Millwork department, with annual earnings of over $3 million. I was the top sales associate in our district and ranked 11th regionally for the 2nd half of 2016. Developed relationships with multiple developers and vendors leading to increased sales. As manager I work with associates and vendors to review and expedite orders, assist in associate training on new products and developments, and manage store inventory.

Palo Alto, Ca

As an Operations Specialist, I worked with the Customer Service & Retail Operations teams. I managed and conducted the new hire on-boarding program. Monitored, verified, & corrected orders via Curbside’s internal order management and tracking system. Additionally, I worked with the customer service team to develop their knowledge base by writing articles and macros. I tested and evaluated CRM integration options, and advocated for and spearheaded the utilization of Slack within the Customer Service team and company.

Sunnyvale, Ca

Worked on an agile team maintaining and adding integration partners such as Stripe, Dwolla, Amazon, PayPal, Etsy, and Yodlee. Maintained communications with end customers, support, engineers, and partners to better resolve bugs/issues as they arise. Advocated for and brought customer perspective to daily/weekly scrum process. Tested product releases and integrations prior to launch. Provided top level support and internal training materials to all support reps, and maintained user Knowledge Base for new features and releases. Managed bug escalation and resolution processes. Represented product and interacted with users at conferences.

Sunnyvale, Ca

(Acquired by GoDaddy, 8/1/12)Tier 3 support specialist: Worked with customer care representatives to decrease support tickets per active user while increasing Net Promoter Score. Lowered tickets per user by >4% from 6.2% to 1.9% and increased NPS by 20+ points to 64. This was accomplished by delivering amazing customer service via researching and prioritizing high-impact bugs, improving customer experience with new onboarding flows and product tours, maintaining knowledge base and customer-facing content, managing social media outreach and response, and actively participating on community and product forums.

Successfully manage two departments with combined annual earnings of over $4 millionIncreased sales during an economic recession, and beat plan for 2010, while also meeting turns and managing markdownsFacilitate open dialog between team members and management resulting in departments and team members achieving and exceeding goalsHold monthly departmental meetings to review goals and metrics and encourage discussion and feedbackArrange vendor fairs to train associates on new developments and trendsManage a team of 8 associates with minimal turnoverEnsure all associates are cross-trained, and comfortable working in both departments

Successfully ran two routes with weekly sales of $30,000 to $60,000 Won Best Salesman Award for controlling product markdowns while increasing sales in my district in the second quarter of 2000 Increased sales by developing productive relationships with store managers and receivers Enlarged product footprint in each of my stores with creative, thoughtful displays

Developed games to engage and educate students from kindergarten through 6th grade Organized and ran school Field Day events emphasizing diet and exercise for healthy living Coordinated and oversaw a group of over 30 parent and faculty volunteers Ran the after school daycare program Assisted with after school programs including multiple homework rooms and activities rooms